"My property was under warranty and had a massive leak. Repair was being carried out but a manager (Claire) decided to stop the repair in between and advised me work was approved in error so I will have to pay for the rest of the repair. I explained her several times and asked her contact details of someone to take the matter further but she never emailed me back. I am left in very messy situation with 2 children. Please don\u2019t buy the property as so many of my friends have gone through this."

"Terrible company. Avoid. Brought six years ago, first issue they didn\u2019t attach bay roof to cavity as they rendered first but gave wrong measurements to renders resulting in them knowing it would leak and most importantly didn\u2019t comply to building regulations. They covered it up and in the words of one contractor that let it slip \u201c hoped for the best\u201d! Result leaking and damaged shutters. This was fixed and replaced. Furthermore I had another leak. Bloor homes told nhbc they had never done a repair to my house and they tried to avoid responsibility to fix issue. After I sent emails, photos and receipts of replacement shutters that Bloor had replaced finally they had to admit that they had indeed done a repair. Another bodge up repair took place by Bloor not interested in finding the issue but just a quick fix , arguements with myself even at one point telling me they was too busy to speak to me and cutting the call. Steadfast roofing told me to tell Bloor homes he couldn\u2019t see cavity tray. When I spoke to builders they said Steadfast roofing had no knowledge of this conversation, anyway another leak 4 weeks after apparently they had supposedly fixed it, nhbc emailed about their refusal to check cavity tray. Bloor homes had no choice now but to escalate it to their construction team. Outcome Bloor didn\u2019t put a cavity tray in even though they signed it off on the completion report that would enable my bank to release the funds. Issue fixed six years later and although they have had to replace my shutters not even a sorry or any compensation for stress, inconvenience, rudeness and the fact that I couldn\u2019t move or decorate. Karl slater managing director of Bloor was asked by ourselves to explain how could this happen and who signed it off. Kelly from customer service emailed to say he would reply after work completed. Three emails no acknowledgement or response. The only acknowledged response is when I\u2019ve requested the freedom of information act claim which by law they have to do. Mistakes happen but it\u2019s how you deal with them as a company and may I remind Bloor homes that aftercare is just as important as sales. Karl slater obviously doesn\u2019t feel we are worthy of his time to respond or at least have the decency to apologise but he might remember that without customers there is no company and no job for him. This company is non transparent, liars and non trustworthy but most of all not a five star builder ! Bloor homes should be poor homes . I urge anyone to speak to those that have purchased before buying a few months after the initial sale . This issue wasn\u2019t just simple snagging or the fact that the kitchens and workmanship is low quality ( which in itself is an issue) this was breech of building regulations on multiple levels with bloor covering it up. Kitchens, bathrooms can be replaced but not structural. Bloor homes even requested trust pilot to remove a previous complaint saying they didn\u2019t believe I was a customer and had ever purchased one of their houses sadly I did and the fact that they had their own scaffolding outside my house at the time was a joke. Trust pilot didn\u2019t remove as I supplied evidence. This is the bloor difference....."