Bluespot Furniture Reviews

Name: Bluespot Furniture
Address: Bluespot Furniture Ltd, Unit 500 Bretton Park Way, Dewsbury
Rating: 4.35

4.4 Rating 937 Reviews

83 %

of reviewers recommend Bluespot Furniture

4.4

Based on 937 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

0800 804 4760

Email:

marketing@bluespotfurniture.co.uk

Location:

Bluespot Furniture Ltd, Unit 500 Bretton Park Way
Dewsbury
WF12 9BS

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Bluespot Furniture 5 star review on 1st April 2021

Anonymous

Anonymous // 01/01/2019

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“Good sturdy desk at reasonable price.”

Helpful Report

Posted 4 years ago

Hi Paul, thanks so much for your review. We're glad the desk suits your needs! Please let us know if you need any help at all.

Posted 4 years ago

“I made the mistake of ordering the Carbon Valoir Panel End Desk. The desk is very poorly designed – there is a 6cm gap between the top of the modesty panel and the desktop. This leaves the desktop unsupported in the middle, so it sags under its own weight. Worse, that lack of support leaves the desktop extremely flexible. Simply typing causes the whole desktop to vibrate up and down, setting my monitor wobbling in front of me as I write this. The photograph of the product on their website neatly conceals that 6cm gap. If it had been visible, I would not have purchased it. A sagging, bouncing desk is not fit for for purpose. Disappointing.”

Helpful Report

Posted 4 years ago

Hi, we're really sorry that you aren't happy with your desk but we hope that we can provide some help and explanations for the issues you are experiencing. The gap between the desk top and the modesty panel is included deliberately to allow for cabling access where required and is standard on this type of desk. When it comes to the unstable desk top, this is not a complaint we tend to hear and is likely due to it not being tightened correctly. We have been supplying to commercial offices for 20 years with desks of this design and do not get reports of sagging or flex in the desk tops, so it may be worth checking that the desk has been constructed correctly. We're keen to get this issue sorted for you, so if you need some help with the assembly of your desk, please contact our customer service team by email at help@bluespotfurniture.co.uk or by phone on 0800 8044 760.

Posted 4 years ago

“Where do I start?? Had the computer table delivered at 4.15pm on a Friday. Draw cabinet missing. Back panel smashed in half. Table top corner bashed. Looked like it had been run over by the delivery lorry. Contacted by phone on 3 different numbers at 4.20 pm No answers, just a recorded message open till 5.00 pm. ! Sent 2 emails to the email address on invoice, both bounced back. Now why do you think I left 1 stat rating, if there was a zero, I would have put that. I will be phoning after the bank holiday to get a resolve. Not impressed as this was a birthday present on that Friday.”

Helpful Report

Posted 4 years ago

Hi David, thank you for providing us with details of your damaged delivery. We are incredibly sorry that your order arrived like this and are very disappointed that it was not delivered in the condition that we would expect. We can assure you that no damaged orders leave our warehouse and that we will do all we can to resolve this for you quickly. Please email details of your delivery and photos of the damage and packaging to our customer service team at help@bluespotfurniture.co.uk so they can deal with this for you and raise it with our courier. We're very sorry that you were not able to get hold of us on Friday, we recently had to change our opening hours due to coronavirus so our office closes at 3.30pm on Fridays. We are now open and will do all we can to address the issues with your order. Once again, we apologise for the damage to your order and for the disappointment and inconvenience this has caused.

Posted 4 years ago

“Good quality desk, easy to assemble and very quick delivery”

Helpful Report

Posted 4 years ago

Hi, thanks so much for your review. It's great to see that you are happy with the quality of your desk and that it arrived quickly. Please let us know if you need any assistance with your purchase at all.

Posted 4 years ago

“On receipt of the desk I found there was no desk top, socouldnt set it up and more importantly, couldn't use it. There were 4 parts to the desk but only 3 were loaded onto the delivery truck. Cant comment on the quality of the desk yet......”

Helpful Report

Posted 4 years ago

Hi Patrick, we're really sorry to hear that you did not receive all of the parts for your desk at the same time. All furniture parts leave our warehouse together and at the same time, unfortunately, some deliveries have been getting split by the courier once they reach the depot. This can mean that parts are loaded onto different vans and that some parts of the delivery are delayed. We're really sorry that your order is one of those affected. Ordinarily, the missing part arrives the next working day if not the same day, however, if you have still not received your desk top, please let our customer service team know by calling them on 0800 804 4760. They will look into the delivery for you and let you know when you can expect your desk top. We're incredibly sorry for this delay and for any inconvenience it has caused you.

