Body Heal Reviews

Name: Body Heal
Address: PO Box 294, West Pennant Hills NSW 2125 Australia, West Pennant Hills
Rating: 4.80

4.8 Rating 2,251 Reviews

96 %

of reviewers recommend Body Heal

4.8

Based on 2,251 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Body Heal :

BodyHeal.com.au is your store for physiotherapy, sports injury and rehabilitative products. Whether your suffering from niggling pain or recovering from surgery we have products that can aid you.

Visit Website

Phone:

02 8006 0661

Email:

support@bodyheal.com.au

Location:

PO Box 294, West Pennant Hills NSW 2125 Australia
West Pennant Hills
2125

Body Heal 5 star review on 26th May 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Firstly, delivery was fast. Belt is of very good quality. It works for me. Feels like it ‘holds me together’ eliminating a lot of my daily lower back pain. I’m glad I found this”

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Posted 3 years ago

Hi April! Thank you for the positive feedback. We're glad that we've hit the mark for you and you have received your order promptly! We aim to keep our customers happy and satisfied. Thanks again!

Posted 3 years ago

“Easy purchase! And delivery”

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Posted 3 years ago

Hi Gail! Thank you for the positive feedback. We're glad that we've hit the mark for you and you have received your order promptly! We aim to keep our customers happy and satisfied. Looking forward to your next purchase. Cheers!

Posted 3 years ago

“The service was good but the products (compression socks) were way too small for the advertised size. We did measure the users feet to be certain.”

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Posted 3 years ago

Hi Jane, We thank you for your feedback regarding our service. We are sorry for the inconvenience. While the size chart is accurate for a vast majority of our customers it cannot accommodate everyone. Not everyone is made the same. As you can see from our reviews for this product that quite a vast majority of customers are happy with the foot sleeves and it helped relieve heel pain and plantar fasciitis. The item also supports them well. I can see that your return item is already en route to our warehouse. As soon as we received it, we will let you know immediately. Thanks, again!

Posted 3 years ago

“Excellent company to deal with - very prompt with delivery and the best price I found on the internet.”

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Posted 3 years ago

Hi! Thank you for the positive feedback. We're glad that we've hit the mark for you and you have received your order promptly! We aim to keep our customers happy and satisfied. Looking forward to your next purchase. Thanks again!

Posted 3 years ago

“The brace arrived very quickly after ordering & it appears to be much better quality than store-bought similar braces. Rating effectiveness will take a bit longer but so far, very happy.”

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Posted 3 years ago

Hi! Thank you for the detailed positive feedback. We're glad that you are happy with the Mueller Adjustable Lumbar Back Brace With Removable Pad 255 and satisfied with the quality of the products. Thanks for your purchase!

Posted 3 years ago

“So quick to arrive. Great service”

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Posted 3 years ago

Hi! Thank you for the positive feedback. We're glad that we've hit the mark for you and you have received your order promptly! We aim to keep our customers happy and satisfied. Thanks, again!

Posted 3 years ago

“Prompt efficient service and a good product & price”

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Posted 3 years ago

Hi Ian! Thank you for the positive feedback. We're glad that we've hit the mark for you and you are happy with the product you ordered. We aim to keep our customers happy and satisfied. Looking forward to your next purchase. Cheers!

Posted 3 years ago

“Fantastic service”

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Posted 3 years ago

“Hi BodyHeal I was very happy with your service right from the initial order placement where I received immediate confirmation of my order and then regular updates of where it was while in transit to the point of delivery with a SMS advising me of its arrival. To top it all off the product is excellent and supplying the support I need. Thank you Grahame.”

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Posted 3 years ago

Hi Grahame! Thank you for the detailed positive feedback. We're glad that you are satisfied with our service and we've hit the mark for you. We aim to keep our customers happy and satisfied! Thanks, again!

Posted 3 years ago

“Fast efficient service”

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Posted 3 years ago

“Easy to order online speedy delivery”

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Posted 3 years ago

Hi Catherine! Thank you for the positive feedback. We're glad that you are happy with our service and our website. We aim to keep our customers happy and satisfied. Looking forward to your next purchase. Thanks,again!

