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Im sorry but massive amounts of training needed in this store not only covid related but also customer service related.
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posted 3 years ago
- Disgruntled.
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A gentleman called Adam Khan has an excellent customer service, he has been very helpful he went an extra mile to help me Top man in my book. I only shop in that particular store for that gentleman and his excellent customer service will definitely recommend to friends and family. Keep up the good workπ
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posted 4 years ago
- Claire Thomas
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I contacted B&M Customer Service because the pattern on one of three roller blinds I purchased was slightly skewed. I half expected to be told I was being too fussy for a cheap product but after sending photos I received vouchers to replace the blind. Very efficient and prompt customer care and the blinds now look fabulous and far more expensive than they were.
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posted 4 years ago
- Janet W
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I was amazed at the service.
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posted 4 years ago
- Mrs Hodge
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Bought an Oak Unit today from Huddersfield Leeds Road store. The staff were extremely helpful ! Special thanks to Tatiana who went above and beyond helping us get it into the car!
Excellent service π
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posted 4 years ago
- Jayne
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Just returned from Ellesmere Port store brilliant customer service. l think the guys name was Steve sorry l did ask but forgotten ( had tattoos on both arms) so polite friendly and efficient,he lifted 5 bag of soil & 3 bag of gravel & a big pot on trolley then pushed to tills and waited Until Iβd payed, then loaded it all into my car and took my trolly back. Thank you
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posted 4 years ago
- Tracy
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Gold star for Nadia in the Ferryhill branch. Excellent customer service when returning an item. Very helpful and accommodating, can`t praise her enough.
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posted 4 years ago
- Mrs Shaw
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Excellent customer service today from Toby, Garden Manager of West Drayton Store. He was knowledge, charming and helpful. Later seen him loading a lady's car with heavy gardening materials. An asset to the company.
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posted 5 years ago
- Teresa Morrish-Griffin
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Both managers at the Pontypridd and Aberdare stores couldn't do enough for us. Lots of phone calls berween them and our chairs were waiting for us. A big thank you to the blond haired assistant who went out of her way to help us too. Lovely to see good customer service. A big thumbs up to the 3 of you.
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posted 5 years ago
- J
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Very difficult trying to purchase furniture at B and M stores. Tries a couple of local stores, but furniture out of stock. Staff in each store, including Managers, unable to advise of any delivery dates. Poor customer service I feel.
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posted 6 years ago
- Anonymous