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BMW Reviews

2.3 Rating 92 Reviews
30 %
of reviewers recommend BMW
2.3
Based on 92 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
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Phone:

0800325600

Email:

info@bmw.co.uk

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BMW 3 star review on 29th March 2025
Anonymous
BMW 1 star review on 30th September 2024
Elijah
BMW 1 star review on 26th May 2021
Hasee
BMW 1 star review on 26th May 2021
Hasee
BMW 1 star review on 26th May 2021
Hasee
BMW 1 star review on 26th May 2021
Hasee
BMW 1 star review on 26th May 2021
Hasee
6
Anonymous
Anonymous  // 01/01/2019
X1 2025. Love the car. Cannot believe a company the size of BMW needs to penny pinch by making usb slots only able to charge and not play. Come on BMW. Sort it out.
Helpful Report
Posted 1 month ago
My 430i M Sport 5dr Auto Gran Coupe is 5 years old and has done 25,600 miles but the steering rack failed and has been replaced at a cost of £3,000. It is out of warranty and a request for a gesture of goodwill has been refused. This steering rack problem is apparently a common feature of BMW's according to my local garage. As a result, after owning several BMW's including a 6 Series, various 3 series and a Z4 over the last 30 years, I will be buying Mercedes. BMW are not now a reliable brand nor do they care about their customer let alone the hurdles one has to surmount when attempting to deal with what they euphemistically call "customer service".
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Posted 4 months ago
My bmw dealership Barons Bishop Stortford did my end of warranty check but forgot to say i needed a MOt also they found hairline crack on alloy told me i had to pay £40 for run test and then told me it is £75 !!! this should have been covered under warranty !! But no they want me to pay !! But this is typical of Barons !!! Be warned anyone thinking of purchasing a Bmw The warranty is not worth the paper it is written on . Also BMW have a history of faulty Alloys .
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Posted 5 years ago
I found their Customer Service department polite, but ultimately of no use in resolving my complaint. Typical approach of a large organisation who play lip service to customers.
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Posted 7 years ago
Put my 2016 x3 in for first service Bmw updated the software now the tailgate can’t be opened on the fob unless the the car is unlocked first now now security as car is now unlocked to load boot plus to open the tailgate requires you to push the unlock button then the tailgate button on the fob instead of just pushing the tailgate button, I can’t believe that Bmw call this an enhancement and can’t roll back the software I will not be buying another Bmw
Helpful Report
Posted 7 years ago
My experience of a BMW 530 SE has been mixed and at times disappointing. The paint work chips easily on the bonnet and doors the water based paint is just poor quality. When i com0lained to the BMW supplier there was an acce0tance that this is a problem but no willingness whatsoever to make address Then there can be problems with the rear suspension mounting mine sheared off at speed on the motor way and shredded my run flat tyre it was terrifying It took 2 days for a replacement tyre to arrive So my advice to BMW is to improve your quality and build safer vehicles
Helpful Report
Posted 8 years ago
BMW is rated 2.3 based on 92 reviews