“Terrible customer service - don’t expect to be told when your item will arrive or anything to do with the delivery by the customer service person who doesn’t deal with delivery. Because why would that be a part of customer service for an e-commerce store? No idea if my gift will show up in time for our anniversary, why it’s late, or why I wasted time emailing and waiting for a reply each time instead of giving someone else my order.”
“The worst service! DO NOT BUY FROM THIS COMPANY.
Cheaper, faster services on Etsy and for the exact same design. No support or help from the customer service team (Tom) and really slow response on email.
I was made to feel like I was doing something wrong for asking about my delivery and the poor service was reflecting back on to me, the paying customer. Telephone just rings out? POOR COMMUNICATION AND SERVICE.”
“My daughter and son-in law were delighted with their vinyl lyric print. So was I. So much so, I will be ordering again for my other daughter.
Tom was brilliant when I had to add a frame last minute. Delivered on time. Perfect!!”
“Never normally the type of person to post a review but my experience with Blim & Blum was top notch. Really lovely selection of prints and have purchased 2 from them now and happy with both experiences. Went for their proof option the second time only £1 and managed to make a specific bespoke change just for me. Me and my husband will treasure this for the rest of our lives”
“Really not offer this website and company to no one. Don't buy anything from them. They are expensive and if u have any issue the customer service is absolutely poor. I had several conversation mostly with Tom and some with Tiffany. Both of them are really unrespectfull, not helpfull at all, and even they think who has problem is a big stupid. My gift late and not arrive on my anniversary (as they promised on the website) and when I write to them they had no idea at all it should be here already. I wanted minimum some respect to get from these 2 ppl but they just made me more angry and dissapointed from them and from the company minute by minute untill we had to talk. They just repeat and repeat that I should answered for them e-mail where they show the profe for the picutre but I didnt get nothing. Instead to be kind and helpfull they were really unrespectfull and thaught I am stupid. The way how they speak and act with the customer is unacceptable. At the end when I waited some kindness from them they said they can refund for me only 15% what is actually hilarious. Really DON'T BUY ANYTHING FRON THEM BECAUSE IN THE END U GET JUST .... FOR YOUR MONEY.”
“Unbelievable service, communication and quality. The things I ordered are for a wedding gift and I couldn’t be more pleased. They deserve more than 5 stars!”
“Very quick efficient service. Did unfortunately send me the wrong gift but handled it correctly and got me my actual order in super quick time. Was impressed how I could communicate with them promptly and with ease.”
“Awesome gift idea very happy with the outcome, opted for the express shipping option which was amazingly fast considering over in oz glad you use dhl express as other couriers I find are very hit and miss. Anyway thanks heaps”
“Really happy with these guys, ordered a print and frame from them and noticed only round the corner. Went to pick up the next day and even got to see them putting it together in front of me. Can't recommend them enough. Thanks!!”
“Ordered the sound wave art for my husband's first anniversary present and have been left feeling very disappointed by the quality and the lack of customer service. I've emailed twice with no reply and the quality of the print is shocking. I paid extra for a proof because I wasn't sure the picture I uploaded would work and I didn't get this, just got sent the order without being able to check.
I won't be ordering again”
“Excellent service. My wife is a nightmare to surprise...hates em...so needed something good out the box idea...stumbled across Blim& blum with their first dance at wedding in a record format....the service was very efficient and very helpful and got the order within a couple of days really happy 10/10”
“Customer service is questionable, I emailed three times regarding a product and never received a response. Product looks great on website but couldn’t purchase as they never responded. I went elsewhere for an anniversary present.”
