Bluespot Furniture Reviews

Name: Bluespot Furniture
Address: Bluespot Furniture Ltd, Unit 500 Bretton Park Way, Dewsbury
Rating: 4.35

4.4 Rating 937 Reviews

83 %

of reviewers recommend Bluespot Furniture

4.4

Based on 937 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

0800 804 4760

Email:

marketing@bluespotfurniture.co.uk

Location:

Bluespot Furniture Ltd, Unit 500 Bretton Park Way
Dewsbury
WF12 9BS

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“ok but I had assumed from the description that the seat would tilt to the rear and is does not; only the seat back.”

Helpful Report

Posted 4 years ago

Thanks so much for your review - we really appreciate feedback like this as it helps us to shape our website and ensure we're giving the best advice and help to our customers. We're glad that you are happy with your chair but we're sorry that the product information you based your purchase on wasn't clear. We hope that you're still able to adjust it to allow you to work comfortably, but if you do need any help, please let us know.

Posted 4 years ago

“Good quality desk, reasonably quick delivery.”

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Posted 4 years ago

Hi Jurgita, thanks so much for your awesome review. We're so glad that you're pleased with your desk and hope you were able to get it assembled nice and easily. If there's anything else we can do to help, please let us know!

Posted 4 years ago

“Unfortunately the item was damaged in transit, however the customer service team were fantastic and sorted everything for me without any hassle. Thanks”

Helpful Report

Posted 4 years ago

Thanks so much for taking the time to leave us a review - we really do appreciate it! We're so sorry that your desk arrived damaged, but we're really happy that we were able to get it all sorted for you nice and quickly. We hope you're enjoying your new desk! Please let us know if you need any other help at all.

Posted 4 years ago

“Can't lie was a little nervous purchasing this desk from a relatively unknown company but glad to say they have not disappointed! This is even though the desk turned up and unfortunately the pack of required fixings/screws was not in the box! I called the customer service team who were more than helpful and apologetic - personally went off to get some and make sure they were put in the 1st class post (it was late afternoon when I called). Fabulous customer service - screws received and desk is fabulous quality! Customer Service counts for so much! and Bluespot were 'spot' on!! Happy customer!”

Helpful Report

Posted 4 years ago

Hi Emma, thank you for your review and for trusting us with your order! We're so sorry that your desk originally arrived without the fixings, but we're really glad that we were able to get everything sent out to you nice and quickly so you could get your desk built. We've passed on your praise to our brilliant customer service team. If you need anything else, please let us know!

Posted 4 years ago

“Great product , great service, would use again”

Helpful Report

Posted 4 years ago

Hi Alex, thanks very much for your great review! We're so glad that you're happy with your desk and with the service you received. Let us know if you need any help at all!

Posted 4 years ago

“Looks great. Just like advertised.”

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Posted 4 years ago

“I ordered a desk from tow other stores and they did not deliver on time and I had to cancel. I ordered with Bluespot and they delivered the next day. Easy. Definitely using them again in the future.”

Helpful Report

Posted 4 years ago

Hi Stephen, thanks very much for taking the time to leave us a review - we really appreciate it! We're really glad that we could get your order to you nice and quickly, especially after you had been let down by other shops. We hope that you are happy with your new desk! If you have any questions or need any help, please give us a shout.

Posted 4 years ago

“As I still haven’t received my product was meant to be here 2 days ago”

Helpful Report

Posted 4 years ago

Hi Ben, we're sorry to hear that you haven't received your order yet. The system shows that it has been dispatched from our warehouse and is with one of our couriers. If you haven't received tracking details via email from our courier, please get in touch with our customer service team on 0800 804 4760 and they will look into it for you.

Posted 4 years ago

“Avoid this company.”

Helpful Report

Posted 4 years ago

Hi, we're very sorry you feel this way. We're not able to see any contact you've had with our customer service team and there are no notes on your account that we can see. If you have an issue with your furniture or the service you received, we're eager to see if there is something we can do to help you with your order. Please get in touch either on 0800 804 4760 or by emailing help@bluespotfurniture.co.uk. Our team are available until 3.30pm today or 9am to 5pm Monday to Thursday.

Posted 4 years ago

“sturdy, well priced office desk. Easy to assemble, rapid, no fuss delivery”

Helpful Report

Posted 4 years ago

Ho Samantha, thanks so much for your great review! We're so glad that you are pleased with your new desk and that you found it nice and easy to assemble. If there's anything we can do to help you with your new furniture, please let us know.

Posted 4 years ago

“High quality easy to assemble. Delivered when stated.”

Helpful Report

Posted 4 years ago

Thanks so much for taking the time to leave us a review. It's brilliant to see that you are happy with the quality of your furniture and that you found it nice and easy to assemble. We're glad we could get your order to you when expected too. If you have any questions about your furniture or need any help, please get in touch.

