B&M Stores Reviews

Name: B&M Stores
Rating: 2.65

2.7 Rating 340 Reviews

40 %

of reviewers recommend B&M Stores

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2.7

Based on 340 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

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B&M Stores 1 star review on 12th February 2023

Daniel Ulise Draghici

B&M Stores 1 star review on 10th December 2022

Adam

B&M Stores 1 star review on 30th November 2022

Christina

B&M Stores 1 star review on 22nd November 2022

Irena

Anonymous

Anonymous // 01/01/2019

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“Great service from Macaulay (garden centre) Ebbw Vale store. He helped us with our fence panel selection then with the trolley, through to the tills and out to the car. Thank you Macaulay.”

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Posted 2 years ago

“This review is concerning a member of staff at Southampton Millbrook, Store, Hannah in the Lighting Section. She was most helpful in assisting to find two lamps that I had seen online and which showed availability in the Store but were not displayed with the majority of other lamps. She persevered and finally found them for me in a nearby individualised section. I do wish to commend her because helpfulness was above the usual level of service. Checkout service was also efficient and friendly”

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Posted 2 years ago

“Where do I start … I have worked in retail myself for many years for most of the largest outlets in the the market … today I visited b and m bargins in harpurhey … and was shocked. Iv never witnessed such rude ignorant and disgusting behaviour by staff members as I have today .. from the shop floor to the lady on the till .. how they have jobs I will never no !! As a shopper and as an college in retail the standard of service was shocking .. honestly management needs to go in and sort them out .. it isn’t my usua b and m I go in as I go in a few and are lovley .. but this store needs shutting down and starting again with people that want jobs .”

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Posted 2 years ago

“Everytime I go to B and M none of the offers show at the till. I never used to get receipts but after thinking i was mad i have started to and im alwats out of pocket bt 2 or 3 pounds from what i should get on offer its such a rip off as im not going back into the store to waste my time. My friends gave also started checking and they have also said its always out.”

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Posted 3 years ago

“A Big thanks to Paul at the Coatbridge Lanarkshire store who helped me to my car with a folding table to 26th/3.... 10 outa 10 as he was on his break😁”

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Posted 3 years ago

“Total RUBBISH company selling junk garden furnisher. B&M ripped us off of £80 on Sat 19th March in Lowestoft store. Brought a round garden table and chairs set. But the legs/stand top do NOT fit into the slots provided and the trim around the glass top. Total shabby con and rip off company stealing peoples money for dodgy rip off garden furnisher. £80 stolen by these baskets. AVOID cheap and nasty CON Shop. As you can see the table legs tops do NOT line up with each slot at the edge of the round table. We are talking about 4" (inches) between gaps, so you would have to FORCE or twist and maybe damage it. Be WARNED of the RUBBISH (2nds) they sell is this CON-SHOP The silver tape is a marker of where I started off rotating and taking a photo.”

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Posted 3 years ago

“Bought some Spear &Jackson fence paint, which on opening the first tub, was like water, you couldn't even see it on the fence panels. Returned to the store with it and was told, by one employee, I could not return opened ones. I explained it was not fit for purpose, but he still argued. Another member of staff intervened and said, yes it could be refunded for. Maybe a bit of comprehensive training for all staff, on consumer rights, should be done. Word of warning, Spear and Jackson fence coat is useless.”

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Posted 3 years ago

“Two weeks ago Having sent a email to the CEO Simon Aurora I have not had a reply or acknowledgement. Standards start from the top.”

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Posted 3 years ago

“Just bought toy for my daughter. Supposed to be small dog with hair for grooming. After opening box all hairs just fell off. Rubish. Actually stealing people's money.”

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Posted 3 years ago

“My grandad went to B&M at Parkgate store to change some curtains and Maxine Naylor was very helpful in providing excellent service for him and went out of her way to make him get the service he needed.”

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Posted 3 years ago

“Staff have no idea about delivering good customer service. They are very unhelpful & downright rude.”

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Posted 3 years ago

“I visited a store at leeds ring road. I witnessed a member of staff (presumably a manager) being quite obnoxious to one of his members of staff, stating "make sure you have 15 minutes break only and no later" in quite a disrespectful way!!! Very rude. I would never let my children work for B and M, surely a manager has to be resoectful to his staff as they should be with him, and also staff are entitled to their break. I was appalled by this as a customer who was actually hearing this in this day and age this should not happen to no human being! I wont be attending this store again. I would have walked out as a member of staff. I hope this gets addressed.”

