B&M Stores Reviews

Name: B&M Stores
Rating: 2.65

2.7 Rating 340 Reviews

40 %

of reviewers recommend B&M Stores

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2.7

Based on 340 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

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B&M Stores 1 star review on 12th February 2023

Daniel Ulise Draghici

B&M Stores 1 star review on 10th December 2022

Adam

B&M Stores 1 star review on 30th November 2022

Christina

B&M Stores 1 star review on 22nd November 2022

Irena

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolute rubbish! Bentley Bridge. I worked hard for 9years 2 months and was sacked for lies good on me even with no evidence of aggression on camera and conflicting statements not going word for word as any decent frame job is done these so called bits of evidence looked over by C.A.V called fishy and blatant slander and liable they up held the decision in an appeal hope they all never darken my path again seriously ruined my life because of these people I may end up homeless!”

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Posted 5 years ago

“It was my son 1 birthday I got him two toys got home and they didn't work I change the batteries and still not working I will never buy toys again from B&M I am so mad shouldn't have faulty toys on their shelves”

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Posted 5 years ago

“I visited the Trent Vale , stoke on trent today, when i went to the till the cashier did not even say hello, then basically threw my goods at me, never offered me a bag, i paid without a thank you, but the girl inquestion was quite happy to speak to other staff nicely and even scracked a smile for them, i thought she was very rude and i wont be visiting this store again”

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Posted 5 years ago

“I regularly visit the Longton store. But I won't anymore. I am appalled by the attitude of Katie on the tills. She was rude a time before but I thought maybe she is having an off day. She was rude AGAIN! I am a manager for a supermarket that shall remain nameless, if Katie was my memeber of staff I would fire her on the spot.”

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Posted 5 years ago

“Would have given 0 stars. Went to Norwich B&M today with my 50 year old dad and he wanted a little set with a bottle of wine in it. We got to the check out and even though dad put the things through and I stood with him I got asked for ID. I'm 30 years old, but had left my ID at home. The woman behind the counter refussed to sell him the drink set and said if he come back alone she still wouldn't. It was shameful and embarrassing the way she spoke to us. I mean if I'd been a kid and dad had brought a drink set for himself they wouldn't have stopped him. I felt very anxous with people looking at me as if I had done something wrong when I had not, it made me feel Ill after leaving the shop and my dad didn't get his drink set. I will not be going there again if that is they way they treat people. He even showed them his ID. I've never had this happen just for being with him at the time. Disgusting.”

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Posted 5 years ago

“Work here or come to shop as a customer, managers will create scenarios regardless on paperwork, create dodgy contracts and make you do Jobs your not supposed to do by breaching contracts - my contract was customer service assistant, I was offered to work in warehouse August 2018, Jeremy area manager, would know this when he worked with M.N - K.N manager came in and moved me from warehouse, and started getting rid of people by bullying them. They had actors people who accuse me, as witnesses and created witness statements enough to get rid of me, they breach to many contracts, and to my guess, and they have just let an innocent person go like me and sacking me over an allegation which didn't happen. The chairman who done my appeal hearing, wrote some words done, couldn't uphold the points by creating fictional lies to defend themselves. They do nothing to find the route cause for bullying and victimisation in the work place, and they are breaking the laws within human rights. They blackmail. B&M Ortongate should be ashamed.”

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Posted 5 years ago

“Customer service let's the company down always found shop staff to be excellent and a credit to the company but because of the way customer services in speke Liverpool have dealt with my complaint I will never step foot in B&M again”

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Posted 5 years ago

“Sold out of date product but when contacted customer services on numerous occasions with confirmation of receipt- I received no reply. Appalling customer service! So if anything goes wrong in store and like me it is a long round trip to go back, don’t rely on customer service to help you! I now have a local store but based on the terrible experience I have received I avoid going there at all costs.”

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Posted 5 years ago

“New Whitby store has netting on its roof. So far 7 Seagulls have been tangled with two deaths and fire engine and RSPCA rescue but refuse to take netting down.”

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Posted 5 years ago

“I purchased some garden lights cost about 20 quid for two lots 4 lights don’t work really annoyed 😠”

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Posted 5 years ago

“Went to the newish one din staffor d town centre what a disgrace spit liquid onfloor it was dirty totally a mess none of the staff seem to care”

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Posted 6 years ago

“One till open and a big que I spend on average about £50 a week at the runcorn store I wont be going again due to waiting to be served its stupid having all those tills and no one on them a lot of people I know have also stopped going there for the same reason I have once again left my full trolly in the store and gone elsewhere come on b &m pull your finger out and employ more people so we dont have to que up or sack the manager he isnt doing his job properly 😵”

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Posted 6 years ago

“We purchased a garden patio set for £200 and the table "exploded" luckily no one was near it, but B&M say they will NOT do anything about it”

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Posted 6 years ago

“This is not the first time we get an email with really good offers like a black & decker cordless vacuum for £49.99 and an air fryer for 24.99 so we go to 3 of our most local stores which aren't that close to where we live only to be told no we have none and when they checked there system they were not even being allocated any, are these emails advertising all these goodie a ploy to get you into the shops in the hope you will buy something else for more money. We are disgusted with B&M once again. Come on B&M get your act together or stop sending emails like that.”

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Posted 6 years ago

“Really rude staff, when I phoned head office customer services they said head office would ring me never heard nothing , discussed in the store, riverside store northampton”

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Posted 6 years ago

“I bought a "Warmlite" halogen heater on 30/01/18 from the Portlethen store. The girl at the till could not match the barcode, so a supervisor was called. They could not match it either. Eventually, I was told that they could put it through at £19.99, as a Beldray heater, which would have been the same price. I was told that there would not be a problem if I had to bring it back. It was not working within 3 weeks, and on trying to get a refund on 19/02/18, and with the receipt, I was told by the floor manager, that I could not have bought it at that store, and I was refused a refund or a replacement. I was effectively told that I must not be telling the truth. This is disgraceful! I have complained, and will be raising this with Trading Standards. On principal, I may yet take legal action, purely on principal, depending on the outcome, and if I get an apology.”

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Posted 7 years ago

“Visited the new store in Wadebridge, Cornwall, twice since it opened and both times have experienced bad customer service. The first time from asking a question to a young girl on the shop floor, who just shrugged her shoulders and said "I don't know" to the cashiers talking amongst themselves along with (I presume) the Manageress, talking about why they were still having to work at 7.00 p.m. at night and moaning about previous customers and other members of staff. The second visit, polite young guy on the shop floor who asked me very politely to move so he could come through with the trolley and thanked me for moving !! However, once again a different cashier, ignorant, rude served me, shoved receipt in my hand and just started talking to another member of staff. No interaction, i.e. started scanning my shopping whilst I was unloading my trolley with not asking if I needed a hand or a bag.”

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Posted 7 years ago

“Maggots on the products. Flies on the shelves. Staff rude, making sexual noises in the isles... disgusting! Manager dressed like a T A R T - I had my son with me and her boobs were flying out!. Horrible experience, never ever again!”

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Posted 7 years ago

“Advertise Dulux Smooth Weathershield Masonry Paint online at a good price. You cannot check stock beforehand either online or by telephoning. I wasted half a gallon of petrol tonight going to the Southampton store and there wasn't a tin of anything in the Dulux brand on the shelves. My one and only visit to this store. Why advertise online what isn't for sale ?.”

Helpful Report

Posted 7 years ago

B&M Stores is rated 2.7 based on 340 reviews