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BMW Reviews

2.3 Rating 86 Reviews
30 %
of reviewers recommend BMW
2.3
Based on 86 reviews
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BMW 1 star review on 30th September 2024
Elijah
BMW 1 star review on 26th May 2021
Hasee
BMW 1 star review on 26th May 2021
Hasee
BMW 1 star review on 26th May 2021
Hasee
BMW 1 star review on 26th May 2021
Hasee
BMW 1 star review on 26th May 2021
Hasee
BMW 1 star review on 26th May 2021
Hasee
5
Anonymous
Anonymous  // 01/01/2019
We have an M2 two years old and when we apply the brakes the noise is horrific. (Hot or cold) many people including strangers have commented, it’s embarrassing. BMW have looked at it, adjusted the brakes, shaved some off etc, charged me £90 to clean them, then refunded £90 and said there is nothing more they can do. I wrote to the chief executive for BMW and was told basically if the engineer thinks there fine, there is nothing he can do. No wonder BMW service is poor if that’s what’s driven from the top. It’s purely down to costs as our garage man is going to repair it. What a waste of time there warranty is, although it has done me a favour as I was going to buy a new car from one of their showrooms.
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Posted 4 years ago
Like a lot of other coporatocracies, like politicians & uncivil servents & the(ir) law only responding to trivia & not paramount matter. Please www. Caulterdons Inverness....strangely enough a d I shouldn't be perplexed as to why enumerable encounters with BMW garages have lost the franchise they should never have been given. Deplorable. Despite havin purchased a brand new BMW r65 in 1979 with dplorabl Euro drop handlbars. Foolishly sellin it t muv up2 a 800 or 1000, S, RS, T, RT, I repurchased a far betr R65'81 with faulltless electronic ignition & far betr raisd Nth American handlbars. Both had useless sidestands. (Thx gudness f Motoworks SureFut sidestand. Fathr welded lugs on2 useless Ctr Stand t prevent repeatd falln off standS. Thx gudness 2 f Mansfields Breakwell&Green handmade stainless exhausts downpipes & silencers as BMWs wer like their R65 stands as was their aftr care Gud f litl or nothn. This despite fact they rplaced clutch but only a cupl of munths owta warrenty & rplacin 3 sets, each of which shuda lasted 36k km but only got 24k owta 3 sets combined mileage. B&G's gud ss new wen 18yrs old havin undrgon wel in xcess of 150k. R65'81 purchased in 1982. Scrapd in 2005 @183, 500km. This thx t deceasd fathr a formr ships eng. I hav since purchased anuthr R65 albeit used in 2008 which I stil now 2019 hav. But eithr it dies or mor likely givn dplorabl state of wot is left of rds I wil! Un-civil servants, clowncilrs & politicians, notably hwys inspectrs & state polis shud b buried alive therin. I wud howevr, nevr agen purchase anothr BMW as in the most unlikely event I outliv this R65 I shud purchase a Moto Guzzi whom unlike BMW stuk t tried, tested, perfected simplicity. Not ovr engineerd. In any event havin crashd then 1982 swervin t miss a car & hitin a trailr BMWs garages in Oslo wer inept. I was skind alive in Misserableboro on Teesside. My now deceased fathr miraculously/incredulously rebilt R65'81. Krausers & Windjamr smashd t smitherines. Upon re-takin it t Middlesbrough, Darlington, Newcastle upon Tyne BMW franchises. All like state polis whom thretnd t prosecute me if I shud hav tuk BMWs inconpetents t cort as I had repeatedly advised their clueless useless franchises sumthin then I didn't no of nor undrstand. But they new @ Kingston upon Hull. Pressin down on rear rak he held fork(s) spun wheel whilst holdin markr pen witch shud hav but didn't touch & mark wheel rim. Bukld accountin f oscilation, crash, bang, hospitl. Sumthin evry1 readin this shud do on all motorbicycles. (Ditto, cars trakin, by virtue of lukin @ fruntvwheels ensurin cana c rear wheels & vice versa). Since then yet mor BMW incompetence, gross dereliction of duty of care & responsibility has since cum t lite in both York & notably InverMESS . Givn this & far 2 much t document here in nevr evr cud I evr agen purchase a BMW. Brilliant simplistic engineerin f as my deceased fathr & his, both ships engineers extoled the miraculous R65 praising its (beauty in) simplicity. Less t go rong, time, trubl, efrt, xpense f DIY or worse othrs, notably case scenario BMW incompetents t resolve. Brilliant machines. Hopeless, clueless, useless franchises. Sumthin no auto manufacturer shud av (vested, self-servin, self-promotionl interest therin). BMW aftr sales care. All but criminal. Disgraceful & Deplorable. Thx f the memorable scars, wasted, time, trubl, efrt & xpense (witch as with all RTA's NHS) shud av been reimbursed...like un-civil servants, notably hwys inspectrs; clowncillors, politicians, P.lebian and/or P.erjurin C.onstafools they shud b buried alive in their potholes. They like BMWs franchises & mechanics r a monumentl disgrace t human'kind'! Nevr, evr agen (shud I evr purchase BMW. They delivrd me t hell. They can go t hell! The only redeemin festure bein such that all but all those BMW franchises I have had the mis-fortune t use hav lost their franchise and/or ceasd tradin endsngerin othrs machines, life & limb. Shud BMW read this, pls do issue a writ. I'd b only 2 plsd t atend cort & invite media along.
