“Horrible customer service when you are trying to make a refund. They have completely stopped responding and there is no way to connect them. What kind of company does not respond back to a client, especially when I have done my part in returning the items? Would never recommend especially when there is so many better options.”
“What a fantastic service. From first ordering to delivery was so quick. The items and packaging were beautiful. I did have a problem with one of the items but having said that from the email i posted about it to the problem being resolved took four days. Excellant after sales service. I certainly recommend buying from this Company.”
“So happy with my experience with this company!
Had a slight problem with a personalised item which was totally my own fault but after speaking with customer services they actually corrected it and sent out a replacement which I was over the moon with!
Absolutely highly recommend for their product quality and customer service.”
“I asked this company for a full refund as my item was no longer needed for my friend her birthday. They emailed back stating that we cannot send you a full refund even if you no longer need your item. To be honest I won't be buying anymore rubbish from this crowd again as it's very disappointing and ridiculous behaviour! Waste of money. Scammers.”
“Worst experience with this online shop.
My order still hasn't arrived, and Bloom is ignoring me (don't answer me).
It looks like I lost my money, can't get a refund.”
“This is the first time I have purchased an item from this company Absolutely delighted Excellent quality arrived sooner than expected and beautifully packed .”
“Disgusting company!! Ordered a necklace for my mums birthday a month ago and it still hasn’t arrived. Her birthday has been and gone now. I have contacted bloom Bouquet on their website and Instagram and I haven’t had any response. I had a look at the status of my complaint and they marked it as resolved without responding. At this point I just want a refund but they’re impossible to contact.”
“Got this as a present for my birthday on the 13th December, notice it looked a funny colour 3 weeks later and messaged bloom. Had to further message and send out tore but still no reply!! Not happy at all. It’s not been near water, creams or perfume it shouldn’t do that 3 weeks later. Very rude and bad customer service to not answer queries or emails”
“Im french so sorry for my bad english , i receive the order and all was good BUT the quality is so bad my gf can’t put more than one day her necklace because it rusts. The price is not expensive but quality is not here.”
“I placed an order before reading reviews and was a bit worried.
However I placed an order ( personalised) on Thursday and received it on Saturday!!
It was truly lovely but on close inspection I realised that one of the names was spelt incorrectly. I emailed them and customer services were very apologetic and sent me a replacement the next day.
Very happy with the service and gave ordered from them again.”
“Great service. Beautiful products I ordered 2 bracelets which arrived very quick and beautifully packed in presentation boxes Lovely gifts for the price would definitely recommend.”
“Reading the negative reviews shock me when I’m so happy with my purchase!
Purchased Friday and received Tuesday, customer service was brilliant as I was being picky and wished to add more of my own touch to a bracelet. The bracelet turned up, packaged in a padded bag and the box for the bracelet was lovely.
The bracelet is so dainty and I cannot wait to give it to my mother in law.
Reading the comments about the quality, it is a fairly cheap priced company, so you cannot expect too much however I am happy with the product so far!
Thank you ☺️”
