“Beautiful and unique hampers for that cater for various occasions. Sent one as a sympathy gift instead of the usual flowers and the recipient loved it.”
“We ordered a hamper and gave Bockers & Pony a small time slot for delivery and they were able to accommodate us without any fuss. They asked for an alternative address in case they couldn't make it, but make it they did and we were all happy. The recipients thought the hamper was wonderful.”
“Great gift web. I have used it on many occasions and I am very very happy. My friends and relatives were extremely pleased with the chosen gifts and also the quality of each one. Very well done Thank you”
“I was a bit hesitant about ordering a gift delivery in Sydney, because I’m in Canberra and distance makes resolving issues difficult. I’ve heard of one or two businesses in this space who have an appalling record (not B&P I might add). However, circumstances dictated that it was my only option. So an internet search showed this business with a funny name who had an excellent range of items, so I paid my money and hoped for the best. I was delighted when, as requested, the gift turned up the next day and it was exactly as ordered. Well done to all involved. I look forward to using B&P again.”
“I have to confess to having some concerns about buying an item and arranging delivery without seeing it as I live in the U.K. However the transaction was carried out seamlessly and the proud new parents were delighted with the gift, it's a little early to get a recommendation from their newborn. I have no hesitation in recommending Bockers & Pony to others arranging gifts from afar. Thanks for the excellent service and the quality of product delivered. I look forward to using the company again. Regards David”
“I think one of the greatest measures of a company is how they approach instances when things go wrong. For whatever reason, my promised same-day delivery did not happen. I spoke to Rod about this and he immediately took accountability for the issue, apologised profusely and straight away went to work to see what solution he could offer. He ended up being able to pull the delivery from the original address and send it to my friend at work so she would receive it the next day. He also refunded the fee I had paid for the same-day delivery. As much as I would have liked the delivery to be done when I preferred, I understand that systems have glitches and no system or human is perfect. I am more likely to use Bockers and Pony again because of how Rod addressed my concern and really value the fact that he took ownership, apologised and did not make it my problem and provided an alternative solution. great job!”
