“Quite literally the worst customer service and company I have ever dealt with. DO NOT use vodafone, they will waste your time and make your life hell. Over the past week I have calculated my time on the phone to them and it has been 4.5 hours in total. With no remorse or compensation from anyone. To name a few problems they said my new phone would arrive on saturday and it never did. On the phone they said they couldn't get it to arrive any sooner than the next saturday because it was only saturday delivery... They also prevented me from making an upgrade because they failed my credit checks even though I have 3 different business accounts with vodafone and have had my contract for 10 years. They are shocking and unfriendly. Some of the staff I spoke to had a terrible and incredibly unhelpful attitude, I was truly shocked. If you are wanting to upgrade or change provider DO NOT go with Vodafone.”
“I made unsuccessful withdrawal attempts for months. When I learned that I had been defrauded and that my money was gone, I became anxious even though I had emailed customer service numerous times without receiving a response. Fortunately, Reaintell Teams stepped in and helped me get my money back from these dishonest scammers.
Email:Helpreaintell (AT) gmail com"”
“I experienced months of failed withdrawal attempts. Despite my repeated emails to customer service going unanswered, I was left in a state of worry upon discovering that I had been scammed and my money was gone. Thankfully Astra Buglass Teams came to my aid and successfully retrieved my investment from these deceitful fraudsters.
Email:Astra Buglass Teams (AT) gmail com"
WhatsApp.+1---(423)--248--21--40”
“I loved being with Vodafone for my broadband but when it came to moving house the whole situation turned into an utter farce. I had to phone Customer Services 5 times to sort out what should have been a straight forward request and in the end, because they couldn't get my new details correct, I cancelled the contract and I now get my broadband from Sky. This didn't stop Vodafone from sending a new router to my old address even after I'd cancelled everything. Really???!!!”
“Terrible company. Stay away!!
Don't deliver their product on time and can't refund you money if you don't have UK account (but to take the money of course they can). I've order in advance Sim card for my UK Vacation, they said it'll take up to 4 days, it got to the address 14 days after! Didn't got to use the Sim card bc I wasn't in the UK anymore. They refused to give me back my money, each person say something else, a month has passed and nothing is solved. Go anywhere else just not Vodafone.
BTW- they'll keep answering you that they want to help and solve the issue, but everything is lies. Tried talk to them again&again (being really naive). Still lies and a thiefs. For your peace of mind, Don't do it to yourself 🙏”
“Some companies have bad customer service, others have very bad, you even have companies with no customer service at all, but vodafone customer service,!
I got admit they are on a different level, you phone them and if you are able to get a hold of them and manage to speak with somebody after that idiotic answering machine, then you get a nerve massage of 5 min nonsense security questions and when you pass that, you will start explaining your issue like to a 5 year old kid and not to a specialist that is supposed to solve your problem, when he finally understoods about 5% of your exhausting explanation then he will tell you to hold the line and he will transfer you to the right specialist and again the same exhausting explaining and guess what, he understands your problem slightly better then the previous one but he can't really help with the issue because they need a group of specialists to solve the problem!?! Again same explaining procedure and finally after hour and half you get some kind of instructions what to do and a promise that the problem with the ridiculously slow so called 4G will be solved, you hang up relieved from the long nerve chewing conversation and with hope that you've solved your issue. I have followed all the instructions and change to new settings and guess what FiNnally no changes at all, I kid you not , they have dumb, dumber and dumbest for customer service.
On the next freaking day I called them again bla bla bla bla 1 hour nonsense and I was promised I would get new sim card the next day that will work 100% and a 20£ discount from next payment, waited for more then a week and finally I have received a blank sim card and when I have plugged it in no network at all nothing like I did not have a sim card at all, I've said to my self im not gonna try anymore and plugged back the old sim with the slow net sim card, my contract was ending the next month on the 10th of august I've got the discount they have promised and was planning to keep it till my contract expires but on the 29th of july 11 days before the contract expires they have blocked my sim card completely and it displays SIM card not provisioned for voice, my banking account was linked to that number i was expecting a really important call from HMRC and they cut me off so effortlessly i couldn't believe it.
This is just a very small portion issues that I had with vodafone and I can go on, but Im sure anybody will get the picture about this horror twilight zone company so called vodafone.
It is outrageous vodafone should be prosecuted criminally and take away their licence as a provider with a big fine.”
“I did not realise that Vodafone does a hard search that adversely impacts credit history unlike other mobile providers that do a soft search.I wil never use Vodafone again and I am telling everyone I know to avoid them unless you want to damage your credit history.”
“Poorest correspondence. By law you need to inform customers about end of contract. Only after cancelling my debit order did I finally get some communication. Wanted to cancel my rolling contract. Had to wait TEN DAYS for them acknowledge proof of payment and ONLY THEN can I cancel contract!! By then I owe more money! Other mobile cancellation is a simple phone call. This is nothing short of extortion. My family have been with vodafone for 6 years but will be cancelling their contract too.”
“Took a phone with no upfront cost and realised later that vodafone was going to charge me for it anyway. I have been trying to fix the problem for over a week. Every single person I spoke to confirmed that I was right and the fee would be removed, 1 week and several phone calls later, the fees are still there.
I've just been on the phone with a "MANAGER" who told me that Vodafone has no access to their own web chat transcripts and that it is my responsibility to fix the mistake they made.
I have also spoken with someone from the billing team who confirmed that they cannot do anything to help as the payment has already been processed. It is exactly what happened last time. That must be some sort of system. What a shame!”
