Bloonaway Reviews

Name: Bloonaway
Rating: 4.76

4.8 Rating 3,210 Reviews

94 %

of reviewers recommend Bloonaway

4.8

Based on 3,210 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Phone:

07904832525

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Bloonaway 5 star review on 21st February 2022

243

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely Balloon arrived on time for my daughter's first birthday”

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Posted 4 years ago

“Great service, thank you for getting my son's birthday balloons to us during the lockdown!”

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Posted 4 years ago

“So pleased to be able to purchase these balloons and a gift for my young grand son's birthday in lockdown. Ex cellent service.”

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Posted 4 years ago

“I was disappointed that there was no tethering weight attached to the arrangement. However praise for your member of staff Tilly who was very helpful.”

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Posted 4 years ago

“Arrived on time very happy beautiful balloons will definitely be ordering again THANK YOU for making my daughter's birthday special ❤️”

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Posted 4 years ago

“My Daughter and partner were very pleased and surprised with the balloons and stated they must have cost a fortune. They sent a photo of them I was very pleased and well worth the money. They where delivered when expected as we paid the extra for delivery which kept us informed along the way would definitely buy again Thank You”

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Posted 4 years ago

“The delivery was good and the service excellent. The balloon however, was missing the logo and you added a description instead (elephant with a baby), which was odd and had to explain to the wife!”

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Posted 4 years ago

“Well such professionalism in difficult times. Staff are excellent and efficient. Will definitely use again.”

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Posted 4 years ago

“Balloon arrived well However only stayed blown up for 3 days even following the instructions. Great for the day, but expensive for the length of life”

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Posted 4 years ago

“My granddaughter was delighted with her ballon and sweets. Although I was disappointed that the ballon didn't get to her on her birthday date but in circumstances its understandable(covid19).An additional note on the website to say to send the order in advance would have been helpful. Very pleased with my purchase.”

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Posted 4 years ago

“Amazing service!!! Ordered balloons for my mum’s 50th and they were great. I was worried with everything currently happening, that she wouldn’t receive them in time. Rest assured, they arrived on the date requested. Will definitely be using your service again soon. Thank you BloonAway! x”

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Posted 4 years ago

“Our grandson was very excited to open the box !He loved the balloons. They arrived in time for his virtual birthday party! Can highly recommend.”

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Posted 4 years ago

“Wonderful service and product.”

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Posted 4 years ago

“Balloon was nice but arrived 3 days after the delivery date. So absolutely useless by the time it arrived.”

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Posted 4 years ago

That's not good to hear Hannah, can you please send us your order details on email and we will look into how this happened - Royal Mail have sometimes been day late recently due to the climate but that is really late and such a shame :(

Posted 4 years ago

“Excellent service arrived on day requested. Would say a little expensive but as it was a special birthday and everywhere else on lockdown didnt mind paying the price.”

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Posted 4 years ago

“Delivered on time and very helpful service.”

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Posted 4 years ago

“The balloon was nice but delivery by Royal Mail was a failure. The balloon was supposed to be delivered on the 30th of April ( it was for my sons birthday on the 2nd of May. ) it did not arrive until the 4th by then it was a bit deflated. So there would have been little point setting an earlier delivery as it would have deteriorated even more. It wouldn’t stop me buying another balloon and I do appreciate yr hard work at this horrible time”

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Posted 4 years ago

“My granddaughter was delighted with her birthday balloons. Delivered on time, excellent service. Would recommend.”

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Posted 4 years ago

“Despite knowing that deliveries are likely to be delayed, item wasn't posted any earlier and therefore balloon arrived AFTER our occassion. No response to refund request!!! They maybe Bloonaway but we were Deflated!!!”

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Posted 4 years ago

Hello Peter, we are disappointed to get this 2* rating from you for the delivery aspect of your order. As stated on our homepage, on the delivery page and again at checkout stage - we have very limited control over this at the best of times, and especially in the unfortunate current Covid 19 climate. What we can and do is guarantee our part of the process which is when we dispatch it, and any tracking associated with that which helps in the case of delays out of our control. We are also very clear on the fact that we dispatch one day prior to your selected delivery date. We cannot take it into our own hands to send orders out earlier, as although this may be what some customers would like, other customers may have already allowed for this and ordered for earlier delivery in which case their balloon would arrive too early and could perhaps ruin a lovely surprise. If a customer does contact us and request an earlier delivery dispatch based on the climate we always do our best to accommodate it, but you did not do this as I have checked all email records. Customer reviews are very important to small businesses and we are proud of the hard work and energy our small business and team put into each order daily, so it is a little disheartening to get negative reviews for things out of our control. Please always think about this when you are reviewing a small business and thank you again for choosing us in the first place for your gift.

Posted 4 years ago

“The service was superb but sadly the main ballon in the arrangement was faulty and semi deflated prior to the event. But a partial refund was given and very nicely dealt with.”

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Posted 4 years ago

Bloonaway is rated 4.8 based on 3,210 reviews