Bloonaway Reviews

Name: Bloonaway
Rating: 4.76

4.8 Rating 3,210 Reviews

94 %

of reviewers recommend Bloonaway

4.8

Based on 3,210 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Phone:

07904832525

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Bloonaway 5 star review on 21st February 2022

243

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Recipients were chuffed with their balloons, arrived in plenty of time. Thank you.”

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Posted 6 years ago

“My Mother In Law loved her balloon and said it was a lovely surprise”

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Posted 6 years ago

“I ordered the balloons for my mum and dad’s diamond anniversary, they were very chuffed with them, in fact they were Bloonaway!! I liked that they were tied with organza ribbon and had a little silver “gift box” weight, made them look special. Delivery and text updates were great 👍🏼”

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Posted 6 years ago

“Our son was delighted to receive his birthday balloon. It was very short notice but Bloomaway came up trumps Thankyou, we will use you again”

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Posted 6 years ago

“Perfect balloons bunch for Mother's day”

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Posted 6 years ago

“Balloons made someone special very happy. Fast delivery and great price.”

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Posted 6 years ago

“Brilliant personal service. Would highly recommend. Will be going back whenever I need balloons for someone special. The staff obviously care about their customers and that they are happy with their purchase.Their pride in delivering excellent service was very refreshing.”

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Posted 6 years ago

“What a wonderful surprise this was for my dear friend. I had excellent help on the phone both before I ordered and when I had an amendment to make on the address. It's a pleasure to be treated with such courtesy. A truly commendable company, would highly recommend. Thank you”

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Posted 6 years ago

“27/02/18 - My balloons were lost by DPD, so I tried calling the Bloonaway office on 020 8209 3110 around 10 times but there was no answer from anyone. I then got in contact with someone on the live chat, who advised they would speak to DPD and call me back. A gentleman called me, and told me that the balloons had been delivered to the address, which they hadn't, and told me to speak to the recipient again and text him to advise the outcome. I had to text him due to him being "out of the office" and wont answer his phone to a call, only a text. I text him to advise that I needed info asap but I had no response again that day or the day after!!! Appalled by the service.”

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Posted 6 years ago

Hi Lucy, I'm sorry that this experience hasn't worked out for you. We have 4 ways in which customers can contact us; phone, email, chat and contact form. We were not available on the phone from 2:15pm that day, and as soon as you chatted with us (at 3:06pm) someone responded in under a minute. After calling you and discussing the issue twice, we provided you with a mobile number to text since the entire team were decorating a function and it was too noisy to talk and the reception was bad at the venue. The balloons you ordered were addressed to a guest at a hotel. They were delivered there by DPD at 11:43am. A GPS tracker updated that evening shows the driver at the correct location. We see no reason to believe that he did not deliver the balloons once he was there. The hotel would have to verify that not one of their numerous staff and porters signed for the parcel. My colleague called DPD 3 times. The first time they could not get hold of the driver. The second time (an hour later) they reached the driver and he confirmed that he had been at that hotel and delivered. He called again in the morning once the tracker had been updated and received the confirmation again that the driver had been at the correct address at the time on the delivery confirmation from DPD. He then attempted to reach you twice on your phone (on the 28th) but there was no answer. Assuming that you would have contacted us again if the balloons had not been found, we did not try to contact you a third time.

Posted 6 years ago

“Great service and delivery!”

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Posted 6 years ago

“I rang to place an order and was served by a very friendly and helpful man. Thank you!”

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Posted 6 years ago

“This was a very special gift for my mother in law's 80th birthday, both she and the postman were intrigued by the big box!! She absolutely loved the balloons and they are still making her smile even after her special day. Thanks for all your hard work😁”

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Posted 6 years ago

“The recipient had never received a balloon box before, so he was delighted with the contents. Even with the snowy conditions it arrived on the day stated, brilliant. I would definitely use you again. Thank you. Barbara Johns.”

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Posted 6 years ago

“Above and beyond customer service.”

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Posted 6 years ago

“Excellent service ! Team and balloons fabulous”

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Posted 6 years ago

“it was a lively surprise for my daughters babyshower and the balloon was still full inflated after having it a few, definately order again”

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Posted 6 years ago

“Very good service, the balloons arrived on time and in good condition. My daughter loved them as she lives away.”

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Posted 6 years ago

“Easy to order. Delivered when agreed and my neice was over the moon with the balloons!”

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Posted 6 years ago

“Lovely but I sent them to myself by mistake . Not clear on site.”

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Posted 6 years ago

“Very straightforward ordering,arrived when said it would & best of all,my granddaughter was over the moon with her huge box & wonderful balloons.Many thanks.”

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Posted 6 years ago

Bloonaway is rated 4.8 based on 3,210 reviews