B&M Flowers Reviews

4.8 Rating 10,361 Reviews

96 %

of reviewers recommend B&M Flowers

4.8

Based on 10,361 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult

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enquiries@bmflowers.co.uk

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B&M Flowers 5 star review on 17th April 2025

597

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am requesting if the recipient can be called during the delivery time as she can plan to receive it please”

Helpful Report

Posted 8 months ago

Thank you so much for your generous 4-star rating of B&M Flowers! We appreciate the time you took to share your positive experience with us. Unfortunately, we are unable to pass on specific delivery instructions. I do apologise.

Posted 8 months ago

“Have used by& m flowers several times and always received good feedback and recommended to others .”

Helpful Report

Posted 8 months ago

Dear Daphne, thank you so much for your wonderful 4-star rating of B&M Flowers! We truly appreciate your support and are thrilled to hear that you have been satisfied with our service. We also wanted to extend our gratitude for recommending us to others based on the good feedback you have received. It means a lot to us. Best regards, The B&M Flowers Team

Posted 8 months ago

“Beautiful as always thank you”

Helpful Report

Posted 8 months ago

Dear Miss Conway, Thank you so much for your delightful 4-star rating of B&M Flowers! We are truly grateful for your continuous support and loyalty. Once again, we express our heartfelt gratitude for your kind words and for being such a loyal customer. It is a pleasure serving you, and we look forward to offering you more stunning floral creations in the future. Warm regards, B&M Flowers

Posted 8 months ago

“Used before and will defo use again good service and great flowers”

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Posted 8 months ago

Dear Neal, thank you so much for taking the time to rate B&M Flowers with four stars! We truly appreciate your kind words and are thrilled to hear that you had a positive experience with our service. It means a lot to us that you have used our services before and that you plan on using them again in the future. We are delighted that you found our service to be satisfactory and our flowers to be great. Thank you once again for your support and for choosing B&M Flowers. We look forward to serving you again in the future! Best regards, Rosie

Posted 8 months ago

“Beautiful my friend needed cheering up as she had lost a beloved childhood friend. Thank you for the amazing care and attention you took 😊”

Helpful Report

Posted 8 months ago

Dear Miss Conway, thank you so much for your wonderful 4-star rating of B&M Flowers! We truly appreciate your feedback and support as a loyal customer. Once again, thank you for your continuous support and for choosing B&M Flowers. We look forward to serving you in the future with the same level of dedication and care. Warmest regards, Katie

Posted 8 months ago

“Chatbot keeps getting in the way!!!”

Helpful Report

Posted 9 months ago

Thank you so much for taking the time to rate B&M Flowers with 4 stars! We greatly appreciate your feedback and are thrilled to hear that you had a positive experience with us. Once again, thank you for your support and for choosing B&M Flowers. Best regards, The B&M Flowers Team

Posted 9 months ago

“Free delivery tbh”

Helpful Report

Posted 9 months ago

Thank you so much for taking the time to rate B&M Flowers with 4 stars! We truly appreciate your feedback and support. At B&M Flowers, we strive to provide our customers with the best quality and service possible, all while delivering beautiful floral arrangements that exceed expectations. We are thrilled to hear that you had a positive experience with us. Once again, thank you for choosing B&M Flowers and for your kind rating. We look forward to serving you again in the future! Warmest regards, The B&M Flowers Team

Posted 9 months ago

“Flowers great,but feel post office for your delvs not very flexible.”

Helpful Report

Posted 9 months ago

Thank you for taking the time to give us a 4-star rating for B&M Flowers! We truly appreciate your support and we're glad to hear that you found our flowers great. We always strive to provide the best quality products to our customers. Additionally, we understand your concern about the flexibility of the post office for deliveries. We will definitely take this into consideration and explore alternative options to ensure a smoother delivery experience. Thank you once again for your feedback and we hope to serve you even better in the future.

