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BMW Reviews

2.3 Rating 92 Reviews
30 %
of reviewers recommend BMW
2.3
Based on 92 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
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Phone:

0800325600

Email:

info@bmw.co.uk

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BMW 3 star review on 29th March 2025
Anonymous
BMW 1 star review on 30th September 2024
Elijah
BMW 1 star review on 26th May 2021
Hasee
BMW 1 star review on 26th May 2021
Hasee
BMW 1 star review on 26th May 2021
Hasee
BMW 1 star review on 26th May 2021
Hasee
BMW 1 star review on 26th May 2021
Hasee
6
Anonymous
Anonymous  // 01/01/2019
I have had the worst experience ever dealing with their Harwood service center, who would not do MOT (which we realised had expired after we went to Harwoods for service) unless i got the whole service done which they quoted for £585! After much negotiation and my company discounts i got it down to £385. Left the car with them for 7 hours, picked it up only to realize my radio and parking sensors had stopped working. I phoned them up and the person who spoke refused to accept it could be their mistake, and quoted £140 for diagnostic. I then spoke with the manager who was willing to take a look, and came back saying that the bluetooth device fixed is causing issues with radio and parking. Bluetooth device had been pre installed when we bought the vehicle and in the 7 years that we have owned it never gave any issues and "coincidentally" stopped working as soon as i got it serviced. I then called up the BMW customer services, who were equally bad, the lady was somehow not a good listener and kept insisting they will believe the dealer. I feel so let down, this sort of behavior is their reward for my customer loyalty. I am so done with BMW and their vehicles, sadly the brand that i most liked lacks completely in customer service:(
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Posted 7 years ago
If you are thinking of buying a BMW - don't! Their customer service is non existent and consists of complete denial of anything which is covered under warranty. I was one of the unlucky people whose timing chain snapped. I have always had my car serviced by BMW and had complained about a whining noise from the engine for the last two services. They firstly refused to pay anything, then it was 80 per cent of the price of the parts. I did eventually issue a claim in the Small Claims Court and won. Now I find my BMW was sold to me under their used car service which states they do a complete body check but I now find that one of my panels is rusting and they tell me that at some point it must have had a panel replaced. Since I have had the car from nearly new I find this difficult to believe. I have been informed by one body shop that they have new cars in which have been damaged in transit which have body parts replaced and are then sold as new. BMW say they won't cover even though they are supposed to have a 12 year warranty on their bodywork.
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Posted 8 years ago
My experience of a BMW 530 SE has been mixed and at times disappointing. The paint work chips easily on the bonnet and doors the water based paint is just poor quality. When i com0lained to the BMW supplier there was an acce0tance that this is a problem but no willingness whatsoever to make address Then there can be problems with the rear suspension mounting mine sheared off at speed on the motor way and shredded my run flat tyre it was terrifying It took 2 days for a replacement tyre to arrive So my advice to BMW is to improve your quality and build safer vehicles
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Posted 8 years ago
At least you all have had replies... 3 weeks on and still waiting for a responce and still waiting for my car which i was told i would have by the end of july.
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Posted 8 years ago
I went into the showroom and tried to find the perfect luxary automatic car as i am disbaled. I got a nice young man and he showed me several cars around my max budget aswell. I went out of their knowing that i am going to have my dream car.
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Posted 10 years ago
What I like about BMW is, what u see is what u get and their staff are incredible.
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Posted 11 years ago
BMW customer service has restored faith that if a company really wants to, they can provide a good experience.
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Posted 11 years ago
BMW UK have the worst customer service I have ever experienced. 9 weeks to deliver a spare part they have a serious problems
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Posted 11 years ago
BMW customer service is the worst*
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Posted 11 years ago
Why is BMW's customer service so amazing?!? Love bmw quality car & quality service!!!
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Posted 11 years ago
BMW really is the worst customer service available
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Posted 11 years ago
outstanding customer service as always
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Posted 11 years ago
BMW is rated 2.3 based on 92 reviews