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Posted 4 years ago
I have only just purchased my BMW X2 M Sport so can’t comment on the reliability; what I can review is the level of customer service received. Gareth @sytner Newport was engaging, knowledgeable and helpful from the moment we wanted to chat. Excellent communication throughout the purchase made me really comfortable that I was in safe hands. Thankyou to all the team who made me feel like a really valued customer 👍⭐️
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Posted 4 years ago
very good customer service . Proper premium cars!
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Posted 4 years ago
I got my daughter to lease a car from BMW because as I’m German I thought that they operated the same as in Germany. It has been a disaster and I would say to anyone DO NOT GET A BMW IN THE UK. We are still trying to argue about manufacturing faults . It would take too long to write it all down just be warned.
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Posted 4 years ago
John Matthew who was with the company messed up job, didn't send paperwork when requested and left out work that was meant to be carried out. Branch Manager would rather deflect the problems and not address and rectify them putting customers health and safety on the line to so they can double up on making profit from completing the job and charging more. If the manager is unprofessional, you expect same with staff. They also don't clean cars properly as previous customers paperwork were found in the loan car dated back months ago GDPR Breach. Loving the the reviews below showing people with one review or slating off another BMW dealership in reviews with 2 or more. Someone would say they even make up the reviews just to get get the sales in. Research before you pay thousands of pounds to this cowboy manager and his branch which will damage your car and also leak your private information out by not securing them and make you spend money on works that they don't finish. Please take all paperwork out of the car as this branch doesn't protect your private documents. I don't have any experience of other Barons branch so cannot comment on the company itself. Never expected a official BMW dealership to be so unprofessional. From experience this is the first branch I have ever had issues with. Poor management is the main reason for cowboy style of customer service. Make sure you leave feedback with Motor Ombudsman's Service as cowboys like David Bain (branch manager) need to learn how to manage and be professional as set out by BMW UK.
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Posted 4 years ago
Bought a new X5 from Salisbury BMW, great service!
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Posted 4 years ago
Having had to deal with the centrally based Customer Service department with a complaint and expecting a professional response from a company with the prestige of BMW, I was shocked at how amateurish the response to my complaint was and how my complaint and the follow up had not even been properly read or understood. Maybe I am being sceptical but it seems that the senior management were perhaps too busy playing on the golf course to take an interest in the company’s reputation. Customer relations obligations were delegated to what appeared to be college students in a call centre, whose brief was to get through as many complaints as fast as possible, rather than being empowered to put things right and restore customer satisfaction. The rhetoric bordered on the disrespectful, and at one time I was referred to as “Mike” which is not how I signed off my name or the name that my sale was made in but was a component of my email address. It was clear that my complaint had not been fully read, and I was made to feel like an opportunist who was attempting to get something for "free". I do not need to pay BMW prices to have to suffer that and will not be buying or recommending BMW again. Poor customer service can be a very expensive business if you get it wrong.
