B&M Stores Reviews

Name: B&M Stores
Rating: 2.65

2.7 Rating 340 Reviews

40 %

of reviewers recommend B&M Stores

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2.7

Based on 340 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

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B&M Stores 1 star review on 12th February 2023

Daniel Ulise Draghici

B&M Stores 1 star review on 10th December 2022

Adam

B&M Stores 1 star review on 30th November 2022

Christina

B&M Stores 1 star review on 22nd November 2022

Irena

Anonymous

Anonymous // 01/01/2019

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“Awful customer service”

Helpful Report

Posted 4 years ago

“Unreliable delivery,10 days after anniversary date, now after 2 days they are dying,from BnM”

Helpful Report

Posted 4 years ago

“I am sick & tired of seeing 'deals'on the B & M web site only for the Rom Valley Way branch in Romford (RM1), Essex NEVER to have ANY of the items!!! 😠 The 1st time I wanted the car shampoo deal which was £5, the one with a sponge, (wasn't bothered about the sponge) but NO, sure enough they didn't have it, I visited again today to get TEN (10) bottle of VK alcohol drink (70 ml, Blue & pink flavour) but NO!!! AGAIN they didn't have them, I checked again for the Car Shampoo but, you guessed it...NOPE, I doubt they have never had it in, an item was on the shelves with a label stating 'not yet priced', why put the item out on the shelf then? The Porraige pots I also went in for were NOT priced, I walked to the front (AGAIN) to find out how much they are (39p each), when I went to pay for my shopping I double checked the price of them (even though it was the same person), I was then told they were ALSO THREE for £1, (didn't mention that the 1st time of asking!!!) so I went back to get some more (something I don't like doing as it holds people up), FIVE tiles but ONLY TWO open, the queue was VERY long. Is it JUST that branche? Even some staff told me that you can't always take the information about stock availability as correct!! It's got to the point I am not sure wether to bother visiting ever again. 😡.”

Helpful Report

Posted 4 years ago

“Awful store, overcrowded with little social distancing to the point that I walked out. Not missing much as the standard of much of the Chinese sourced goods is dire, Whats happened to quality over price? Could do far far better Not even worth one star”

Helpful Report

Posted 4 years ago

“Good place to work, meet lots of new good people.”

Helpful Report

Posted 4 years ago

“Absolutely disgusted, no distancing in place. Staff not wearing masks, no hand sanitiser, what the hell is going on. More staff on the shop floor than on the checkouts. Manager in Blaydon should be sacked !! He obviously has no control over his staff. Used to be a brilliant store but I definitely won't be going back”

Helpful Report

Posted 4 years ago

“No problem with the staff or thr stire itself, but they sell puppy training pads in packs of 30 and 100, they don't give the store much of a reputation for selling quality goods. They wee litually soaks through them and works its way under the polythene backing leaving a large square patch of wee and sticks to the flooring. Ive even tried doubling a pair but still soaks throgh ... very disappointing product.”

Helpful Report

Posted 4 years ago

“A gentleman called Adam Khan has an excellent customer service, he has been very helpful he went an extra mile to help me Top man in my book. I only shop in that particular store for that gentleman and his excellent customer service will definitely recommend to friends and family. Keep up the good work👍”

Helpful Report

Posted 4 years ago

“A terrible company know for its mistreatment of staff, a perfect example of corporate greed that deserves to be boycotted.”

Helpful Report

Posted 4 years ago

“unacceptable business practice where all stock of the doctor who action figures have been sent up north and nothing being sent to Wales and the South of England. after 3 years of continuous bulk buying from my local store hardly any stores in Wales and the South of England are actually allocated these sets. why is this? I spend on average 3.2K TWICE a year on these items. obviously I do not matter and they don't want my business and my money. as long as Scotland and North of England get all the sets bugger the rest of the UK is it?”

Helpful Report

Posted 4 years ago

“Ive just moved house n i am very happy the way i was treated especially by Jenny on the tills n she has also helped me aroud the stored absolutely amazing lady deserves a mention n she went above all my expectations she was not only helpful she was brilliant”

Helpful Report

Posted 4 years ago

“B&M was extremely poor at keeping ANY social distancing rules. There were people crowding around everywhere”

Helpful Report

Posted 4 years ago

“Went to the Tolworth Branch today and at least a third of the customers were not wearing masks (most of those were younger people). There was a security person standing at the tills doing nothing!!!! WhT is the point of us making an effort and complying with the rules when your shop lets these people in?”

Helpful Report

Posted 4 years ago

“Belfast Connswater store Far too many people in store, no social distancing made impossible by the amount of cages of stock on the sales floor and the deputy manager thinking it was a good idea to herd customers to queue down 1 aisle with all other aisles blocked off. The congestion and health and safety risk not only from Corona virus but god help us all if there had of been a fire. This needs urgent attention as when i approached him about the matter he became quite defensive and dismissive. I will not be returning to this store as it is a major health and safety risk .”

Helpful Report

Posted 4 years ago

“i went to the shop with my two daughters i got myself some wine for my wife as it’s her birthday and they said i couldn’t buy it, i’m 50 years old and i’m being told i can’t buy a bottle of wine not happy about it at all.”

Helpful Report

Posted 4 years ago

“What a mess! Couldn't get out quick enough!”

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Posted 4 years ago

“Llanishen Cardiff The lads who work at b&m are lovely It’s a pleasure to shop their especially when they all sing and dance and just laugh it’s wonderful 😌😌😌 keep it up lads my shopping trip is awesome with you lot x”

Helpful Report

Posted 4 years ago

“Hi I would just like to say how helpful 3 members of your staff from the Mold store in North Wales today 14th October 2020 . Firstly the manager Julie and her assistant think it was Martin, these pair went above and beyond and also went that extra mile to help me get the laminate flooring, so so helpful and polite, many thanks I will be back in the store for more. Also I'd just like to say what a lovely helpful and "great fun" till Assistant "Paula " so so funny and helpful. Basically you have a great store.”

Helpful Report

Posted 4 years ago

“Not the world's biggest store here in Bacup but it is value for money. Ease of parking it's a good store”

Helpful Report

Posted 4 years ago

“Had mouldy cakes..2 days out of date when bought.had receipt. Reluctant to refund my money..shouldn't have had a battle to get my money refunded..manager was very rude..but apologised afterwords..shall NEVER Shop their again..second time I have had rudeness from B&M...”

Helpful Report

Posted 4 years ago

B&M Stores is rated 2.7 based on 340 reviews