Blackwell Books Reviews

Name: Blackwell Books
Address: Blackwell Mail Order 50 Broad Street, Oxford
Rating: 1.68

1.7 Rating 171 Reviews

17 %

of reviewers recommend Blackwell Books

Company Reviews

Questions

Metrics

1.7

Based on 171 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 23%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Email:

blackwell.online@Blackwells.co.uk

Location:

Blackwell Mail Order 50 Broad Street
Oxford
OX1 3BQ

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Blackwell Books 1 star review on 4th June 2024

Sarah

Blackwell Books 3 star review on 10th August 2022

James Cortazar

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Seller never shipped the book but provided a fake tracking number! Then dodged my emails. I had to open a dispute with Amazon to get my money back. Truly terrible.”

Helpful Report

Posted 5 years ago

“Bought a piece of music from Blackwell's which had a long delivery time-- over two weeks. They sent me the wrong item. I requested that they send the right item to me. It took them 4 days to get back to me. They said the item was out of stock. It clearly wasn't -- I directed them to their own website to show them where the item was where it was incorrectly listed. They corrected their mistaken listing but never sent me the item. Instead they issued me a refund. This whole "customer service" interaction took over a week. Totally unhelpful and slow. Will not buying from them again.”

Helpful Report

Posted 5 years ago

“I ordered a book in September. When this had not arrived after 3 weeks I contacted customer services. They emailed me that the book was no longer in stock - Why was I not informed of this? I paid partially by a book token. When I asked how this would be refunded I was given a number to use. I CANNOT use this without a PIN number. As this order had taken so long I asked Customer services to reimburse via PayPal - still no response to this! To add to the frustration the book I ordered is still on the website at a lower price, despite being informed this was not in stock. This is an appalling service. I am still awaiting my refund on a book which is still in stock!!!! I will NEVER use Blackwells again!”

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Posted 6 years ago

“Book arrived at work in Australia nicely packed in perfect condition only 10 days from order - free delivery”

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Posted 6 years ago

“Blackwells were fantastic. Really liked the variety of items on offer, the speed of the shipping, and the quality of my purchase. Felt like I was dealing with professionals throughout.”

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Posted 7 years ago

“Another smooth and simple shopping experience at Blackwells. Ordered Monday arrived Wednesday. Couldn’t be easier!”

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Posted 7 years ago

“Quick delivery and easy to use website with no postage cost”

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Posted 7 years ago

“The staff are really friendly and helpful and I bartered for a great deal, something I didn't expect. Always call in when I go to Oxford.”

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Posted 7 years ago

“good choice of books, good prices, but not reliable delivery services”

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Posted 7 years ago

“They had the product I needed and it was easy ordering on line through Amazon. Easy tracking my order which then arrived perfectly on time. I would recommend Blackwell's Uk as a very good bookseller.”

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Posted 7 years ago

“Don't use them! They're and absolute waste of time. I ordered a book as a 30th birthday present with enough time to receive it by the day of the suprise party (for my fiance) I emailed them and didn't hear anything back for 2 days. I then sent a message on twitter and got a response fairly quickly. They promised to have the book delivered by the day of the party but I still hadn't had an email to say it had been dispatched. I emailed and again there was no response. I tweeted and that was the same. It took for me to call them for them to tell me that their supplier hasn't delivered the book so now I won't get it until after the weekend. I have asked for a full refund as this is unacceptable. Now we'll just have to wait and see if they will actually stick to that. My advice to anyone considering ordering from them, don't do it!!! Spend a few pounds more and get your book from a reputable company. I thought Blackwells was a good company to order a book from but I can tell you now I will never use them again and I will be telling everyone I know how rubbish they are.”

Helpful Report

Posted 8 years ago

Blackwell Books is rated 1.7 based on 171 reviews