Posted 4 years ago

“Nice desk. Delivery was late and communication was poor.”

Helpful Report

Posted 4 years ago

Hi, thank you very much for your review. We're glad you're happy with your desk but sorry that your delivery was late and that you were unhappy with the communication you received from ourselves. Unfortunately, our courier has experienced some delays with deliveries after they leave our warehouse due to depot closures and staff shortages caused by the coronavirus pandemic. We have been working with them to keep customers in the loop so are very sorry that our customer service fell below our usual levels on this occasion. We hope that you found everything to be okay with your desk when it arrived, but if you do have any issues or questions, please contact our customer service team via email at help@bluespotfurniture.co.uk.

Posted 4 years ago

“Still waiting on parts for my 2 desks I ordered paid for next day delivery been 4 days still waiting 2 parts of desks”

Helpful Report

Posted 4 years ago

Hi Paul, we're incredibly sorry that you have not received all parts of your desks yet. Unfortunately, some deliveries are currently being split by the courier after they leave our warehouse, which means some parts are being loaded onto separate vans and end up getting delayed. We apologise that you're order has been affected and for the inconvenience this has caused you. Normally, the separate parts arrive the next working day, but if you have still not received the rest of your desks, please contact our customer service team either by email on help@bluespotfurniture.co.uk or phone via 0800 804 4760 and they will look into this for you. Again, we're very sorry that your order has not arrived with you as expected and hope we can sort everything out soon.

Posted 4 years ago

“Great customer service. Quick delivery (Even if messed up by their carrier but can't blame Bluespot for that) Staff on the phone were very helpful and sorted out issues straight away. Desk is bang on, really pleased overall.”

Helpful Report

Posted 4 years ago

Hi John, thank you very much for your review. We're sorry that you experienced some issues with your delivery but are glad to hear that we were able to get these sorted out quickly for you. We're happy that you're satisfied with your desk and hope it suits your needs. Do let us know if you need any help or if you have any questions at all.

Posted 4 years ago

“Solid and easy to assemble.”

Helpful Report

Posted 4 years ago

Hi David, thanks very much for your review. We're really glad that you are happy with your desk and your chair. Please let us know if you have any questions or require any support with your items.

Posted 4 years ago

“Got next day delivery took a week for a the parts to actually come had to return one bit because it was so damaged got another still scratches and dents AND the material is very cheap I would recommend spending your money elsewhere”

Helpful Report

Posted 4 years ago

Hi Cameron, we're incredibly sorry that your order was delayed and parts were damaged. This is not our usual standard and we apologise for your experience. Unfortunately, some orders have been affected by courier delays due to depot closures and staff shortages as a result of the coronavirus pandemic, so we're very sorry that your order was one of those affected. We're also sorry that you were not happy with the quality of the material of your desk, we aim to provide high-quality, hardwearing furniture that is both FSC and ISO certified, so it is disappointing that you are not satisfied with the quality. If you would like to discuss the options available to you, please email our customer service team on help@bluespotfurniture.co.uk.

Posted 4 years ago

“No instruction manual to help me assemble my desk. I called them and they did email this over straight away. Next problem when putting the desk together plastic pieces where the screws grip were missing on one of the legs so it was impossible to put together. Called them 3 days ago they are posting the missing parts out 1st class but They have not arrived yet.”

Helpful Report

Posted 4 years ago

Hi, we're sorry that the instructions were not included in your delivery as we would expect and that your desk was missing parts. Any missing parts are posted out as quickly as possible, usually on the same day, so they should be with you soon. Unfortunately, due to coronavirus there have been some delays within the postal service, which will likely be further affected by this week's bank holiday. Please let us know if they have not arrived within the next 3 days by emailing our customer service team at help@bluespotfurniture.co.uk or by giving them a call on 0800 804 4760.

Posted 4 years ago

“Ordered this nearly two weeks ago. Got 2 emails to say it’s been processed after it’s delivery and can’t get a hold of them.”

