Bloonaway Reviews

Name: Bloonaway
Rating: 4.76

4.8 Rating 3,210 Reviews

94 %

of reviewers recommend Bloonaway

4.8

Based on 3,210 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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07904832525

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Bloonaway 5 star review on 21st February 2022

243

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Tilly did an amazing job of helping us ensure one of our top employees felt truly appreciated on her 2nd year anniversary with the company. Thank you, Tilly!!! Temi loved the giant golden #2 balloon with our special message. She said it was a nice surprise!”

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Posted 4 years ago

Thank you for your lovely review! All the best, the Bloonaway Team x

Posted 4 years ago

“Received some for my 70th and so loved them . Had to pass on the joy to someone else . Spread the love ! Lasting well too . Great gift thanks . Such fun .”

Bloonaway 5 star review on 5th March 2020

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Posted 4 years ago

Thank you for taking the time to send us a pic, it is much appreciated! Warm wishes from the Bloonaway Team x

Posted 4 years ago

“Amazing service and customer care - I will be telling EVERYONE about this company. Thank you !”

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Posted 4 years ago

Thank you for your lovely review Zoe. We hope Gracie had a great party :)

Posted 4 years ago

“You have got this all muddled again. Mr Thorn was the recipient of the balloon not myself. Thank you, he did get it at the correct time. However please note again that I am Joyce Gladwell.”

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Posted 4 years ago

Hello Joyce, I have checked your order and the delivery address was noted as Dave Thorn, not yourself. So it should have been in fact delivered to Mr Thorn. The billing address was of course in your name. We do hope that Mr Thorn enjoyed his balloons! If you would like to talk to us further then please email tilly@bloonaway.co.uk

Posted 4 years ago

“Excellent, friendly customer services, speedy first class delivery, quality goods, would definitely recommend and will be buying in the future. Many thanks.”

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Posted 4 years ago

Many thanks for your kind words Gerhard. Warm wishes from the Bloonaway Team!

Posted 4 years ago

“Quick delivery and came in a box!”

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Posted 4 years ago

“The product I received was half deflated and not fit for purpose. I understand this may happen but after sending to emails to the company to complain I have heard nothing back from them at all. I will not be buying from them again.”

Bloonaway 1 star review on 3rd March 2020

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Posted 4 years ago

Hi Rachel, We are of course disappointed to receive this review as we were not made aware of this issue with your order. I have checked the system for any contact, correspondence and relevant emails, but nothing is appearing. Your order was dispatched on Wednesday 26th February 2020 and was delivered the next day. Our foil balloons last several days. If a balloon arrives in anything less than perfect condition, we will gladly provide customer service relevant to the situation if we are contacted immediately with photo evidence. By the time the balloons arrive to their destination, they have been inflated for almost 24 hours, been tested for faults in our Studio and gone through a 12+ hour transit period. We pack them in the best of boxes to arrive safely. All the best, Bloonaway

Posted 4 years ago

Hello Rachel, I have just uploaded an image of the message we just received from you. Our server appears to have rejected your initial emails as we did not receive them. The one you just sent came with a strange warning that I uploaded, which may explain why the first ones did not arrive. We will email you now to resolve this issue. Many thanks, Tilly

Posted 4 years ago

“I'm afraid my friend never received her balloon and has now left hospital. No-one knows where it ended up”

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Posted 4 years ago

Hi Nicola, On the basis of your review (which we were very sad to receive as we always strive for perfection) I have checked the system and can see that you placed your order on Tuesday 25th February and selected the First Class Royal Mail service. This means your balloons were due to be prepared and dispatched on that day, to arrive on Wednesday 26th February. Our system and the Royal Mail tracking system shows that Royal Mail have retained your item for collection as they have attempted to deliver the parcel to the relevant delivery address on more than one occasion to no avail. When delivering to a hospital location, Royal Mail should always look to give the package to the reception or mail-room. We have emailed you with further tracking details and the required information in order to resolve this issue with the courier, Royal Mail. Kind regards, Tilly

Posted 4 years ago

“I made a mistake while ordering the balloon, phoned up the company and the girl who answered was extremely pleasant and helpful and sorted out the problem immediately. My mother (101 years old) loved the balloon.”

