“I did not realise that Vodafone does a hard search that adversely impacts credit history unlike other mobile providers that do a soft search.I wil never use Vodafone again and I am telling everyone I know to avoid them unless you want to damage your credit history.”
“Poorest correspondence. By law you need to inform customers about end of contract. Only after cancelling my debit order did I finally get some communication. Wanted to cancel my rolling contract. Had to wait TEN DAYS for them acknowledge proof of payment and ONLY THEN can I cancel contract!! By then I owe more money! Other mobile cancellation is a simple phone call. This is nothing short of extortion. My family have been with vodafone for 6 years but will be cancelling their contract too.”
“I have been with Vodafone for over 20 years . Recently wanted an old iPhone unlocked so I could use a cheap SIM in for work only. Not INSTEAD of my usual contract with Vodafone but as well as, so no disbenefit to them. Supposed to take 10 days to unlock - took more than 6 weeks, 3 calls and then when they said it was unlocked it really wasn't. In the end I had to go and pay £90 for a new phone as I simply couldn't leave my clients without a contact number for any longer. Frustrating when I had a perfectly good phone at home in a drawer - I think it is a shame the companies have so much control over handsets, even after you have had a new handset from them!”
“WHEN I WAS LOOKING FOR A MOBILE THE HONOUR 20 LITE WAS SHOWING AT £15PM BUT I ALL READY GOT A BILL FOR £22 POUNDS WHICH THEY HAVE TRYING GOING INTO MY BANK WHEN I HAVE NOT BEEN PAID YET, WHICH I WILL BE CHARGED FOR ASWELL”
“Took a phone with no upfront cost and realised later that vodafone was going to charge me for it anyway. I have been trying to fix the problem for over a week. Every single person I spoke to confirmed that I was right and the fee would be removed, 1 week and several phone calls later, the fees are still there.
I've just been on the phone with a "MANAGER" who told me that Vodafone has no access to their own web chat transcripts and that it is my responsibility to fix the mistake they made.
I have also spoken with someone from the billing team who confirmed that they cannot do anything to help as the payment has already been processed. It is exactly what happened last time. That must be some sort of system. What a shame!”
“Long term customer, approx 10yrs. Just upgraded, had a query which was quickly entered via online chat. Processed my order online and was able to collect from my local store the following morning :).”
