B&M Flowers Reviews

Name: B&M Flowers
Rating: 4.79

4.8 Rating 10,361 Reviews

96 %

of reviewers recommend B&M Flowers

4.8

Based on 10,361 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult

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enquiries@bmflowers.co.uk

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B&M Flowers 5 star review on 17th April 2025

597

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not worth the money, very small bunch for £25. Arrived 3 days late (I paid £2.95 for next day delivery) but this was down to Royal Mail. B & M customer services were very unhelpful. I do not recommend using this company!”

Helpful Report

Posted 2 years ago

“my flowers were not delivered i will not use you again”

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Posted 2 years ago

“Couldn’t believe this small the flowers were I was so embarrassed that turned up to my mums door and ordered my friend one different flowers and her looked more full I feel I’ve been done over with my money!”

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Posted 2 years ago

“Bouquet received wasn't as advertised online, contacted customer service to be told that they were fine & matched the advertisement online.”

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Posted 2 years ago

“I ordered flowers to be delivered going by the online photos, utterly disappointed, please see photos attached.”

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Posted 2 years ago

“The flower were all dead still waiting for them to sort it”

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Posted 2 years ago

“Delivery 8 days late. No replies to numerous emails asking about Delivery. Flowers arrived in poor condition Offered a £10 voucher but would have to spend a minimum of £20 plus Flowers bought on behalf of grandchildren for their parents anniversary so alot of extremely disappointed people Request to send replacement or refund refused Family unable to get any benefit from receiving a bunch of flowers in poor condition due to holidays Apparently this is my fault for getting in touch so late!! No mention of apologies and lack of response to emails!”

Helpful Report

Posted 2 years ago

“Absolutely terrible! I can’t believe the flowers were honestly laughable it genuinely looked like the delivery driver picked them outside! There was about 6 flowers! 2 which were broken it was honestly shocking, we had to laugh how terrible they was, just so we wouldn’t cry. I would never order from yourselves again.”

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Posted 2 years ago

“Awful! I ordered flower to be delivered next day which didn’t arrive! I emailed to ask where they were with no reply so I am not £30 out of pocket! Not recommended”

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Posted 2 years ago

“So upset and beyond disappointed ☹️ Badly let down by a company I sincerely thought I could trust😔”

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Posted 2 years ago

“I ordered a large medley of roses for my sister as a surprise and feel very let down with the amount of flowers let alone roses in the medley of roses ! I did send a complaint but sadly I have not had a reply. Not feeling very valued and so will not use again, such a shame”

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Posted 3 years ago

“Easy to use.”

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Posted 3 years ago

“Ordered the flowers a week before mothers day, still haven't shown up. £15 credit note only not a full refund. I wont be using again.”

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Posted 3 years ago

“I am totally disgusted and very disappointed at the flowers i ordered .half of them were dead upon arrival and these were dor my mother for mothers day 💔 shocking and very disappointing to say the least. Do not order of this website.”

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Posted 3 years ago

“Flowers were dead and brown , waste of money and disappointed, had to go out and buy more.”

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Posted 3 years ago

“I have used this flower service on more than 10 occasions so decided they would be ideal for a Mothers Day gift. They arrived at the allotted time but unfortunately they were dead, broken and looked like they had been boxed and packed on the day I ordered them 6 days prior to my requested delivery date.”

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Posted 3 years ago

“Bouquet nothing like the picture.”

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Posted 3 years ago

“Paid 32.99 for what I thought was going to be a good size I paid an extra 10 quid for the larger bunch. There was more foliage than flowers, wished I had gone to a supermarket, and got bigger and better for cheaper”

Helpful Report

Posted 3 years ago

“I ordered a bunch of flowers that were supposed to come with a Teddy and chocolates and I also added on a birthday cake for someone and they only received the flowers , iv been emailing them and there communication its rubbish , iv never had a problem in the past but I will not be using them again , they said they will offer partial refund but im still waiting the flowers were delivered on the 31st December and I'm still waiting for a solution.”

Helpful Report

Posted 3 years ago

“Specified mum's birthday as the delivery date and the flowers arrived late. Paid for a large bunch plus a birthday cake and she received a sad arrangement of a couple of carnations with some Christmas cake. Absolutely gutted and will never use B&M flowers again. Would love to upload a photo but the option is unavailable.”

Helpful Report

Posted 3 years ago

B&M Flowers is rated 4.8 based on 10,361 reviews