Bloonaway Reviews

Name: Bloonaway
Rating: 4.76

4.8 Rating 3,210 Reviews

94 %

of reviewers recommend Bloonaway

4.8

Based on 3,210 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Phone:

07904832525

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Bloonaway 5 star review on 21st February 2022

243

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Dissapointed with bloonaway, my order didn't arrive in time to give it to my nephew on he's actually birthday, it was 3 days too late, I gave 2 stars just because it was a nice balloon when it arrived.”

Helpful Report

Posted 4 years ago

Hello Emma, I am sorry to hear that Royal mail have not delivered your order on the date you hoped for. As a business we are very aware of the issues that Royal mail sometimes face at peak trading periods and therefore make it very clear at several points during the customer transaction process that if you require a specific dated delivery our suggested method at present is with our DPD tracked service. To avoid disappointment, we have even gone so far as to create a separate box at checkout reminding each customer of the challenges Royal Mail are facing because we hate our customers being let down in anyway. We always provide full tracking information to our customers based on the service they select and log each complaint internally so that we can take this up personally with Royal Mail. Sadly, they have been clear with us that if you chose delivery with them this this is not a guaranteed next day nor tracked service. We dispatch a customers order 1 working day prior to selected delivery date for optimal results, regardless of how far in advance you have ordered them (again this is stated clearly on our website) If any customer wishes to have their order dispatched earlier than this we are always happy to try and help if they contact us beforehand, the difficulty with sending out orders prior to 1 day dispatch is that some may arrive earlier than the desired date and then spoil the surprise for the recipient. I hope that you understand that Royal Mail aspect of the delivery is somewhat out of our control, but we always do our best to give the best possible service. Warm wishes Tilly

Posted 4 years ago

“Although the balloons arrived in an immaculate condition and a superb packaging the order should have arrived along with a jar of sweets which was missing. After contacting the customer service they promised to send the missing item the same day. They were indeed very helpful however the item arrived the very next day slightly tainting the big celebration I had prepared for my girlfriend. I will most surely use your company services in the future, I am just constructively writing this review for improvement purposes. Best, Lino”

Helpful Report

Posted 4 years ago

Hello Lino, Many thanks for your review and once again apologies that your jar of sweets were missing from your order and that we were able to send them out on our next day service. Many thanks Tilly

Posted 4 years ago

“Amazing ..... floated out of the box”

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Posted 4 years ago

“Brilliant reliable service”

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Posted 4 years ago

“Website very good, easy to navigate and good choice. Balloons arrived when they were expected. Nicely packaged. Only reason not giving you 5 stars is because after 2x days, 2 of the balloons had deflated quite badly. The others are still superb. Just a shame they weren't all of that quality”

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Posted 4 years ago

“Fantastic fast easy service. Will definitely use again.”

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Posted 4 years ago

“Excellent service ,thankyou”

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Posted 4 years ago

“Excellent customer service and fabulous balloons. I will definitely use Bloonaway again!”

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Posted 4 years ago

“Balloons arrived on time and were exactly as described. Perfect addition for a lock down birthday surprise”

Bloonaway 5 star review on 18th November 2020

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Posted 4 years ago

“Great choice of balloon gifts for all budgets and lovely quality. Nicely packaged. Good choice of delivery options. Delivery on time. Will definitely use again and recommend.”

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Posted 4 years ago

“Easy to order, arrived on time - perfect thanks.”

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Posted 4 years ago

“I ordered from New Zealand to be delivered for a special birthday in the UK. It arrived perfectly, on the right day (in the midst of Covid!), to the delight of the recipient and their family.”

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Posted 4 years ago

“Good balloons, good customer service”

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Posted 4 years ago

“Exceptional service, great communication & product delivered on time in perfect condition. Thank you 😊”

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Posted 4 years ago

“Good service and fast delivery but disappointed with the fact one of the balloons (not cheap) semi deflated after just 2 days.”

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Posted 4 years ago

“Very good service. Thanks”

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Posted 4 years ago

“Brilliant! Arrived on time. Beautiful surprise for our daughters 21st Birthday”

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Posted 4 years ago

“Balloon arrived on time and was as described as per the picture!”

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Posted 4 years ago

“Super product , fantastic. Great fast delivery. . First class.”

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Posted 4 years ago

“Great alternative to flowers on a special birthday, especially when you can't be there with them to celebrate - my mum loved them”

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Posted 4 years ago

Bloonaway is rated 4.8 based on 3,210 reviews