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Posted 4 years ago
It is not a trust worthy car at all It is not a trust worthy car at all - put me in a near-death situation I just about avoided a major accident due to a manufacturing fault with timing chain which should last for 200,000 miles (BMW's claim) and my car has only done less than 68000 miles. This was brought to the attention of BMW before the incident but they are trying to hide behind corporate "write-right". It is generally accepted that, for all cars, timing chain should last for the lifetime of the engine. This is a known issue associated with the N42/N43 engine (fitted in models between 2007 to 2011 which my 3 series is from). Even though timing chains are supposed to last a lifetime, clearly this seems to be well known issue with BMW engines and they are well aware of it. We were not aware of it until it was brought to our attention by an external mechanic after taking the car to their garage due to some warning lights. Please note we had taken this to a BMW approved service centre before taking it to an external garage and this was not diagnosed property by BMW approved mechanics (Cooper BMW Cobham to be precise). I informed BMW directly about this issue and also highlighted the fact that the brakes were becoming stiff. They ignored this to a point where the brakes got extremely stiff and non workable, suddenly on my way to home with my 5 year old child. Realising this, somehow with all my strength pulled the car to a nearby shopping place, driving crazily. The recovery man checked the car and found the brakes to be so stiff. He asked me, do you know you would have ended up in a tragic accident, you are very lucky! After the incident, I am still stressed with very little sleep at night. I could not believe that my son and I narrowly escaped a tragic accident. It is unfortunate that neither BMW or the Cooper Cobham, warned me of the health and safety risks involved despite bringing this issue to their attention. They dragged things in the name of diagnosis to be carried out. As this was a known fault, they should have straightway made arrangements for my car to be checked and remedied at their expense. This also reminded me of BMW's electrical failure issue which lead to a fatality and made a lot of press (Narayan Gurung case). In this case, BMW was highly criticised for not recalling cars and putting customers lives at risk. It is saddening to know that these big business minded and money motivated people care so less about precious lives of people. I am not allowed to link the article here but if you google Narayan Gurung road death you will find many articles including reporting on Court criticising BMW. I have taken this matter further with BMW. Even after letting them know of the nearly death accident, they are ignoring it and dragging things in the name of diagnosis. The car is with the garage since Thursday and to date they have not carried out any diagnosis. It is extremely unfortunate that BMW is ignoring such a serious matter. There are more to this story including some crucial evidences, which I am keeping hold of at the moment as I may have to take the matter legally if BMW continues to ignore me despite the seriousness of the matter. But if you are in similar situation, please get in touch as I am happy to share those with you. I am not a car savvy but I have done a lot of research after I found out about manufacturing fault with my car which I use to meet my day to day needs. I am uploading this here so that people are aware of this and am pretty sure there are other BMW users in similar or same situation. I am a person who stand for justice and I am not going to leave it like this. I will keep you all updated of BMW's response to this issue and whether they resolve this at their cost.
