“Your products and supply are first class as usual, however 4 of the tins were dented which kind of takes the shine of things. Aware that your not responsible for transporting them. However every product you have supplied has been first class and will continue to purchase from your good selves. Please let your transport know to handle the product with more care.”
Hello Alexander,
Thanks for your feedback. We try our best to ensure we pack all our products to prevent any damage, but from time to time we find they can get dented in transport. We've taken your feedback onboard and will try our best to take some extra steps in future. Have a lovely week.
Thanks
Matt & Jess
“Combining a good selection of products with an easy to use website, great customer service and they get things to you fast! Wouldn't go elsewhere for my Neapolitan pizza supplies!”
“order arrived within 2-3 days and the products were packaged with a lot of care in a way that would not get damaged during transit. Furthermore, they also included a note saying that the Caputto 00 flour that I ordered had changed its package colour but was the same as the previous one so the consumer did not have to worry. This shows they are very customer-centric. Will definitely buy again!”
Thanks very much for your lovely review and i'm glad you were happy with the extra care taken to protect your items. Look forward to welcoming you back! :)
Thanks for the feedback Leon and glad you have a pleasant experience :) Just to reassure you, the Caputo branded tape you found on the corner of the bag is how we receive them from the manufacturer. It's what they use to reinforce the bag if they think there may be a weak spot that could burst during their long journey to the UK.
I really look forward to welcoming you back to our store again and hope you have a great week :)
“Matt was amazing very patient with me even when I was not sure what I needed. He gave me product advice and delivered with an hour.
Will definitely be ordering again x”
