“I have had product from you before as a friend was diagnosed with cancer. Now my mum has so was hoping to have got my product soon but I'm trying to find out hat has happened to it so at present I can rate anything as I really need the tincture but on last time the product is very good”
Dear Bev,
Thank you for sharing your experience and the trust you've placed in our products, especially during such challenging times for you and your family. It's truly heartening to hear that our products have been of help before, and we understand the urgency and importance of getting the tincture to you now for your mum.
I want to assure you that we are on top of this situation. As mentioned in our recent email exchange, we've encountered unexpected delays with our previous shipping provider, which affected the timely delivery of your order. To address this directly and ensure that you receive the product as soon as possible, we have reshipped your order via DHL Express at no additional cost to you. This step has been taken to minimize any further delay, and you should expect the delivery by tomorrow or Wednesday at the latest.
Please know, we are here for you and your family during this time, and we're doing everything in our power to make sure the tincture reaches you swiftly. Your need for our product is our utmost priority, and we appreciate your patience and understanding as we work to resolve this delivery issue.
Should you have any further questions or if there's anything more we can do to assist you during this time, please feel free to reach out. Your satisfaction and well-being remain our top concern.
All the best,
The BH Team
“The product never arrived even after contacting Blushwood, each time it was sent back to them by there shipping provider. Avoid purchasing products from this firm at all cost, you have been warned in advance , don’t make the mistake I did.”
Dear Jat,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you've experienced with your order not arriving. Once a product is in the carrier's hands, unfortunately, the delivery process is beyond our direct control, and we're truly sorry for the mishaps that occurred with your shipment.
We understand the frustration this situation has caused, and please know we are actively taking steps to address this issue by switching from DPD as our carrier to the UK, following the repeated challenges we've faced with them.
We have noted that your order was reshipped on February 19th, and it appears this attempt also faced issues and was returned. We're currently awaiting a response from DPD to understand what went wrong and to prevent such incidents in the future. Rest assured, I will be reaching out to you directly via email as we still have not received a response from DPD.
Your patience and understanding in this situation are greatly appreciated, and we're committed to ensuring you receive the quality service and products you expect from us.
All the best,
Sarah
Dear Alana,
We're absolutely delighted to hear about your positive experience with our service and products! Your satisfaction is our highest priority, and it brings us immense joy to know that we've been able to meet your expectations both in terms of the quality of our products and the promptness of our service.
Thank you so much for taking the time to share your wonderful feedback. It truly means a lot to us. We're here to support you and provide the best possible experience with our products. If there's anything more we can do for you or any further information you need about our products, please don't hesitate to reach out.
Your kind words are greatly appreciated, and we look forward to continuing to serve you with the same level of care and dedication.
All the best,
Johan & Sarah
