“Was promised a delivery date just so he could make the sale, after paying and leaving, we get an email states sorry but can't deliver for another week, contact store manager, was promised my couch on delivery date, an hour later, again i got kicked off the delivery truck, they lie just to get the sale”
“Lily was great at her job, made everything go smoothly. Got my order on time and the delivery people were very helpful and quick got the job done with no mess to clean up. Keep up the good work everyone at bobs workers and delivery men. Thank you for everything.”
“The staff at the Summerlin store were awesome however the sectional couch we purchased is all but falling apart and raggedy. It was delivered from the factory broken. Got that piece replaced and it's just uneven and loose . It is passed the first year but we will NEVER buy another piece of furniture from Bob's again. The quality is horrible. I could have gotten a better couch from a second hand store. Lesson learned.”
“Terrible customer service. Bought a couch 12 weeks ago and still don't have a working and put together couch. Someone came out 2 to fix the couch and they kept sending the wrong parts. Ordered new pieces so they could be exchanged and once they sent the wrong pieces and once the couch was damaged. You can never talk t9 the same people and the local store is not helpful. Anetra, manager in Greenwood, Indiana, was rude and tells me decisions are above herm still waiting to hear from someone else. Very disappointed.”
“Hands down to the staff, management, delivery people. I just have complements for Bob's Discount Furniture in Brea. They treated us with courtesy, care and very nice. Fixed problems without hassle and promptly. Delivery was on time. Very good experience.”
“Delivered yesterday and when ordered told them no one would be home to just leave it by the garage. They called when they were there and said they couldn't and no one was home so they rescheduled for today after 4. They got there at 2:45...again....no one home. Had to get my son out of work to accept delivery.”
“Grant was our sales rep and he made our experience very enjoyable. He was very informative and never pushy. He understood our needs and pointed us in the right direction. He was personable and we will definitely look for him in our next visit!”
“I had a terrible experience with some living room furniture for my new house. They came out numerous times to deliver my item. On 2 occasions the product had marks on it, one time a tear, 1 time no show, 1 time came but did not have product and also they sent wrong item 3 different times. This was all after it was inspected before delivery. All the deliveries had to be during the week because they only deliver to my area one day out of the week. You would think they would have worked more with the customer on this due to their error. Terrible service and cost me, the customer, money and time due to the insufficient deliveries and constantly having to communicate with the company via phone and in-sore to attempt to get the situation fixed. On one occasion the delivery driver called to get the situation fixed and he was spoken to very disrespectfully. They never fixed the situation and claimed they could not after their several mistakes. They just said something to the effect of we obviously just can't get it right. I ended up returning merchandise and eventually got refund which does not make up for the fact that I actually lost out and it actually cost me money by going to Bob's for my furniture. Quality of product was terrible as well. I also bought another piece of furniture that I unfortunately could not find elsewhere or I would have just taken that back as well out of principle. Will never go here again and I advise to stay away!!!!”
