Bloonaway Reviews

Name: Bloonaway
Rating: 4.76

4.8 Rating 3,210 Reviews

94 %

of reviewers recommend Bloonaway

4.8

Based on 3,210 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Phone:

07904832525

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Bloonaway 5 star review on 21st February 2022

243

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Our daughter-in-law, whose birthday it was, loved the balloons, but we were disappointed with the courier who failed to deliver on the nominated date despite the family being in the house.”

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Posted 4 years ago

“Great service.”

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Posted 4 years ago

“I have made several orders, & very happy with the Customer Service I have received. The balloons alway arrive on the delivery date requested. And my family are Super Happy with their balloons! Thank you ever so much Bloonaway!!”

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Posted 4 years ago

“Arrived on time and still looking great 7 days later. Excellent and will use again!”

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Posted 4 years ago

“Fantastic quality and excellent service. Very reasonably priced and delivered on the day asked for. Will definitely use these again.”

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Posted 4 years ago

“I would definitely buy from this company again.”

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Posted 4 years ago

“If you want guaranteed delivery on the day of celebration you will need to pay extra for the postage as they use Riyal Mail 24 and only send out the day before delivery even though more notice is given! My balloon arrived 2 days late and they blame it on their chosen carrier! Will not be using again due to this disappointment!”

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Posted 4 years ago

“I ordered early but was only told the day before half my order was out of stock. I had to take an alternative which was not my preferred choice.”

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Posted 4 years ago

Hello Elizabeth, I am sorry that we had to supply you an alternative balloon. Unfortunately this year has made getting hold of stock harder than usual as a lot of our stock comes from America and China. Our manufacturers are trying really hard to make sure stock is getting to us but sometimes it is delayed. Warm regards Tilly

Posted 4 years ago

“Great balloons. Thank you”

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Posted 4 years ago

“I’ve rated you as good as in all honesty your part was fine. I ordered in the 6.11 for deliver on the 14th. You sent me confirmation you had sent this.On Friday the 13th. The balloon did not arrive until Wednesday the 18th and was left by the bin in the rain, so really not successful and wouldn’t do again.”

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Posted 4 years ago

“An excellent service.”

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Posted 4 years ago

“Everything was fine except the no five was not as firm as the 0 it looked like it was golng down”

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Posted 4 years ago

Hello Carol, Thank you for taking the time to review your order with us. I am sorry to hear that the 0 was not as firm as it should have been. I cannot see an email from you so on this occasion I was unable to send out a replacement. Please let me know the next time you order should you ever have a problem again. Warm regards Tracey

Posted 4 years ago

“Arrived two days late !!! So this was a pointless purchase for my sons Birthday who is currently on lock down at university and unable to celebrate with ourselves and his friends. Very disappointed and a complete waste of money. You may blame the post but you should have sent it earlier to insure it arrived on time.”

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Posted 4 years ago

Hello Jill, I am sorry to hear that Royal mail have not delivered your order on the date you hoped for. As a business we are very aware of the issues that Royal mail sometimes face at peak trading periods and therefore make it very clear at several points during the customer transaction process that if you require a specific dated delivery our suggested method at present is with our DPD tracked service. To avoid disappointment, we have even gone so far as to create a separate box at checkout reminding each customer of the challenges Royal Mail are facing because we hate our customers being let down in anyway. We always provide full tracking information to our customers based on the service they select and log each complaint internally so that we can take this up personally with Royal Mail. Sadly, they have been clear with us that if you chose delivery with them this this is not a guaranteed next day nor tracked service. We dispatch a customers order 1 working day prior to selected delivery date for optimal results, regardless of how far in advance you have ordered them (again this is stated clearly on our website) If any customer wishes to have their order dispatched earlier than this we are always happy to try and help if they contact us beforehand, the difficulty with sending out orders prior to 1 day dispatch is that some may arrive earlier than the desired date and then spoil the surprise for the recipient. I hope that you understand that Royal Mail aspect of the delivery is somewhat out of our control, but we always do our best to give the best possible service. Warm wishes Tilly

Posted 4 years ago

“Definitely recommend! I sent balloons for my nephew and he loved it! The excitement on his face when he opened the box and balloons popped out was the best!”

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Posted 4 years ago

“Balloons were really lovely! Royal Mail is fairly slow at the moment so do factor that in when ordering them. Daughter very pleased with the balloons and they’re still in great condition several days later.”

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Posted 4 years ago

“Quick delivery! Perfect for my little ones first birthday. No complaints, would def use again.”

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Posted 4 years ago

“Balloons were excellent and well packed, only just arrived on time. Give plenty of time for post at this time of year.”

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Posted 4 years ago

“Bought for my daughters birthday, it came well packaged but on opening the main Mini Mouse ballon was little more than half inflated with the two additional heart balloons also not fully inflated. My excitement was soon deflated just as the balloons !”

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Posted 4 years ago

Hello Arleta, We are very sorry to hear that you had a problem with your order. If you had contacted us on arrival of your balloons we would have happily rectified the problem. All our balloons are inflated in our studio and then left for a few hours to test for any micro faults. The fact that all three balloons were half inflated tells me that it might be an issue with the temperature (going from cold to hot) this can deflate the balloons slightly and once heated up they re-inflate or there was an issue with the handling of the box during shipment. warm wishes Tilly

Posted 4 years ago

“They have been amazing for us! This is my second order with them and it was always delivered on time. Its amazing service and very prompt with their replies when I had a query.”

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Posted 4 years ago

“Excellent”

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Posted 4 years ago

Bloonaway is rated 4.8 based on 3,210 reviews