Posted 9 months ago

“Prompt delivery, flowers beautifully packaged and included a care leaflet and a packet of flower food. Lilies are fabulous, roses are gorgeous color but look to be going over quickly, which is a shame as only had them 3 days. Still think I would order from B&M Flowers again though as overall am pleased with them.”

Helpful Report

Posted 9 months ago

Dear Carole, thank you so much for your thoughtful 4-star rating of B&M Flowers! We greatly appreciate your feedback and are delighted to hear that you had a positive experience with us. We're thrilled to know that our prompt delivery and beautifully packaged flowers, along with the care leaflet and flower food, met your expectations. It's also wonderful to hear that the lilies are fabulous and that you found the roses to be of gorgeous colour. We apologise for any inconvenience caused by the roses going over quickly after just 3 days. We understand your disappointment and assure you that we always strive to provide the freshest and longest-lasting flowers. Nonetheless, we're grateful for your understanding and still pleased that you would consider ordering from us again. Your support means a lot to us, and we look forward to serving you with even better experiences in the future. Thank you once again for choosing B&M Flowers! Warm regards, Rosie

Posted 9 months ago

“A good selection and reasonable price. Easy to use orderiing system”

Helpful Report

Posted 9 months ago

Dear Mrs Beer, Thank you so much for taking the time to rate B&M Flowers with a fantastic 4-star rating. We are thrilled to hear that you had a positive experience with our services. We greatly appreciate your kind words regarding our good selection and reasonable prices. At B&M Flowers, we pride ourselves on offering a wide range of beautiful flowers at accessible prices, so it's wonderful to hear that you found our selection to your liking. Moreover, we also want to express our gratitude for mentioning our easy-to-use ordering system. We've put a lot of effort into ensuring that our online platform is user-friendly and convenient for our customers, so it's rewarding to know that it has served its purpose well for you. Once again, thank you for your glowing review. We genuinely value your feedback, and we hope to have the opportunity to serve you again in the future. Kind regards, B&M Flowers

Posted 9 months ago

“Ordered flowers, they arrived promptly on the requested day. Slight quality issue in the fact they were smaller than expected considering I'd paid extra for large. Contacted customer service and Thomas was helpful in offering just compensation.”

Helpful Report

Posted 9 months ago

Thank you so much for taking the time to share your thoughts on your recent experience with B&M Flowers. We truly appreciate your 4-star rating and are glad to hear that your flowers arrived promptly on the requested day. We would like to apologise for any inconvenience caused by the size discrepancy. We strive to provide our customers with the highest quality products and we understand your disappointment. We're happy to hear that Thomas from our customer service team was able to assist you and offer suitable compensation. Your feedback is extremely valuable to us as we continually work to improve our services. We hope to have the opportunity to serve you again in the future and provide you with a flawless experience. Best regards, B&M Flowers Team

Posted 9 months ago

“Ok bunch a bit on the small size to be honest but a lot of follage”

Helpful Report

Posted 9 months ago

Dear Mr Brewster, Thank you for taking the time to rate B&M Flowers with 4 stars. We truly appreciate your feedback and are delighted to hear that you were generally satisfied with your experience. We understand your comment about the size of the bunch, and we apologize if it didn't meet your expectations. We always strive to provide the highest quality floral arrangements, and we appreciate your feedback regarding the foliage. Your valuable input will certainly help us improve and enhance our offerings. Once again, we genuinely appreciate your support and thank you for choosing B&M Flowers. We hope to have the opportunity to serve you even better in the future. Warm regards, Tom

Posted 9 months ago

“The person who received the flowers said they were lovely”

Helpful Report

Posted 9 months ago

Dear Ms Robinson, Thank you so much for your wonderful 4-star rating of B&M Flowers! We truly appreciate your continued support and loyalty to our business. Your feedback is invaluable to us and helps us strive for excellence in delivering beautiful flower arrangements. Additionally, we are delighted to hear that the person who received the flowers found them to be lovely. Our team always puts in their best efforts to create stunning bouquets that will bring joy and happiness to their recipients. Once again, thank you for being such a loyal customer. We are grateful for your trust in our services and look forward to serving you again in the future. Warm regards, Rosie

Posted 9 months ago

“Reasonable priced flowers with free postage Would use again”

Helpful Report

Posted 10 months ago

Thank you so much for your generous 4-star rating of B&M Flowers! We truly appreciate your feedback and are thrilled to hear that you found our flowers reasonably priced and appreciated the added benefit of free postage. We're delighted to know that you would use our service again. Your support means a lot to us, and we look forward to serving you in the future.

