“It was good to be able to order a couple of sizes and figure out what fits me best. It’s my first wetsuit so I really had no idea where to start from, and I wanted specifically to get a BlueSeventy which aren’t always available in stores.
What wasn’t great though: I returned an XL after just one swim, and washed it under some tap water etc. I was still charged $50 restocking fee because it wasn’t completely dry. Provided how quick everything went, and that is was just a single swim - I really think that $50 is a bit over the top. Even if it needed an additional wash and dry, I would accept a small fee but 50…? That kinda really goes against the premise of “order what you want and take it out for a test swim” and kinda sucks for someone buying their first suit.”
“The product was very delayed, but each time I contacted customer support they were honest, helpful, and communicative. The actual people replying to emails were fantastic, but the shipment issues from Europe to the US were frustrating.”
“The quality of the gear is excellent, but the selection for tech suits is very limited: This size range is extremely limited and it would be nice to see a FINA-approved open water, full-body technical suit.”
“The strict requirement to purchase products vs. the length of time we wait to receive them is frustrating. I have yet to receive my Blueseventy racing swimsuit that was ordered months ago.”
“Only recent experience was that I purchased a speed suit as part of the race team but had to return it. The person I dealt with had no record of the purchase and treated me as though I was lying. His response was super curt and dismissive”
“The last wetsuit I bought is loose around the neck and chest. I also bought Perfect Parka where the inside pocket does not have a pocket, it just opens up to the inside of the coat.”