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Posted 3 years ago

“I visited your store in Dartford today and cannot understand why staff were not asking people to put masks on, there were lots of people without them and considering Dartford had one of the highest covid cases in Kent I would have thought it should have been a priority. As I queued to pay there were 5 people in front of me without masks not good!”

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Posted 3 years ago

“B&M Manchester road, Bolton. Staff are rude and morons, zero idea of any kind of customer service ! Tried to address an issue directly with the manager, she was unresponsive with a poor attitude ! Basically worse than the two cell organisms she was supposed to be managing ! Unbelievable !”

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Posted 3 years ago

“Terrible experience with the kids that work there on their cell phones and gave me a order that couldn't even feed my grand kids with baby wings one bite size never seen anything like this! Don't recommend this spot B&M in Oakwood Village, Ohio on Broadway Ave”

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Posted 3 years ago

“Whilst visiting this store in airdrie I was looking at stuff when out of nowhere I was nearly knocked of my feet by one of cages full of things. I had to shout at the staff member who was pushing it to stop otherwise I would have been fully ran over by it.. after she stopped and realised what she'd done, did she apologise? NO. She said to me I was trying to get past. The customer that was standing behind her was in utter shock both at what had happened and the staff members reaction. I was actually in shock at the staff members reaction to what she'd done and how she acted as well. I quickly left the store in shock about what had occurred. I have a very bad degenerative spine disease. When I got into the car the pain started. I contacted the store to speak with the manager but he wasn't there. I spoke with the supervisor who checked the camera and could see for the most part what happened. She said she would get the manager to call me the next day. The next day I was in more pain. The manager phoned and I explained what had happened. He was very dismissive and said he would said me out a voucher. I received a voucher of £10!! I don't really care that I was only £10 but it's the principle of what happened and what they thought that experience for a customer was worth. I am still in pain and have been to the doctors after this incident. I am just thankful I didn't have my 5 year old daughter with me or it could have been much worse.”

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Posted 3 years ago

“Excellent customer service friendly helpful staff at st James store stamfordham road newcastle”

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Posted 3 years ago

“I visited three of your stores for the sale items I saw on your website, all three stores had the items I wanted however in each store the items scanned at full price. I contacted customer services and was informed that only one store in the country gets a very limited amount of one line of sale stock with the specific barcode that gets a discount applied. This is probably completely legal but grossly misleading”

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Posted 3 years ago

“I saw an elderly lady carrying a basket with two spools of wool. As she approached a till, she was asked by a young female employee if she had stood in the centre aisle queue. There are no store signs displayed indicating that shoppers have to do this and then fan out to each of the tills. The elderly shopper was directed to the back of the middle aisle queue. Absolutely appalling behaviour by the store staff and management.”

Helpful Report

Posted 3 years ago

“Hi, i am a regular customer at B&M Hitchin and normally park at the front of the store for years, from when this place was Pound Stretcher (or Poundland). There was never a parking limit here and most of the times this parking is empty. On this eventful Friday night (9th April 2021) I drove to Tesco (located on the other side of B&M) at 10:31PM and I parked at an empty back parking area of B&M. Didn't notice Smart Parking camera and sign in the dark as it wasn't very well lit and I didn't expect it as I had parked here numerous times out of hours when going to Tesco. Never had an issue but this time I got a parking charge notice!! its late Friday night, in the middle of our second lockdown, I am very stressed like everyone due to the situation, the parking at the back is empty, there are no deliveries at this time, there are no customers, and I am in no way impacting B&M's business. I would therefore please request that some one could please contact me to cancel this charge as I believe this isn't a justified notice. UPDATE: B&M have responded to it asking me to send proof purchase - it seems they have not even read the review and copied and pasted a response. the same via emails as well. IT WAS 10:31PM ON A FRIDAY NIGHT, IN AM EMTY CARPARK... B&M DIDNT LOOSE ANY BUSINESS!!! they refer me to the landlord... WHO IS THE LANDLORD HERE??”

Helpful Report

Posted 3 years ago

B&M Stores is rated 2.7 based on 340 reviews