“I was a bit hesitant about ordering a gift delivery in Sydney, because I’m in Canberra and distance makes resolving issues difficult. I’ve heard of one or two businesses in this space who have an appalling record (not B&P I might add). However, circumstances dictated that it was my only option. So an internet search showed this business with a funny name who had an excellent range of items, so I paid my money and hoped for the best. I was delighted when, as requested, the gift turned up the next day and it was exactly as ordered. Well done to all involved. I look forward to using B&P again.”
“I have to confess to having some concerns about buying an item and arranging delivery without seeing it as I live in the U.K. However the transaction was carried out seamlessly and the proud new parents were delighted with the gift, it's a little early to get a recommendation from their newborn. I have no hesitation in recommending Bockers & Pony to others arranging gifts from afar. Thanks for the excellent service and the quality of product delivered. I look forward to using the company again. Regards David”
“I think one of the greatest measures of a company is how they approach instances when things go wrong. For whatever reason, my promised same-day delivery did not happen. I spoke to Rod about this and he immediately took accountability for the issue, apologised profusely and straight away went to work to see what solution he could offer. He ended up being able to pull the delivery from the original address and send it to my friend at work so she would receive it the next day. He also refunded the fee I had paid for the same-day delivery. As much as I would have liked the delivery to be done when I preferred, I understand that systems have glitches and no system or human is perfect. I am more likely to use Bockers and Pony again because of how Rod addressed my concern and really value the fact that he took ownership, apologised and did not make it my problem and provided an alternative solution. great job!”
“Used these guys a number of times to order gifts for friends in Australia, we're in the UK. They've been excellent every time, deliver promptly and on time. Would highly recommend.”
“White Suitcase Set. Fantastic Product! Delivery costs very reasonable for next day delivery, arrived in great conditions and exactly as expected. Thank you so much!”
“If you want to order a nice hamper or gift this site has lots on offer... But they do not offer any customer service... You have no idea when the package is sent or when it is received at the very least.... These are the things other companies have no trouble doing and given you pay a premium price plus extra for delivery - why is this not possible?”