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Posted 5 years ago
It is not a trust worthy car at all It is not a trust worthy car at all - put me in a near-death situation I just about avoided a major accident due to a manufacturing fault with timing chain which should last for 200,000 miles (BMW's claim) and my car has only done less than 68000 miles. This was brought to the attention of BMW before the incident but they are trying to hide behind corporate "write-right". It is generally accepted that, for all cars, timing chain should last for the lifetime of the engine. This is a known issue associated with the N42/N43 engine (fitted in models between 2007 to 2011 which my 3 series is from). Even though timing chains are supposed to last a lifetime, clearly this seems to be well known issue with BMW engines and they are well aware of it. We were not aware of it until it was brought to our attention by an external mechanic after taking the car to their garage due to some warning lights. Please note we had taken this to a BMW approved service centre before taking it to an external garage and this was not diagnosed property by BMW approved mechanics (Cooper BMW Cobham to be precise). I informed BMW directly about this issue and also highlighted the fact that the brakes were becoming stiff. They ignored this to a point where the brakes got extremely stiff and non workable, suddenly on my way to home with my 5 year old child. Realising this, somehow with all my strength pulled the car to a nearby shopping place, driving crazily. The recovery man checked the car and found the brakes to be so stiff. He asked me, do you know you would have ended up in a tragic accident, you are very lucky! After the incident, I am still stressed with very little sleep at night. I could not believe that my son and I narrowly escaped a tragic accident. It is unfortunate that neither BMW or the Cooper Cobham, warned me of the health and safety risks involved despite bringing this issue to their attention. They dragged things in the name of diagnosis to be carried out. As this was a known fault, they should have straightway made arrangements for my car to be checked and remedied at their expense. This also reminded me of BMW's electrical failure issue which lead to a fatality and made a lot of press (Narayan Gurung case). In this case, BMW was highly criticised for not recalling cars and putting customers lives at risk. It is saddening to know that these big business minded and money motivated people care so less about precious lives of people. I am not allowed to link the article here but if you google Narayan Gurung road death you will find many articles including reporting on Court criticising BMW. I have taken this matter further with BMW. Even after letting them know of the nearly death accident, they are ignoring it and dragging things in the name of diagnosis. The car is with the garage since Thursday and to date they have not carried out any diagnosis. It is extremely unfortunate that BMW is ignoring such a serious matter. There are more to this story including some crucial evidences, which I am keeping hold of at the moment as I may have to take the matter legally if BMW continues to ignore me despite the seriousness of the matter. But if you are in similar situation, please get in touch as I am happy to share those with you. I am not a car savvy but I have done a lot of research after I found out about manufacturing fault with my car which I use to meet my day to day needs. I am uploading this here so that people are aware of this and am pretty sure there are other BMW users in similar or same situation. I am a person who stand for justice and I am not going to leave it like this. I will keep you all updated of BMW's response to this issue and whether they resolve this at their cost.
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Posted 5 years ago
Bilali from Chiswick, was amazing had the best experience and customer service at bmw because of him and I now have my dream car. Thank you so much he’s a true star.
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Posted 5 years ago
My bmw dealership Barons Bishop Stortford did my end of warranty check but forgot to say i needed a MOt also they found hairline crack on alloy told me i had to pay £40 for run test and then told me it is £75 !!! this should have been covered under warranty !! But no they want me to pay !! But this is typical of Barons !!! Be warned anyone thinking of purchasing a Bmw The warranty is not worth the paper it is written on . Also BMW have a history of faulty Alloys .
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Posted 5 years ago
Never take out a PCP with BMW Mini Finance. The customer service is appalling. I phoned to ask for a settlement figure and was told I would have nothing to pay if I returned my vehicle. As a result of this, I terminated my contract and bought another car only to be told a couple of days later I actually had over £1500 left to pay! Having admitted their mistake, citing human error, they offered me £75 for highlighting a ‘training need.’ They proceeded to bombard and bully me with letters all within a two week time period! Staff are unaware of their own proceses and procedures and I have been ill advised on various occasions. I would NEVER EVER use or recommend BMW and their financial services to anyone.
