B&M Stores Reviews

Name: B&M Stores
Rating: 2.71

2.7 Rating 329 Reviews

41 %

of reviewers recommend B&M Stores

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2.7

Based on 329 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

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B&M Stores 1 star review on 12th February 2023

Daniel Ulise Draghici

B&M Stores 1 star review on 10th December 2022

Adam

B&M Stores 1 star review on 30th November 2022

Christina

B&M Stores 1 star review on 22nd November 2022

Irena

Anonymous

Anonymous // 01/01/2019

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“I went to collect an item straight from work got there 10 mins before the shop closed but a few of the shop assistants at Stechford were rude ushering me to hurry and made me feel uncomfortable, i ended up spending £72 because i had something reserved when i called previously and I was told they couldn't hold it another day. I probably wouldn't have spent so much if i knew that their customer service would be so poor.”

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Posted 3 years ago

“I bought some garden furniture from the new store in Blackwood Gwent but I was unable to lift it. Matt an assistant came to my rescue and was extremely polite and helpful and took my purchase to the checkout and then my car for me.”

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Posted 3 years ago

“Looking for liquorice flyers pencil sticks 75g with coloured sherbet filling, had them in dewsbury store been 3 time's still not restocked. Travelled to batley, Ossett and Wakefield none to be found. How can this be. Phoned customer services said nearest store with stock was Barnsley. Just not good enough. There so moorish and such good value. Please please please make sure your stores have plenty of stock”

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Posted 3 years ago

“Re: CarPlan Ultra Shampoo 5L with FREE Sponge. Product number: 363323. I have posted a review about this product before, I got a reply from B & M but no one has ever got back to me about NOT being able to find this in ANY branches, I've visited quite a few including Romford, Dagenham, Chadwell Heath, Braintree, Basildon & others, I don't know but I am convinced this ISN'T on sale at ANY branches & it's just to get customers into the shop, if this isn't correct then tell me which branches do sell it at the price advertised & have it in stock, if no reply I will get Trading Standards to look into this.”

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Posted 3 years ago

“Janet on checkouts at Chester greyhound store was really helpful today (20/3/21). Went out of her way to help us”

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Posted 3 years ago

“0 stars! I’m absolutely disgusted! This is the first time I have felt at risk since the Covid outbreak, if your going to get it you will defo will be sure to get it from B&M Rom Valley, Romford. No limit of people in the store, no social distancing whatsoever. Staff even encouraging people to stand next to each other by calling the next person Over before serving the current customer! Masks not even worn correctly. Either they are stupid or Maybe the B&M store is immune who knows! All I can say is Never ever again!”

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Posted 3 years ago

“Great store fabulous range of 🪴🌿 at very competitive prices”

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Posted 3 years ago

“Happened to go b and m bangor today. Decent store but omg the staff. Three male members of staff completely blocking an aisle masks only over mouths ? Whats the point. The tannoy telling customers to socially distance while these same staff are just pushing past customers with no excuse me. Im sorry but massive amounts of training needed in this store not only covid related but also customer service related. All over the store there was empty cardboard trays on the floor that staff have dropped while stocking up and just left it there too. Get a grip b and m.”

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Posted 3 years ago

“Made three trips to the B&M in burnage to buy a NOW stick and according to the website they good availability but when I got to to the store I told we don't have any on top of the staff member couldn't get away fast enough just in case I asked her another question. YOU PEOPLE NEED TO KEEP YOUR WEBSITE UPDATED REGULARLY SO YOUR CUSTOMERS DON'T HAVE TO UNNECESSARY TRIPS.”

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Posted 3 years ago

“Visited the Reedswood store and although this is a large store with plenty of choice and quite a few tills open, the one thing we weren't impressed with was there were no paper towels to use with the sanitiser on entry to the store. Surely the management should ensure that someone replenishes these throughout the day in these challenging times.”

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Posted 3 years ago

“I have had several bad moments at bnm store heybarnes especially with the lazy management I came into the store yesterday and the manager was on his phone I asked him for directions and was blanked by him this has happened on a numerous of occasions the staff are fantastic and can’t do enough for you,but I feel they are pressured a lot of the time”

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Posted 3 years ago

“Awful customer service”

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Posted 3 years ago

“Unreliable delivery,10 days after anniversary date, now after 2 days they are dying,from BnM”

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Posted 3 years ago

“I am sick & tired of seeing 'deals'on the B & M web site only for the Rom Valley Way branch in Romford (RM1), Essex NEVER to have ANY of the items!!! 😠 The 1st time I wanted the car shampoo deal which was £5, the one with a sponge, (wasn't bothered about the sponge) but NO, sure enough they didn't have it, I visited again today to get TEN (10) bottle of VK alcohol drink (70 ml, Blue & pink flavour) but NO!!! AGAIN they didn't have them, I checked again for the Car Shampoo but, you guessed it...NOPE, I doubt they have never had it in, an item was on the shelves with a label stating 'not yet priced', why put the item out on the shelf then? The Porraige pots I also went in for were NOT priced, I walked to the front (AGAIN) to find out how much they are (39p each), when I went to pay for my shopping I double checked the price of them (even though it was the same person), I was then told they were ALSO THREE for £1, (didn't mention that the 1st time of asking!!!) so I went back to get some more (something I don't like doing as it holds people up), FIVE tiles but ONLY TWO open, the queue was VERY long. Is it JUST that branche? Even some staff told me that you can't always take the information about stock availability as correct!! It's got to the point I am not sure wether to bother visiting ever again. 😡.”

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Posted 3 years ago

“Awful store, overcrowded with little social distancing to the point that I walked out. Not missing much as the standard of much of the Chinese sourced goods is dire, Whats happened to quality over price? Could do far far better Not even worth one star”

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Posted 3 years ago

“Good place to work, meet lots of new good people.”

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Posted 3 years ago

“Absolutely disgusted, no distancing in place. Staff not wearing masks, no hand sanitiser, what the hell is going on. More staff on the shop floor than on the checkouts. Manager in Blaydon should be sacked !! He obviously has no control over his staff. Used to be a brilliant store but I definitely won't be going back”

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Posted 3 years ago

“No problem with the staff or thr stire itself, but they sell puppy training pads in packs of 30 and 100, they don't give the store much of a reputation for selling quality goods. They wee litually soaks through them and works its way under the polythene backing leaving a large square patch of wee and sticks to the flooring. Ive even tried doubling a pair but still soaks throgh ... very disappointing product.”

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Posted 3 years ago

“A gentleman called Adam Khan has an excellent customer service, he has been very helpful he went an extra mile to help me Top man in my book. I only shop in that particular store for that gentleman and his excellent customer service will definitely recommend to friends and family. Keep up the good work👍”

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Posted 4 years ago

“A terrible company know for its mistreatment of staff, a perfect example of corporate greed that deserves to be boycotted.”

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Posted 4 years ago

B&M Stores is rated 2.7 based on 329 reviews