Posted 9 months ago

“The person that received the flowers were pleased with them”

Helpful Report

Posted 10 months ago

Dear Karen,Thank you so much for giving us a 4-star rating for your experience at B&M Flowers. We greatly appreciate your feedback and are thrilled to hear that you were pleased with our service. Furthermore, we are delighted to know that the person who received the flowers was also pleased with them. Ensuring customer satisfaction is one of our top priorities, and it is heartwarming to know that we were able to bring joy to both you and the recipient. Your support means the world to us, and we look forward to serving you again in the future. Best regards, B&M Flowers Team

Posted 9 months ago

“The person receiving the flowers said that they were lovely”

Helpful Report

Posted 10 months ago

Dear Ms Robinson, Thank you so much for your wonderful 4-star rating and for choosing B&M Flowers! We genuinely appreciate your support and are thrilled to know that the person receiving the flowers found them lovely. It's always our aim to provide beautiful and high-quality floral arrangements that bring joy to the recipient. If you have any further feedback or inquiries, please don't hesitate to reach out. Thank you again for choosing B&M Flowers and for being such a valued customer. Warm regards, Katie

Posted 10 months ago

“I did not get to see the flowers, but they arrived on time.”

Helpful Report

Posted 10 months ago

Thank you so much for taking the time to leave us a 4-star rating! We truly appreciate your feedback and support. We are glad to hear that your flowers arrived on time, even though you didn't get a chance to see them personally. At B&M Flowers, we strive to ensure timely and reliable delivery, so it's wonderful to know that we met your expectations in this regard. Please do not hesitate to reach out if you have any further questions or if there is anything else we can assist you with. We value your patronage and hope to serve you again in the future. Thank you once again for choosing B&M Flowers! Warm regards, Rosie

Posted 10 months ago

“I bought some flowers for my partner. They arrived on time. They were quite limp when opened but they perked up in fresh water. The peonies thrived & are still good however the other flowers were dead in 2 days.”

Helpful Report

Posted 10 months ago

Thank you so much for your 4-star rating and for taking the time to share your experience with B&M Flowers! We're delighted to hear that your flowers arrived on time and that the peonies in particular thrived and are still going strong. We apologize for any disappointment caused by the other flowers that didn't last as long. We appreciate your feedback and will make sure to take it into consideration in order to improve our service. Thank you for choosing B&M Flowers, and we hope to have the opportunity to serve you again in the future.

Posted 10 months ago

“Flowers and chocs arrived on time and ok”

Helpful Report

Posted 10 months ago

Thank you so much for taking the time to rate B&M Flowers with 4 stars! We truly appreciate your feedback and are thrilled to hear that your flowers and chocolates arrived on time and in good condition. It's our top priority to ensure that our customers receive their orders promptly and in perfect shape. We hope to serve you again soon!

Posted 10 months ago

“Very easy to use”

Helpful Report

Posted 10 months ago

Thank you so much for your generous 4-star rating of B&M Flowers! We truly appreciate your feedback and the time you took to share your experience with us. We are thrilled to hear that you found our service very easy to use. At B&M Flowers, we strive to create a seamless and hassle-free experience for our customers, and it's wonderful to know that we have met your expectations in terms of usability. Your kind words motivate us to continue providing exceptional service and delivering beautiful flowers that brighten up people's lives. If there is anything else we can assist you with or if you have any further suggestions, please do not hesitate to reach out. Thank you again for choosing B&M Flowers, and we look forward to serving you in the future. Best regards, Katie

Posted 10 months ago

B&M Flowers is rated 4.8 based on 10,361 reviews