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Posted 5 years ago
I went last Sunday to check up for a new car at BMW. There were just a few sales assistants in the showroom and all of them looked pretty busy with other customers. But how about us waiting for 1hr to get someone to guide us through our car options? We had to leave as there was no hope for us to be helped out
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Posted 5 years ago
Havin swervd t miss a car I hit a trailer. Albeit, 1982. Reported incident t Oslo, Middlesbrough, Darlington & Newcastle upon Tyne in vain. Upon leaving Sth Tees Hospital looking like an Egyptisn Mummy, I took it to Kingston upon Hull where upon what BMW's aforementioned clueless useless ornaments shuda diagnosed. Buckled front wheel. Hogh speed oscilatipn. Loss of control. Smash, bang, wallop. As it was othrwise exemplary BMW r65 smashd t smitherines & myself skind alive. Grossly derelict in their duty of care & responsibility cupld with cavalier disregard f private proprty. Like local authorities notably Cleveland, but particulary North Yorkshire County Council & Highlands & Islands Council, life & limb. To add insult to injury Cleveland Polis thretnd me with legal action f sugestin I shuda tuk BMW t cort f losses & injuries...not since 1982 hav I evr agen nor cud I evr agen purchase a brand new BMW. R65's the best any1 cud get. Had an r65 & r65'81. Both brand new. The latest r65 used. But givn their gross dereliction of duty of care & responsibility cud I evr agen purchase any othr used & notably new agen. Givn this & their equally worse than useless Caulterdons whose staff hav since transfered t Harry FAIRBURNS inverMESS, next purchase if any shud b Moto Guzzi? That is of course if aforementioned potholes havn't cripld me as they hav like BMW maimd me?
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Posted 5 years ago
Two weeks ago we had great pleasure in taking BMW Arden Maidstone to the small claims court. My daughters 18mth old BMW had a faulty wishbone arm. It should have been repaired under warranty but they repaired it by claiming nearly £5,000 from her insurance company and charging her the excess of £395. We had a small win as BMW had to pay it back. I know it wasn't much but at the end of the day, it was the principle. They not only ripped Ageas off they ripped her off too. BMW Customer Service was diabolical and the Ombudsman was useless. It's the 2nd time I've had dealings with them, to be honest, I don't know what they're for, they're a waste of time and space. !
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Posted 5 years ago
BMW Of Delray Beach : This Dealership Continues To Go Above & Beyond My Expectations From : Sales To Lease To Service & Parts To Detailing To Genious Reps To Appointment Desk To Being Greeted w A Great Big Bear Hug To Delicious Coffee To Steve’s Awesome Freshly Baked Cookies To Pet Biscuits - I’m To The Moon & Back Satisfied!!! Customer Service is obviously of primary importance. Always Sending My TYs & w Safe Travel
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Posted 6 years ago
The service has broken my front windscreen and are asking me to use my insurance to pay for it, offering to pay the excess !!?? From a very nice car and first time experiencing BMW service "Rybrook" suddenly the country side garages rise to much higher level. Custommer service are not even able to estimate time to give a return.
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Posted 6 years ago
I originally was going to purchase a Mercedes but had BMW as a second choice. I emailed my local Mercedes Benz dealership and my local BMW dealer but when two weeks passed and no response I called to the both showroom's and after standing around for almost a hour in the Mercedes showroom not one of the sales person's came to ask me what I was doing in the showroom . BMW were better a sale's man came and was pleasant to speak to but when I asked him about the car I was interested in he informed me that it would take three months to supply the car so off I went disappointed .When I arrived home I emailed a bmw dealership in Ballymena Northern Ireland and received a reply within the hour so off I went to Ballymena and was greeted by a young lady who was very professional she had a car ordered and my delivery date was two weeks I was kept informed how things were progressing up until I took delivery of the car well within the two weeks. I can recommend The Country Garage Ballymena for customer service and the professional manner they conduct there business and can definitely recommend Samantha in sales Frank Kelly
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Posted 6 years ago
I had my car serviced and mot’d with Bmw in Tunbridge Wells today. The staff were warm, welcoming, knowledgeable, helpful and professional. I found the whole experience 5* and wouldn’t hesitate recommending them to my friends, family and work colleagues. Please pass onto the team that they did a fantastic job.
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Posted 6 years ago
BMW is rated 2.3 based on 86 reviews