Posted 3 years ago

“BodyHeal has a great range of products for improving your health. I was in need of something to help with posture correction and they had the perfect product. Price was reasonable and delivery very prompt.”

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Posted 3 years ago

Hi Ronald! Thank you for the positive feedback. We're glad that we've hit the mark for you and you have received your order promptly! We aim to keep our customers happy and satisfied. Looking forward to your next purchase. Cheers!

Posted 3 years ago

“Very easy to order online, very efficient delivery time. Extremely pleased with product at this stage.”

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Posted 3 years ago

Hi Pamela! Thank you for the positive feedback. We're glad that we've hit the mark for you and you have received your order promptly! We aim to keep our customers happy and satisfied. Looking forward to your next purchase. Thanks, again!

Posted 3 years ago

“Very Happy!”

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Posted 3 years ago

Hi Geoff! Thank you for the positive feedback. We're glad that we've hit the mark for you and you are happy with the product. We aim to keep our customers happy and satisfied. Looking forward to your next purchase. Cheers!

Posted 3 years ago

“Short delivery time and product as advertised very pleased”

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Posted 3 years ago

Hi Andrew! Thank you for the positive feedback. We're glad that you have received your order promptly and that you are satisfied with the product you ordered from us. Thanks again!

Posted 3 years ago

“Looking forward to next purchase. Prompt delivery & we’ll packaged. Would happily recommend”

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Posted 3 years ago

Hi Mervyn! Thank you for the positive feedback. We're glad that we've hit the mark for you and you have received your order promptly! We aim to keep our customers happy and satisfied. Looking forward to your next purchase. Cheers!

Posted 3 years ago

“Bodyheal's customer service is good HOWEVER, I had TWO FS6 socks ladder within days of receiving them, making them faulty. Despite sending in a photo of the faulty items, I was also told by BodyHeal that I had to send them a photo of them CUT UP, in order for them to get a credit from the distributor (GlobalFootCare) who would then get a credit from the manufacturer. I find this requirement to cut up a faulty sock, spiteful, wasteful, and unnecessary when the socks (whilst faulty) might have been of some use for another couple of weeks. What a disgraceful and disgusting policy.”

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Posted 3 years ago

H! Thank you for your feedback. We're glad that you are happy with the foot sleeves you order. However, we are sorry for the inconvenience regarding the faulty product you received We work very closely with our brands when it comes to faulty complaints. As you can see from our reviews for this product that quite a vast majority of customers are happy with the foot sleeves and it's helped the pain and support plantar fasciitis. This rarely happens. We understand that you are upset with the Os1st Policy however every brand has its own requirements for replacements/refunds and this is their policy. They require the existing product to be unusable in order to process a replacement. It's a way to prevent fake complaints or people doubling up on the sleeves. Also, instead of requiring the sleeves back they instead would like the sleeves destroyed. I believe the reason they choose to do this is to save shipping costs. That way they're still satisfying Australian Consumer Law while also preventing the consumer from doubling up. Asking for the replacement sleeves back would have the same effect as asking you to cut them up, with the added "bonus" of saving shipping cost from their end. The sleeves themselves can no longer be re-sold or anything like that so they would end up being destroyed anyway. However, we did send you a prepaid return label so you can have it returned as per your request but you proceeded in cutting them up. We are not sure what happened. Anyway, as we aim to keep our customers happy we have processed a replacement right away via express post and which you have received already. Feel free to let us know if you have any questions or concerns. Thanks, again!

Posted 3 years ago

“Prompt and efficient service”

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Posted 3 years ago

Hi Terry! Thank you for the positive feedback. We're glad that we've hit the mark for you. We aim to keep our customers happy and satisfied. Looking forward to your next purchase. Thanks!

Posted 3 years ago

“Prompt delivery of product exactly as purchased a great product”

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Posted 3 years ago

Hi! Thank you for the positive review. We're glad that we've hit the mark for you and you have received your order promptly! We aim to keep our customers happy and satisfied. Looking forward to your next purchase. Thanks!

Posted 3 years ago

“product was as described”

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Posted 3 years ago

Body Heal is rated 4.8 based on 2,251 reviews