Helpful Report

Posted 4 years ago

Hi Sean, it looks as though your order should have been with you on May 22nd, as it was dispatched from our warehouse on May 21st. We are really sorry that there was a delay with your order, as we usually expect standard deliveries to be delivered within 7 working days. Unfortunately, our couriers have been experiencing depot closures and staff shortages due to the coronavirus, which has affected some orders. If your order has not arrived with you yet, please either email our customer service team on help@bluespotfurniture.co.uk or give them a call on 0800 804 4760 and they will be happy to help you with your order. We apologise if you have not been able to get hold of us over the weekend, we now close early on Friday afternoons and were closed for the bank holiday. Hopefully we will be able to sort out your order for you quickly today.

Posted 4 years ago

“Ordered desk 2 days ago and requested next day delivery, however under current circumstances I gathered this may not happen. Delivery arrived today but desktop missing. I also noticed some of the packaging was damaged and sure enough there is chip on the back board which joins the metal frame together. Bluespot, not a good customer journey so far! I hope you can quickly resolve this”

Helpful Report

Posted 4 years ago

Hi Sajid, we're really sorry to see that your order arrived damaged, as this is not how we expect our products to arrive with our customers. We apologise that we have not met your expectations on this occasion and for any inconvenience this has caused you. Please email our customer service team at help@bluespotfurniture.co.uk with details and pictures of the damaged items and packaging and they will look to get everything resolved as quickly as possible. We're also sorry that you did not receive all of your order at the same time. Unfortunately, our courier is experiencing staff shortages and a number of depot closures, which is delaying some orders once they have left our warehouse. This is also causing some deliveries to get split, although we expect any missing parts to be delivered the next working day.

Posted 4 years ago

“the office table got delivered as planned i unpacked the boxes to find there was not any legs, i rang bluespot and was told sometimes this happens and they are possibly on another van!! the legs did arrive the next day simple to put together ( done in 10 mins.) the table is strong and sturdy and well up to the job. i would be thinking of changing carriers ?”

Helpful Report

Posted 4 years ago

Thank you for your review. We're really sorry that you didn't receive all of your order on the same day. Unfortunately, our courier has been experiencing some issues due to the coronavirus, which has led to some orders getting split up. We apologise that your order was affected and for any inconvenience this caused. It's good to hear that you are happy with your desk, we hope it meets your needs. Please let us know if we can be of any further assistance.

Posted 4 years ago

“Well firstly they are the kind of people you can call up and talk to about issues. There was an issue with my delivery (courier company's fault), which was quickly sorted out. I've now got a lovely desk that was easy to assemble. A happy customer that will buy again...”

Helpful Report

Posted 4 years ago

Hi Paul, thank you so much for your fantastic review. We're really sorry that you had an issue with your order but are glad that we were able to get everything sorted for you. It's great to hear that you were happy with our customer service and that your desk met your expectations. Please don't hesitate to get in touch if you need anything else.

Posted 4 years ago

“Great prices and super fast delivery”

Helpful Report

Posted 4 years ago

Thanks so much for your review, Ray. It's great that you were happy with your order and that we were able to get it to you so quickly. Please get in touch if you need any help with anything.

Posted 4 years ago

“Brilliant customer service and great product.”

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Posted 4 years ago

“Fantastic thank you.”

Helpful Report

Posted 4 years ago

Hi Marvin, thanks so much for your review. We're really glad you were happy with your order and the service you received. Please let us know if you need any help with anything.

Posted 4 years ago

“Easy to assemble and on time delivery”

Helpful Report

Posted 4 years ago

Hi Mark, thanks so much for your review. We're glad that your order arrived on time and that you found it nice and easy to put together. If you have any questions or issues, please get in touch.

Posted 4 years ago

“There's a damage to the RHS bottom corener/edge of the grey front panel and the top LHS screw hole is also damaged. There are some streaks on the white desk top. That's said, I can now get on with some work so I'm relieved.”

Helpful Report

Posted 4 years ago

Hi Syprian, We're really sorry to see that your order has arrived damaged. This isn't the condition we expect our items to arrive in so we're disappointed that this has happened. Please get in touch with our customer service team by giving them a call on 0800 804 4760. They will be happy to get this sorted out for you as quickly as we can. We are very sorry for any inconvenience this has caused.

Posted 4 years ago

Bluespot Furniture is rated 4.4 based on 937 reviews