B&M Flowers Reviews

Name: B&M Flowers
Rating: 4.79

4.8 Rating 10,361 Reviews

96 %

of reviewers recommend B&M Flowers

4.8

Based on 10,361 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult

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Email:

enquiries@bmflowers.co.uk

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B&M Flowers 5 star review on 17th April 2025

597

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Could not give nil stars. Ordered flowers 4 days before sisters birthday but no show and told initially no evidence of order and then silence. So really can't comment on the flowers. No address to write to on website. Could not find a phone number so if there is one I would just say it is certainly not obvious.”

Helpful Report

Posted 4 years ago

“Disgusting level of service. Arranged to have flowers delivered to North London, under Royal Mail track and trace and found out my flowers have been delivered to somewhere in Leicester! No response from customer service”

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Posted 4 years ago

“Shocking don't waste your money”

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Posted 4 years ago

“Ordered flowers at 7am Friday morning for next day delivery. No dispatch email received and no flowers delivered. First time using B&M flowers and I’m very disappointed.”

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Posted 4 years ago

“The receiver said the flowers were all withered !”

Helpful Report

Posted 4 years ago

“Flowers arrived 2 days late despite ordering 5 days before we needed them. Customer Services weren't interested. Will not be using them again”

Helpful Report

Posted 4 years ago

“Very disappointed in both the flowers and the customer service of this company. Ordered Roses & Lillies as a Mothers Day present arrived on time but died off and shriveled up without even opening. I did contact customer services to complain two days after Mothers Day with no response.”

Helpful Report

Posted 4 years ago

“It took me 90mins to order these flowers. I hope the flowers are better than the order process”

Helpful Report

Posted 4 years ago

“They did not arrive”

Helpful Report

Posted 4 years ago

“Ordered last Wednesday 10th March to be delivered today 17th March for my mums 70th Birthday. No delivery. I’ve sent emails to BM Flowers only to be told. We will get back to you. Absolutely annoyed and mad. For this to happen is ridiculous, I ordered in plenty of time. Shocking. It’s now 19.04pm no flowers no email.”

Helpful Report

Posted 4 years ago

“I never received a tracking number. My flowers were delivered without my note so the person who received these didn’t know they were from me. These were sympathy flowers so I’m not happy.”

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Posted 4 years ago

“Flowers nothing like the picture!!”

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Posted 4 years ago

“Paid for next day delivery should have arrived on Monday and they was dead I'm absolutely disgusted. I'm making complaint”

Helpful Report

Posted 4 years ago

“Order didn't arrive for Mother's Day. Received a brush-off email in response to my concerns, just telling me I'll get an email once the item has dispatched! If 'Ryan' had bothered to take a few extra seconds to check the tracking number he provided, he would have seen Royal Mail were still awaiting the receipt of the bouquet and chocolates! Two days later they are now no longer responding. 5 emails sent, only one response received. This isn't a failure due to COVID-19, it's a service quality failure. Poor, poor, poor. I would NEVER recommend this company to anyone!”

Helpful Report

Posted 4 years ago

“Absolutely awful ony 6 flowers arrived with some dead gypsifila 2 flowers were broke. I was disgusted. This would not allow me to show photos of how bad they are. Cost me over £13 could have bought 4 bunches from aldi that would have been far better”

Helpful Report

Posted 4 years ago

“Ordered flowers for 15th March, not received, when queried i just keep getting auto response out for delivery on 15th March its now the 16th! Won't use again. Will someone please respond to my actual emails . D”

Helpful Report

Posted 4 years ago

“We ordered a large bunch of Alstomeria for my husbands 98 year old Mum for Mothers day at a cost of £21.99. Although delivered on the day expected, what was received and their condition was a shock and completely unacceptable; 6 carnations and a sprig of gypsophilia. Under no circumstances could you honestly say that they were an acceptable substitute for what we ordered. The image on your web site was of a medium bouquet, so we think its reasonable to anticipate that as we’d ordered a large bunch of Alstromeria and paid accordingly -what Mum would have received would have been considerably more in number than those she actually received- and of better value for money. I do have the image of the flowers but cannot attach them or insert in this message and am happy to send via email. We will not use this service again and do not recommend that any else does.”

Helpful Report

Posted 4 years ago

“For the money I was a little disappointed and I didn’t like the butterfly. Mum liked them that’s the main thing.”

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Posted 4 years ago

“Delivery was supposed to be today... but never turned up I have emailed and had no response!!”

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Posted 4 years ago

“ordered and paid for flowers and chocolates 10 days in advance, nothing received no email with reason no answer to my email absolute scam!”

Helpful Report

Posted 4 years ago

B&M Flowers is rated 4.8 based on 10,361 reviews