Bloonaway Reviews

Name: Bloonaway
Rating: 4.76

4.8 Rating 3,210 Reviews

94 %

of reviewers recommend Bloonaway

4.8

Based on 3,210 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Phone:

07904832525

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Bloonaway 5 star review on 21st February 2022

243

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very satisfied with product, service and timely delivery.”

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Posted 4 years ago

“Fabulous balloon thank you. Delivery was on time. The website was simple to follow ... many balloons to choose from. The sweets were an added bonus and very much enjoyed. Excellent thank you!”

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Posted 4 years ago

“My friend loved it thank you”

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Posted 4 years ago

“What an amazing company, so pleasant to deal with”

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Posted 4 years ago

“Good balloon package of 3 balloons purchased for my Mum's birthday. Unfortunately her birthday fell at the weekend and I could not justify spending an additional £10 on the DPD tracked delivery option (on a cost of £21.46 for the balloons) so opted for 1st class delivery. The balloons didn't arrive until after her birthday. Disappointing.”

Helpful Report

Posted 4 years ago

Hello Claire, I am sorry to hear that Royal mail delivered your order later than hoped for. As a business we are very aware of the issues that Royal mail sometimes face at peak trading periods and therefore make it very clear at several points during the customer transaction process that if you require a specific dated delivery our suggested method at present is with our DPD tracked service. To avoid disappointment, we have even gone so far as to create a separate box at checkout reminding each customer of the challenges Royal Mail are facing because we hate our customers being let down in anyway. We always provide full tracking information to our customers based on the service they select and log each complaint internally so that we can take this up personally with Royal Mail. Sadly, they have been clear with us that if you chose delivery with them this this is not a guaranteed next day nor tracked service. We dispatch a customers order 1 working day prior to selected delivery date for optimal results, regardless of how far in advance you have ordered them (again this is stated clearly on our website) If any customer wishes to have their order dispatched earlier than this we are always happy to try and help if they contact us beforehand, the difficulty with sending out orders prior to 1 day dispatch is that some may arrive earlier than the desired date and then spoil the surprise for the recipient. I hope that you understand that Royal Mail aspect of the delivery is somewhat out of our control, but we always do our best to give the best possible service. Warm wishes Tilly

Posted 4 years ago

“Balloons were lovely, however arrived 2 days after the event. Need to work on ensuring they get delivered on the day you choose. Otherwise don’t have that as an option”

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Posted 4 years ago

Hello Hannah, I am sorry to hear that Royal mail delivered your order later than you had hoped for. As a business we are very aware of the issues that Royal mail sometimes face at peak trading periods and therefore make it very clear at several points during the customer transaction process that if you require a specific dated delivery our suggested method at present is with our DPD tracked service. To avoid disappointment, we have even gone so far as to create a separate box at checkout reminding each customer of the challenges Royal Mail are facing because we hate our customers being let down in anyway. We always provide full tracking information to our customers based on the service they select and log each complaint internally so that we can take this up personally with Royal Mail. Sadly, they have been clear with us that if you chose delivery with them this this is not a guaranteed next day nor tracked service. We dispatch a customers order 1 working day prior to selected delivery date for optimal results, regardless of how far in advance you have ordered them (again this is stated clearly on our website) If any customer wishes to have their order dispatched earlier than this we are always happy to try and help if they contact us beforehand, the difficulty with sending out orders prior to 1 day dispatch is that some may arrive earlier than the desired date and then spoil the surprise for the recipient. I hope that you understand that Royal Mail aspect of the delivery is somewhat out of our control, but we always do our best to give the best possible service. Warm wishes Tilly

Posted 4 years ago

“Balloons were good but arrived 2 days too early which spoilt the surprise and not what I asked for.”

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Posted 4 years ago

“They were for a gift but arrived 2days after the child’s party! Partly my fault as I thought Over£10 was a great deal to pay for next day delivery! However balloons were beautiful so I’ve been told! Thank you! I would suggest that maybe advice on website could suggest possibly putting delivery date earlier than on the day of event so hopefully there will be no disappointments!”

Helpful Report

Posted 4 years ago

Hello Linda, Many thanks for your review and the feedback is appreciated. We do make it clear at several points during the transaction process the issues that Royal Mail sometimes face especially at peak times and we have a pop up box just before checkout that you have to click before moving forward. We are very happy that your recipient enjoyed the balloons :) Warm wishes, Tilly

Posted 4 years ago

“Arrived late. Not acceptable regardless of postage option. Will never use again.”

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Posted 4 years ago

“Beautiful balloons, nicely packed, delivered in time.”

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Posted 4 years ago

“Every thing that you said happened. When the goods would arrive. How they would be delivered it was such a pleasure to use Bloonaway. Even their follow up was a pleasure to receive. Would certainly use again. Words can not praise them enough”

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Posted 4 years ago

“Very happy with service , certainly use again”

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Posted 4 years ago

“Great service. Delivered when I asked them to!”

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Posted 4 years ago

“A great way to surprise my son during these challenging times; brought a big smile to his face. Thank you! Will def use again & recommend.”

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Posted 4 years ago

“Excellent Company, easy to place your order, great product and arrived on time.”

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Posted 4 years ago

“Absolutely brilliant service I would recommend them everytime! Great customer service very help and very fast service!! Couldn't be happier with this place.”

Bloonaway 5 star review on 24th November 2020

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Posted 4 years ago

“The balloon was quite simply Amazing!”

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Posted 4 years ago

“Seamless transaction. The balloons were a lovely addition to an 18th birthday. Fantastic, straight the box.”

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Posted 4 years ago

“It was a lovely gift idea, thanks bloonaway! But only just arrived on time with Royal Mail.”

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Posted 4 years ago

“I phoned to place my order - the lady who helped me was excellent and my grand daughter was delighted with the balloon and small packet of sweets enclosed ! Adding a personal note is a lovely touch”

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Posted 4 years ago

Bloonaway is rated 4.8 based on 3,210 reviews