Bloonaway Reviews

Name: Bloonaway
Rating: 4.76

4.8 Rating 3,210 Reviews

94 %

of reviewers recommend Bloonaway

4.8

Based on 3,210 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Phone:

07904832525

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Bloonaway 5 star review on 21st February 2022

243

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered for my stepdaughter moving into her new house. Missed the first delivery date but was able to move to the next day. They were delighted with them.”

Bloonaway 5 star review on 31st October 2018

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Posted 6 years ago

“Easy to use, lovely people working there. Took the stress out of ordering and getting delivered.”

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Posted 6 years ago

“Lovely balloons. Easy sight to use”

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Posted 6 years ago

“Ordered several weeks in advance and delivered on time. Attractive balloon, reasonable price with a nice gauze-style ribbon. At first surprised it had a peg instead of a weight and quite a short ribbon but on reflection the peg was easy to clip to something (curtains, lampshade etc) and I decided I prefer the ribbon to a longer foil type string.”

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Posted 6 years ago

“Perfect gift, great service”

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Posted 6 years ago

“Sorry unable to add photo box was delivered to someone in hospital who loved it as flowers are not allowed these days”

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Posted 6 years ago

“Easy to use website. Arrived on time Great service”

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Posted 6 years ago

“I was very happy with the balloon brought for my sons engagement. Delivered on time in a box lovely ribbon etc. Thankyou”

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Posted 6 years ago

“An excellent service from the start. Would use àgain”

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Posted 6 years ago

“Love the great customer service. They went above and beyond what I expected from a balloon company. Was extremely impressed with Tilly how she dealt with all my requests in such a professional manner. The balloons were a massive hit and great value for money. Highly recommended and will definitely order again”

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Posted 6 years ago

“Balloons very good Delivery was no hassle Would recommend Jim Clarke”

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Posted 6 years ago

“Extremely pleased with the balloons!”

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Posted 6 years ago

“The balloons were what we ordered, delivered in good time for the event, a big engagement party. They were a beautiful addition to the decor, and the family were delighted with them. Thanks for the excellent service.”

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Posted 6 years ago

“Great service!”

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Posted 6 years ago

“It is unfortunate to be the bearer of this review however given the shocking treatment I received I feel its important to hold balloonsaway rightfully accountable for the way they operate. After they take your money they dont seem to care if they fail to deliver on the product and service. I placed an order of balloons as a surprise for a special event. I planned this in advance even called the office to ensure they will be delivered on the assigned date. I was reassured to not worry that this will arrive. I was happy to pay the premium price for this. I made arrangements to have the venue host to make herself available all day to receive this package upon delivery. However despite the lady putting her plans on hold and waiting around all day long these were not delivered. Disappointed with this, we didnt want to ruin the surprise we had planned so we then had to improvise and managed to secure some balloons locally. Having paid a hefty price for a bunch of balloons and then not receive the order on time, which in the matter of balloons is quite imperative, I rightfully requested a refund. Despite my many efforts to try and resolve this issue internally The lady i spoke to which represented the company was unapologetic, refused to take responsibility and refused to issue a refund. Went on to put the blame me as a customer. Usually retailers operate and rely on credibility and customer satisfaction, this company had shockingly little care for such. I feel I have been duped and robbed. I feel obliged to share my experience so that future customers could be cautioned of the way they treat people and perhaps prevent the misfortune that i experienced happening to another respectable buyer.”

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Posted 6 years ago

Hi Keshi, As hundreds of our customers would testify, we pride ourselves on our outstanding customer service. We go above and beyond to assist customers in any area. In your particular case, you selected a Free Delivery option at the checkout where we clearly point out that by choosing this option your selected delivery date is NOT guaranteed. Nevertheless, the courier attempted a delivery on your requested date. No one was there to accept the parcel. They provided photographic evidence that they were at the location on that date. Another attempt was made the following day, when the parcel was accepted and signed for. Had you contacted us on the original date when delivery was missed (you received an email and text updating you with this information immediately) we would have contacted the courier company to try and get the driver to return and redeliver. However, we didn’t hear from you until you called the office 5 days later to seek a refund. You have not requested any ‘customer service’ from us. You have simply asked for your money back. A ‘respectable buyer’ would understand that by selecting a non-guaranteed delivery option (Free of charge) and missing a delivery attempt for which a one-hour slot was provided would not be valid reason for demanding a refund. As a business in the party industry, we appreciate the value of timing. We offer a (recommended) money-back guaranteed delivery service for those who purchase it at the checkout for a nominal fee. We recommend that customers selecting the Free Delivery Option only do so when timing is not of essence, such as balloons to welcome new babies, congratulations for passing exams and other numerous wishes, as the delivery could take 2-3 working days. We share in your disappointment that the delivery was missed and other arrangements had to be made. However, continually calling, emailing and leaving reviews with this situation will not coerce us into refunding your purchase. We will continue to offer both the Free Delivery option and the Guaranteed option to all our customers, and continue caring about the safe arrival of each and every balloon that leaves our store. David

Posted 6 years ago

“Blown away”

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Posted 6 years ago

“The balloon was for friends celebrating their diamond wedding anniversary, they said the balloon, which arrived on time, made them chuckle and they called it a Jack in the Box. They took the balloon with them to the celebration dinner and was a hit with everyone.”

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Posted 6 years ago

“Very good arrived on birthday”

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Posted 6 years ago

“Great product and delivered on time. Loved the presentation - thank you!”

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Posted 6 years ago

“Fantastic 5 balloon display.”

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Posted 6 years ago

Bloonaway is rated 4.8 based on 3,210 reviews