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Posted 4 years ago

“Excellent service for Valentines Day dinner 2020, I ordered a set of 6 heart shaped helium balloons pre-inflated and a supply of latex balloons to inflate to match. Telephone enquiry service was excellent, helpful and polite and the delivery was precisely on time in advance as requested with secure packaging. Quality of the product was excellent throughout and all the balloons have lasted a long time since the event. The pop-up helium sets in a box are high quality finish with a packaged weight and gift bag arttached so they make a massive impact as a surprise gift that cannot fail to amuse. Very impressive overall so I highly recommend.”

Bloonaway 5 star review on 27th February 2020

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Posted 4 years ago

“The selection of balloons was excellent and delivery was prompt Will use again!”

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Posted 4 years ago

“I thought it was excellent service lovely balloons a bit different arrived on the day could not fault thankyou”

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Posted 4 years ago

“Although my daughter received the balloons on time, unfortunately they didn't stay blown up for very long, going down within two days of arriving - a little disappointing so I don't think I will be using Bloonaway again.”

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Posted 4 years ago

Hi Jackie, We are of course disappointed to receive this review as were not made aware of this issue with your order. Our foil balloons last several days. Your order was dispatched on the 7th February 2020 and was delivered the next day. If a balloon arrives in anything less than perfect condition, we will gladly provide customer service relevant to the situation if we are contacted immediately. It has been just under four weeks since your order was delivered and we would need to be notified when the issue occurred with photo evidence. By the time the balloons arrive to their destination, they have been inflated for almost 24 hours, been tested for faults in our Studio and gone through a 12+ hour transit period. We pack them in the best of boxes to arrive safely. All the best, Bloonaway

Posted 4 years ago

“Very nice balloon and very good communication.”

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Posted 4 years ago

“Thankyou very much, we didnt actually see the ballons but our friend (age 65) had a huge surprise”

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Posted 4 years ago

“Thanks. The balloons were nice but were delivered a day late and I received no response when I followed up to request an update from you guys.....which leads me to believe that, despite the name at the foot of these messages, the messages are automated (I still haven't received a response 'amusingly'. Would have preferred some service and response but at least the balloons got there. Thanks”

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Posted 4 years ago

Hi Taz, On the basis of your review (which we were very sad to receive as we always strive for perfection) I have checked the system and can see that you placed your order on Saturday 15th February and selected the standard DPD service. This means your balloons were due to be prepared and dispatched on Monday 17th, to arrive on Tuesday 18th. Our system and the DPD tracking system shows them as delivered on that date. Can you please supply us with any information that shows they did not so that we can take this up with DPD direct? Apologies for not responding sooner to your message, we have moved premises over the weekend! Kind regards, Tilly

Posted 4 years ago

“Have used you several times now. Can't believe how you have kept your prices down. Well done! No wonder requests for Mondays are are very busy!! Good business Communication good. Always on time re the required date for delivery. Thankyou”

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Posted 4 years ago

“Your balloons are great you have a lovely variety which you don’t see in the shops and stores anymore whoever I give my balloons to their always ask where I get them from because they are unusual and I must say they appreciate your balloons.”

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Posted 4 years ago

“Good website. Loved the box and it was a lovely surprise for the recipient. The balloon is still inflated!”

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Posted 4 years ago

“Balloon was partially deflated on arrival with the stuck on letters peeling off, very poor quality, The Box it arrived in was worth more than the balloon.”

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Posted 4 years ago

Hi John, We are of course disappointed to receive this review as were not made aware of this issue with your order, and if a balloon arrives in anything less than perfect condition, we will gladly provide customer service relevant to the situation if we are contacted immediately. By the time the balloons arrive to their destination, they have been inflated for almost 24 hours, been tested for faults in our Studio and gone through a 12+ hour transit period. We pack them in the best of boxes to arrive safely. Please send over any images or information you have to me at tilly@bloonaway.co.uk if you would like us to discuss this further. All the best, Bloonaway

Posted 4 years ago

Bloonaway is rated 4.8 based on 3,210 reviews