Bloonaway Reviews

Name: Bloonaway
Rating: 4.76

4.8 Rating 3,210 Reviews

94 %

of reviewers recommend Bloonaway

4.8

Based on 3,210 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Phone:

07904832525

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Bloonaway 5 star review on 21st February 2022

243

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good service - lovely unicorn balloon”

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Posted 4 years ago

“What a fabulous company to deal with. We will certainly recommend to anyone wanting to use balloons for any special occasion, a top class company to deal with.”

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Posted 4 years ago

“Great service”

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Posted 4 years ago

“My husband was thrilled with his 70 birthday balloon!!!!!!!! Thank you”

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Posted 4 years ago

“Arrived when requested & still look great 6 days later 😀”

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Posted 4 years ago

“My mum loved her 80th birthday balloon bouquet. She was in fact Bloonaway!!!”

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Posted 4 years ago

“Excellent product and service! Fantastic customer service by Mary and the team sorting out a last minute change of address.Balloons arrived safely on time and loved by the recipient! Thankyou Bloonaway!”

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Posted 4 years ago

“We loved the balloons. Good breadth of choices and ideas on the website. Lovely customer service with a call and emails when the exact colour was unavailable. Arrived promptly. Perfect! Thank you.”

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Posted 4 years ago

“Excellent ballons communication and value for money - will deffo use again for our next big occasion!”

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Posted 4 years ago

“Bought the balloons for my mother-in-law's 100th birthday she loved them, received them on time, I will defiantly be using Bloonaway's website again, I think it is brilliant, emailed me from start to finish.”

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Posted 4 years ago

“My daughter loved her balloons 🎈 They were delivered on time and it made up for the fact we couldn’t be together it cheered everyone up. Thank you very much.”

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Posted 4 years ago

“Two out five of the balloons had holes in them. It looked like one was put in the box burst. When I emailed them they didn't even apologise. They just said send us a photo and we'll refund one balloon! Unbelievable.”

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Posted 4 years ago

Hello Serena, I am sorry that you feel your complaint was not dealt with properly yesterday, my first response in the morning was to ask for a photograph and then it was lot later in the afternoon before I could reply to your photographs and email regarding how I could help to rectify the issue you had with the balloons and have had no reply from that email. We rest and test all our balloons for a few hours before boxing and sending out for delivery and would never send out if they did not look perfect when we closed the box. If you could reply to my email then hopefully I can help to resolve the issue. Warm regards Tilly

Posted 4 years ago

“Great service thank you. Made my daughters birthday really special. Xx”

Bloonaway 5 star review on 30th November 2020

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Posted 4 years ago

Thank you for sending us a lovely photo of your daughter with her Giant Helium Numbers :)

Posted 4 years ago

“Balloons were inflated & was just what I was looking for! They arrived promptly on my choosing of the delivery day - I would use 100% use again!”

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Posted 4 years ago

“A great surprise for my husband’s birthday!”

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Posted 4 years ago

“My grandson was thrilled with his 13th birthday bunch of balloons and I shall be using you again and recommending you very highly.”

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Posted 4 years ago

“Amazing service as always and balloons were lovely and appreciated!”

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Posted 4 years ago

“Really good. Quick turnaround and our seven year old loved the balloons and sweets!”

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Posted 4 years ago

“Ordered a balloon on 19th November to be delivered on 24th November for my friends 50th Birthday. Have emailed Tilly Dewhurst regarding this and she replied that Royal Mail tried to deliver balloon on 26th.No redelivery card was left, and my friend and family were in all day,and no one knocked. I’ve said to Tilly, it’s partly Royal Mails fault, but think your company should send out balloons, at least two days before, not just one day,due to current covid situation.Sadly the balloon cannot be redelivered until next Tuesday, due to sickness in the post office, so my friend will receive a lovely flat as a pancake style balloon.By the time I got a track and trace number from Tilly, and actually tracked it, the delivery date was going to be 2nd December.(I couldn’t speak to a person, at Royal Mail, as it was all automated.) I am really disappointed with the whole procedure. Valerie Berry”

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Posted 4 years ago

“Nice balloon but ordered 10 days ahead for delivery on a Tuesday (allowed a day, as birthday was the Wednesday) and it arrived on the Thursday.”

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Posted 4 years ago

Hello Jayne, I am sorry to hear that Royal mail delivered your order late. As a business we are very aware of the issues that Royal mail sometimes face at peak trading periods and therefore make it very clear at several points during the customer transaction process that if you require a specific dated delivery our suggested method at present is with our DPD tracked service. To avoid disappointment, we have even gone so far as to create a separate box at checkout reminding each customer of the challenges Royal Mail are facing because we hate our customers being let down in anyway. We always provide full tracking information to our customers based on the service they select and log each complaint internally so that we can take this up personally with Royal Mail. Sadly, they have been clear with us that if you chose delivery with them this this is not a guaranteed next day nor tracked service. We dispatch a customers order 1 working day prior to selected delivery date for optimal results, regardless of how far in advance you have ordered them (again this is stated clearly on our website) If any customer wishes to have their order dispatched earlier than this we are always happy to try and help if they contact us beforehand, the difficulty with sending out orders prior to 1 day dispatch is that some may arrive earlier than the desired date and then spoil the surprise for the recipient. I hope that you understand that Royal Mail aspect of the delivery is somewhat out of our control, but we always do our best to give the best possible service. Warm wishes Tilly

Posted 4 years ago

Bloonaway is rated 4.8 based on 3,210 reviews