“Quite literally the worst customer service and company I have ever dealt with. DO NOT use vodafone, they will waste your time and make your life hell. Over the past week I have calculated my time on the phone to them and it has been 4.5 hours in total. With no remorse or compensation from anyone. To name a few problems they said my new phone would arrive on saturday and it never did. On the phone they said they couldn't get it to arrive any sooner than the next saturday because it was only saturday delivery... They also prevented me from making an upgrade because they failed my credit checks even though I have 3 different business accounts with vodafone and have had my contract for 10 years. They are shocking and unfriendly. Some of the staff I spoke to had a terrible and incredibly unhelpful attitude, I was truly shocked. If you are wanting to upgrade or change provider DO NOT go with Vodafone.”
“I made unsuccessful withdrawal attempts for months. When I learned that I had been defrauded and that my money was gone, I became anxious even though I had emailed customer service numerous times without receiving a response. Fortunately, Reaintell Teams stepped in and helped me get my money back from these dishonest scammers.
Email:Helpreaintell (AT) gmail com"”
“I experienced months of failed withdrawal attempts. Despite my repeated emails to customer service going unanswered, I was left in a state of worry upon discovering that I had been scammed and my money was gone. Thankfully Astra Buglass Teams came to my aid and successfully retrieved my investment from these deceitful fraudsters.
Email:Astra Buglass Teams (AT) gmail com"
WhatsApp.+1---(423)--248--21--40”
“My internet connection was very poor with the company I was with. Disconnecting all the time, catch up not working, difficult to work etc. Managed to change to Vodafone without any issues or problems. They are very efficient. The equipment arrived on time and I was up and running on the date they advised.”
“I loved being with Vodafone for my broadband but when it came to moving house the whole situation turned into an utter farce. I had to phone Customer Services 5 times to sort out what should have been a straight forward request and in the end, because they couldn't get my new details correct, I cancelled the contract and I now get my broadband from Sky. This didn't stop Vodafone from sending a new router to my old address even after I'd cancelled everything. Really???!!!”
“Terrible company. Stay away!!
Don't deliver their product on time and can't refund you money if you don't have UK account (but to take the money of course they can). I've order in advance Sim card for my UK Vacation, they said it'll take up to 4 days, it got to the address 14 days after! Didn't got to use the Sim card bc I wasn't in the UK anymore. They refused to give me back my money, each person say something else, a month has passed and nothing is solved. Go anywhere else just not Vodafone.
BTW- they'll keep answering you that they want to help and solve the issue, but everything is lies. Tried talk to them again&again (being really naive). Still lies and a thiefs. For your peace of mind, Don't do it to yourself 🙏”
“I’ve been with Vodafone for 33 years and have never had any trouble with them in all that time. They are quick at letting me know any discounts or offers I may be entitled to, they are really helpful too
Cheers”
“Customer service following a fault, which was the responsibility of Openreach, was poor. The bot is useless. The online chat cannot take you to the te hi cal team. The communication from Vodafone is much less than expected. Very disappointed. All the agents were pleasant and as helpful as they could be in a system that is not fit for purpose.”
“Just switched to Vodafone broadband. So far the communication has been excellent, the website login was easy to get into on initial use as I had forgotten my password.”
“I have had issues with Vodafone, but their customer service is improving day by day! My contract is renewed now as I trust Vodafone more than any other mobile network provider I have used. My contract is for 2 years. I am very happy for Vodafone how they have trained staff to deliver above standard performance. When I called their customer service yesterday, I felt like I was an important customer to them. I felt like the gentleman who was in Egypt, listening carefully to everything I was saying to him.
You have to understand that customer service is extremely important when you are dealing with any company or organisation. Customers are part of the company. If there’s no customer, the company or the organisation will no longer exist.
Very well done how Vodafone has improved. I’m happy I have now renewed my contract knowing and trusting that, they will never overcharge me or break their promises. Thank you”
