Bloonaway Reviews

Name: Bloonaway
Rating: 4.76

4.8 Rating 3,210 Reviews

94 %

of reviewers recommend Bloonaway

4.8

Based on 3,210 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Phone:

07904832525

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Bloonaway 5 star review on 21st February 2022

243

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Exceptional customer service! Super fast delivery - happy customer.”

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Posted 4 years ago

“Found the perfect balloon”

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Posted 4 years ago

“Beautiful balloon arrived on time...perfect”

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Posted 4 years ago

“I ordered two separate ballon deliveries for 11th did not arrive till 14th so lost effect. I didn’t receive any email to confirm purchase or about delivery. Disappointed”

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Posted 4 years ago

“Arrived on the right day, and exactly what I wanted! Would use Bloonaway again”

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Posted 4 years ago

“After my balloon not arriving on the allocated delivery date I contacted the company and was very quickly dealt with ,given another balloon and upgraded to courier service which arrived next day. Thanks to Tilly's quick response a lovely balloon was received. I would recommend them and use them again”

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Posted 4 years ago

“Prompt delivery....very pleased with purchase”

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Posted 4 years ago

“Beautiful balloons with great quality. And customer service is amazing. Will definitely be ordering more!”

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Posted 4 years ago

“Good quality balloon, but unfortunately arrived a day late”

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Posted 4 years ago

“Really pleased with the balloons. Delivered when they were supposed to be, thank you!”

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Posted 4 years ago

“East and fantastic service”

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Posted 4 years ago

“Ordered it to be delivered on Friday......it’s now Tuesday and it still hasn’t arrived. Very disappointed as it was for my best friends 50th birthday. Cost a lot of money for a balloon that never arrived.”

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Posted 4 years ago

Hello Jane, We are sorry to hear that Royal Mail have let you down. It is very frustrating for us a business when we are working so hard around the clock to ensure customers goods go out on time - that they are then delayed in transit. You selected the free Royal Mail service upon order, which has no guaranteed delivery date - so it was not possible you ordered 'to be delivered on Friday' as selecting the Friday date with the free service means that we will create and dispatch your order one working day prior to your selected delivery date. This is clear on our site and repeated several times during the transaction process to avoid customers being disappointed when choosing this service. Royal Mail usually aim to deliver all First Class parcels the next day but this free service is not guaranteed, nor tracked. If you need your parcel delivery date to be guaranteed (e.g birthdays or parties) we always recommend choosing DPD, since around 7% of Royal Mail orders do not arrive on time - and that statistic was before the complications of the current climate. Again this is stated on our website. I hope you do not mind my detailed reply, I am a director of the business, happened to see your review and just wanted to be clear -because reviews like this are something that are very disheartening for the team who work so hard to communicate well with customers, and it appeared we had never had any contact with you so this review was the first we knew of an issue. Please always feel free to contact us first with any issues and one way we may have been able to help would have been to contact our Royal Mail account manager to investigate further. Warm wishes, Sarah

Posted 4 years ago

“didnt have colour of balloons we ordered but sorted another colour and arrived on time”

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Posted 4 years ago

“Just an all-round very good company”

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Posted 4 years ago

“They were perfect. Thank you so much”

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Posted 4 years ago

“I was a bit disappointed that the balloon I chose wasn’t sent a different one was delivered instead with the right name but missing the tiara”

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Posted 4 years ago

Hello Resham, I am very sorry to have read that the balloon you received was not exactly as it should have been. I unfortunately have not received an email from you otherwise I could have sent out a replacement. Please contact me the next time should you have any problems. Warm wishes Tilly

Posted 4 years ago

“I was very impressed with Bloonaway's service. They were efficient, professional and attentive to my requirements. The balloons were really good and packaged securely and discreetly, so that the recipient did not know what was inside.”

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Posted 4 years ago

Hello Valerie, Thank you so much for such a lovely review and we are delighted you loved the balloons as much as us :) Warm wishes Tilly

Posted 4 years ago

“Thank you. you contacted me regarding burst balloon but you sorted out problem before delivery very efficient”

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Posted 4 years ago

“Amazing service. I brought balloons for three different family birthdays and because COVID-19 has stopped access to family celebrations receiving video when family opened the deliveries made my day! It was almost as good as being there!”

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Posted 4 years ago

“Easy and quick process to select and order - plus free delivery. The birthday boy was very happy. Thank you!”

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Posted 4 years ago

Bloonaway is rated 4.8 based on 3,210 reviews