“USE BLINDS2GO - DO NOT USE THIS COMPANY!!
I received delivery of 9 made to measure blinds from this company. I received delivery on Monday and took the day off work tuesday to fit them, as i had an Open day with the estate agent for viewings as the property was being sold and the blinds were the last bit that needed to be finished. Delivery was recieved at 15:29 on Monday 11th September. My wife saw a negative review on trust pilot to check the contents immediately incase there was anything wrong. I did so and found 6 of the 9 blinds had various levels of damage, few had clear cuts, some had been bent. I called the company 30 minutes after i had taken delivery to inform them. They preceded to ask pictures which i sent after the phone call. Due to the open day with the estate agent, i had no option but to go and source some blinds at my cost the next day. Blindsbypost continued asking for different photo angles, pictures of all of the boxes, which i obliged everytime. It took alot of chasing and phone calls to chase up what was happening. Following various email exchanges, it transpired there was no remote chance this couldve happened by blindsbypost due to their extensive production and checks. Which could only result in them thinking i damaged 6 seperate blinds in the space of 30 minutes from delivery to phoning them! I was too at a loss as to how they were damaged (it was clearly not done by the courier as the boxes were delivered in pristine condition) but i knew i had not done anything and continued to make my case that how could i have damaged 6 blinds in the space of 30 minutes - which was simply ignored. Firstly they said that as a 'gesture of goodwill' they would have replaced the 6 damaged blinds by me returning it to them and they would replace the slats - i told them on multiple occasions a replacement is rendered useless as i had to go and buy blinds due to the open day with the estate agent. They said they wouldnt be able to do anything else. To close the matter i even stated i was willing to forget the refund and compromise and get some element of store credit (for the value or in part of the 6 damaged blinds) and i'd use in the future so i was simply not out of pocket. They responded that they would not do that and simply offered me 10% off a future purchase!! Not only was i £225 out of pocket for something i didnt do, they then wanted me to spend 90% of any future sale. They even had the cheek to say theres a site wide sale of 20% so really i was getting a 30% discount!! The email exchanges were rude and abrupt at the end. I even asked for management to call me so it could be resolved amicably, only for them to respond saying their stance (which was blaming me) had been explained and they wouldnt contact me.
For those reading this, please do not use this company. My brother used blinds2go and there customer service was excellent and i will be using them in the future”
“This company is a scam. Send me 2 broken blinds over 2 weeks late. And now after A WHOLE MONTH of trying to get hold of them going back and forth, I hav still yet to receive a refund.”
“Blinds by Post. I sent for two blinds for the front windows of our house. The pictures on their website showed blinds with strings. When we finally received them, one had strings and the other had tapes and they looked really odd at the front of our house.
I complained and Stephanie maintained it was my fault and would not accept any responsibility for them. Infact her emails were rather curt and as she was their customer service representative, I think she should brush up on her people skills. Anyway, after much tooing and frowing she offered me a 20% discount if I re-ordered the blinds. I had little choice as it was like being behind prison bars with the tapes. So I placed the order which duly arrived with strings. However, I nevr recetved the 20% discount that was promissed. So it cost me almost £100 to rectify their mistake. Beware of this company.”
“The measurements were wrong, and company wasn't interested in helping put right. Made to measure blinds aren't covered by DSR, so you're literally wasting your time and money if you don't get what you needed, they won't help to put it right - you've just got to place a new order. Roll the dice if you want to, but be warned that you won't get any support or any money back if it goes wrong, you'll just be left with useless blinds!”
“Absolutely LOVE my blinds! I found that Blindsbypost offered such a good range of blinds, I contacted customer service who were really helpful and the delivery was super quick. Really impressed bearing in mind they’re made to measure and a bespoke product! Can’t wait to order more!!”
“Motorised Blinds arrived and happy with them. Very limited information how to install and use. It was only after a few months we realised the blinds needed charged. Having paid £14 for a charger in the order we only discovered it wasn’t sent. Rang and spoke to Sophie who very disgruntled stated that it was too late and we need to pay a further £33 for an other charger. Perhaps if they offered better customer service we would have rated Blindsbypost 5 star.”
“Still waiting 8 weeks since I ordered. Was offered a pathetic £15 and still no blind despite their courier claiming it was delivered. CCTV shows otherwise.”
“Really disappointing service. ordered online fast track 04/06 to receive note that material was out of stock. Reordered different material and blind still not here 17/06 so obviously don't stick to their 1-2 day delivery terms. I don't use again and will go back to blinds2go”
“I will just never ever use or recommend you again.
You have a very negative comment on trust pilot from the organisers. Not surprised one bit!!
On trust pilot i received a reply which was a blatant lie! Was told my missing slat was in process of being replaced.
That was 17th April!!
This company is atrocious and I would be embarrased to say I worked here!!”
“blind ordered five weeks ago and I am still waiting for dispatch?. After three attempted phone calls, three emails and an online 'chat I was finally told the fabric was 'out of stock'?!
This is appalling customer service from a company that deals wholly with online or phone orders. They appear to have insufficient staff to deal with phone calls, and those that they do have seem to be inexperienced and do not give good customer service.
I would not recommended or use this company again - there are plenty of others who must surely do better?!”
“Ordered nearly 3 weeks ago and still haven't received my order. Keep getting told it would be getting sent out after chasing up several times but still not even dispatched. There are many other similar companies that sell blinds for a similar price, next time I will definitely order through one of those. The customer service is rubbish, everyone says something different to you but doesnt follow through on what they say. It looks like they can't keep up with the orders and only prioritise certain orders.”
“This is no my third order with Blinds By Post and I am over the moon with my blinds. Always greeted by lovely staff who always take the time to help me place my order over the telephone as I’m not great with computers. I will be back once I have finished decorating my bedroom.”
“Such an professional company🤦♀️😡
I am so disappointed honestly
I ordered ages ago my Christmas and new years been destroyed 😭
No sign of my silk roman blinds
I have called them multiple times and now need to wait till Christmas or even after new year now
Honestly blind by post has left me in tears I do not know what to do I paid £730 for 7 blinds and just got 3 blinds
Stupid me to trust such a laid back and irresponsible company I would never recommend any one”
“A disaster, paid for fast delivery, they ignored me, and only 1 blind turned up, a complete waste of time and money, avoid if possible and read the reviews, its a pity the single blind I received was great. But a terrible company, and no customer service.
Sozz ..don't like to leave negative reviews buttons needs saying ²”
“Ordered Wooden blinds on Friday and delivered Monday, next day delivery was honoured in these very busy periods.
Thank you they are stunning, we have just fitted”
