“
I was sent a defective product and tried to communicate with their customer service team.
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posted 1 year ago
- Sean R
“
I tried 2 different juices to get that traditional tobacco taste so I can get off of cigarettes. Literally no taste, customer service is great tho, fast shipping, great packaging. But all this is useless since the product itself is so diappointing..
”
posted 6 years ago
- Anonymous
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Customer service was not helpful at all with regard to my query about Black Note items being stuck in customs; a rep said they would be checking with their EU team about my package, this was over a month ago. I sent a reminder email, no response. No chance of a refund either I guess.
”
posted 6 years ago
- Miguel R
“
Trouble with shipping. Contacted BlackNote but there was no response from support for 5 days so far. Still waiting for them to respond. Sent a second email today. Very poor customer service. Product is good though.
”
posted 7 years ago
- Neil D
“
Great coustmer service!!!!! just did not care for the flavors i picked i like sweet and desert types.
”
posted 7 years ago
- Kevin S