Posted 4 years ago

“After not receiving my order during the shipping period chosen and hearing nothing from them, I called to enquire about the order, and they promised they would compensate for the delay - they didn't and I should have cancelled then. After receving the order I found the furniture to be extremely heavy, kerbside delivered and had no assembly instructions whatsoever, so I returned it. Collection was an even worse experience, with drivers refusing collection or being annoyed about picking the massive thing up. On top of everything my refund was incomplete as I got a whopping £55 return charge I never agreed to. Beware”

Helpful Report

Posted 4 years ago

Hi Julio, we're very sorry that you are not happy with the service that you received. We apologise for the issues you had with our transport company, we have fed this back to our courier. We also apologise for the problems you had with the collection of your furniture, again, this feedback has been provided to our courier as there was no reason that they were unable to collect it when arranged. Unfortunately, we do not offer compensation for delayed deliveries that are sent using our free delivery service. Our furniture is all made to a very high standard out of quality materials that are designed to withstand commercial use, which accounts for the weight of your delivery. We do also in our terms and conditions and on our delivery information page that deliveries are kerbside due to the size of the furniture. In terms of assembly instructions, as the cabinet you had ordered is sent fully assembled, instructions are not required, which is why they were not provided. When it comes to the charge for returning your furniture, this was arranged with you by our customer service team, as we require customer agreement to this charge before arranging a collection. It is also stated that returns will be subject to a return charge in our terms and conditions. Again, we are sorry that you were not happy with the service you received and that your delivery was not as smooth as we would expect.

Posted 4 years ago

“On time, good quality, exactly what I wanted. Can’t say better than that.”

Helpful Report

Posted 4 years ago

Thanks very much for your great review - we really appreciate it! We're so glad that your furniture is what you wanted and that you are happy with the quality and the speed of your delivery. If you need any help at all, please don't hesitate to get in touch with us.

Posted 4 years ago

“Super speedy delivery, excellent condition item. Perfect service, 10/10!”

Helpful Report

Posted 4 years ago

Thanks so much for your brilliant review. We're really glad that you are happy with your order and the service you received. If there's anything else we can do to help, please get in touch!

Posted 4 years ago

“Very nice, well made product. A good size and a particularly nice colour (yellow) which looks great with the rest of the furniture in the room. The only down side was that the instructions, fixings and cupboard didn't relate to each other. Forthunately we're used to that and have a stock of spare screws from other "self-construction" projects!”

Helpful Report

Posted 4 years ago

Hi Kate, thanks very much for your great review. We're really pleased to see that you are happy with your order but are sorry that you had some issues with the fixings and instructions. We have passed this feedback onto the relevant teams. If you still need any fixings or help, please do get in touch by giving us a call on 0800 804 4760.

Posted 4 years ago

“Excellent value for money, speedy and friendly support on the phone. I would recommend and definitely use again.”

Helpful Report

Posted 4 years ago

Hi Eleanor, thanks so much for your great review. We're so happy that you are pleased with your furniture but also that you are happy with the service you received. We'll be sure to pass on your comments to our customer service team. If you do need any further help, please let us know.

Posted 4 years ago

“When ordering , staff very helpful. When delivered , instructions incomplete and some fixings absent. Cupboard door doesn't fit .”

Helpful Report

Posted 4 years ago

Hi, thanks very much for your feedback. While we're glad you found our customer service team helpful, we're really sorry to see that you had problems with your order. We're keen to get everything sorted out for you, so if you could get in touch, that would be fab. You can reach us via help@bluespotfurniture.co.uk or 0800 804 4760.

Posted 4 years ago

“really well built desk .Great service and delivery”

Helpful Report

Posted 4 years ago

Thanks so much for taking the time to leave us a review. It's great to see that you are happy with your desk, the speed of delivery and the service you received. If you need any further help, please get in touch.

Posted 4 years ago

“I have only bought 1 piece of furniture and it safe to say i am happy with it.”

Helpful Report

Posted 4 years ago

Thanks so much for your great review - we're really glad that you're pleased with your order. If there is anything we can help with, please let us know.

Posted 4 years ago

“Been waiting around 3 months for an order I've had to place twice. No one contacted me in regards to the order, money still hasn't been refunded for the first order placed. Finally placed the order again and said it would be delivered in 5 days waited another 2 weeks and still no one has been in contact and no order. Poor service avoid.”

Helpful Report

Posted 4 years ago

Hi Alessandra, we're sorry that you are not happy with the service you have received. Our customer service team has been attempting to contact you since August but has been unable to. It looks as though you have entered the wrong email on your orders, which is why our automated emails and customer service emails have not reached you. We have also attempted to call you on several occasions but have not been able to get through va the mobile number you have provided. Your order placed on September 30th is out for delivery and will be with you tomorrow, 7 working days after your order was placed, which is in-line with the delivery timeframe that was provided at the time of your order (our free delivery service was set as 7-10 working days at the time of your order and this has only just been updated in the last week as our courier is able to provide faster deliveries now). Our customer service team is eager to help you with your order, so if you could call us on 0800 804 4760, that would be great.

Posted 4 years ago

Bluespot Furniture is rated 4.4 based on 937 reviews