Bloonaway Reviews

Name: Bloonaway
Rating: 4.76

4.8 Rating 3,210 Reviews

94 %

of reviewers recommend Bloonaway

4.8

Based on 3,210 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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07904832525

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Bloonaway 5 star review on 21st February 2022

243

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Got the wrong order. Asked for a bouquet and got a single balloon.”

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Posted 5 years ago

Hi Kamal, Further to our email conversation, our greatest apologies for this error. Your refund has been issued 2 days ago. I hope you enjoyed the rest of the items in your order. Kind regards, Tilly

Posted 5 years ago

“Very pleased with my purchase.”

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Posted 5 years ago

“I ordered the balloons early November and requested for their delivery Christmas Eve. They arrived on time. The personalised message and spellings where correct and an extra personal touch. I will be using this company again. They are pricey but value for money!”

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Posted 5 years ago

“amazing service!”

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Posted 5 years ago

“It all worked a treat”

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Posted 5 years ago

“My daughter loved her Gruffalo balloon display. It looked fab as a centre piece for her party. Thanks!”

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Posted 5 years ago

“Great service and lovely product. Would but from you again.”

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Posted 5 years ago

“I ordered balloons for my mum’s 70th birthday. The delivery was meant to be last Friday. Friday came and went, and no balloons arrived. I tried phoning numerous times but no answer. I emailed but no answer. It’s been a week now nearly, and I’ve got no answer, no refund, and NO balloons still! My mum’s birthday had to go ahead without the balloons. I am beyond disappointed and wondering if this company is a hoax. DO NOT ORDER FROM THEM.”

Bloonaway 1 star review on 18th December 2019

Helpful Report

Posted 5 years ago

Hi Jenny, I'm sorry to hear that you didn't receive the balloons you ordered for your Mum's birthday. According to the Royal Mail tracker, they were in fact delivered on the date you requested. I have attached the delivery confirmation from Royal Mail. I can see that they tried to gain access to the building for a few minutes first. I can see that you rang us over the weekend. Our office is closed from Friday afternoon until Monday morning. I apologise for the fact that you did not receive a reply to your email from Friday - I don't know exactly why this occurred, but may be to do with the fact that upon verifying the situation, we could see that the parcel had been delivered and this delayed the urgency and got overlooked. We always recommend selecting the tracked delivery option (currently priced at £3.95) and not the Free Delivery if the balloons are for a milestone. This way, the delivery date is guaranteed and if a parcel goes astray, there is full GPS tracking available from the delivery driver so we can rectify this.

Posted 5 years ago

“Very easy process, great attention to detail re delivery. Will use again.”

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Posted 5 years ago

“ordering is quick and easy and delivery came when it was supposed to. Would have liked to have seen a proper balloon weight instead of pegs as I think they weigh the balloons down better and look better but that is just personal preference.”

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Posted 5 years ago

Hi Susan, Thanks for leaving this review and for your helpful feedback. Kind regards, Tilly

Posted 5 years ago

“Balloon was ordered as a prank gift for a colleague so it wasn't well received! But the service was amazing, it arrived on time, and the balloon is still very much inflated a week after dispatch date!”

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Posted 5 years ago

“Successfully delivered.”

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Posted 5 years ago

“The balloon was fantastic, and so was the service. It was just a shame that Royal Mail let us down, and the balloon was delivered 4 days late. I would use again without hesitation but I would definitely use DPD in future.”

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Posted 5 years ago

“Unfortunately one of the balloons deflated in the box overnight before I had chance to give them to my son for his 18th. I've ordered balloons elsewhere before and had excellent products. Very disappointing and won't be using this company again.”

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Posted 5 years ago

“The order was dealt with very efficiently and everything went to plan. The recipient was delighted.”

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Posted 5 years ago

“Thank you. Balloons arrived as ordered. Even though I am in Australia and my Son is in London. Well done!”

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Posted 5 years ago

“Brilliant find for my partner's 50th Birthday when I wanted to get him a personalised balloon. Prompt service. Very pleased. A big thank you to everyone at Bloonaway. Love your website too!”

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Posted 5 years ago

“Efficient service, quick response”

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Posted 5 years ago

“Tilly at Bloonaway was absolutely fab! I accidentally ordered it to be delivered the day after I needed it to and she fixed it quickly for me without any complaint! The balloon then arrived on time and my friend LOVED it! Thanks! x”

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Posted 5 years ago

“Fantastic! Thank you”

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Posted 5 years ago

Bloonaway is rated 4.8 based on 3,210 reviews