Body Heal Reviews

Name: Body Heal
Address: PO Box 294, West Pennant Hills NSW 2125 Australia, West Pennant Hills
Rating: 4.80

4.8 Rating 2,257 Reviews

96 %

of reviewers recommend Body Heal

4.8

Based on 2,257 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Body Heal :

BodyHeal.com.au is your store for physiotherapy, sports injury and rehabilitative products. Whether your suffering from niggling pain or recovering from surgery we have products that can aid you.

Visit Website

Phone:

02 8006 0661

Email:

support@bodyheal.com.au

Location:

PO Box 294, West Pennant Hills NSW 2125 Australia
West Pennant Hills
2125

Body Heal 5 star review on 26th May 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Short delivery time and product as advertised very pleased”

Helpful Report

Posted 4 years ago

Hi Andrew! Thank you for the positive feedback. We're glad that you have received your order promptly and that you are satisfied with the product you ordered from us. Thanks again!

Posted 4 years ago

“Looking forward to next purchase. Prompt delivery & we’ll packaged. Would happily recommend”

Helpful Report

Posted 4 years ago

Hi Mervyn! Thank you for the positive feedback. We're glad that we've hit the mark for you and you have received your order promptly! We aim to keep our customers happy and satisfied. Looking forward to your next purchase. Cheers!

Posted 4 years ago

“Bodyheal's customer service is good HOWEVER, I had TWO FS6 socks ladder within days of receiving them, making them faulty. Despite sending in a photo of the faulty items, I was also told by BodyHeal that I had to send them a photo of them CUT UP, in order for them to get a credit from the distributor (GlobalFootCare) who would then get a credit from the manufacturer. I find this requirement to cut up a faulty sock, spiteful, wasteful, and unnecessary when the socks (whilst faulty) might have been of some use for another couple of weeks. What a disgraceful and disgusting policy.”

Helpful Report

Posted 4 years ago

H! Thank you for your feedback. We're glad that you are happy with the foot sleeves you order. However, we are sorry for the inconvenience regarding the faulty product you received We work very closely with our brands when it comes to faulty complaints. As you can see from our reviews for this product that quite a vast majority of customers are happy with the foot sleeves and it's helped the pain and support plantar fasciitis. This rarely happens. We understand that you are upset with the Os1st Policy however every brand has its own requirements for replacements/refunds and this is their policy. They require the existing product to be unusable in order to process a replacement. It's a way to prevent fake complaints or people doubling up on the sleeves. Also, instead of requiring the sleeves back they instead would like the sleeves destroyed. I believe the reason they choose to do this is to save shipping costs. That way they're still satisfying Australian Consumer Law while also preventing the consumer from doubling up. Asking for the replacement sleeves back would have the same effect as asking you to cut them up, with the added "bonus" of saving shipping cost from their end. The sleeves themselves can no longer be re-sold or anything like that so they would end up being destroyed anyway. However, we did send you a prepaid return label so you can have it returned as per your request but you proceeded in cutting them up. We are not sure what happened. Anyway, as we aim to keep our customers happy we have processed a replacement right away via express post and which you have received already. Feel free to let us know if you have any questions or concerns. Thanks, again!

Posted 4 years ago

“Prompt and efficient service”

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Posted 4 years ago

Hi Terry! Thank you for the positive feedback. We're glad that we've hit the mark for you. We aim to keep our customers happy and satisfied. Looking forward to your next purchase. Thanks!

Posted 4 years ago

“Prompt delivery of product exactly as purchased a great product”

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Posted 4 years ago

Hi! Thank you for the positive review. We're glad that we've hit the mark for you and you have received your order promptly! We aim to keep our customers happy and satisfied. Looking forward to your next purchase. Thanks!

Posted 4 years ago

“product was as described”

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Posted 4 years ago

“On line order process very easy. Postage fast. Product arrived earlier than expected. Goods exactly as described and perfect fit for purpose.”

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Posted 4 years ago

Hi Julia! Thank you for the positive feedback. We're glad that we've hit the mark for you and you have received your order promptly! We aim to keep our customers happy and satisfied. Looking forward to your next purchase. Cheers!

Posted 4 years ago

“Very easy to deal with - quick postage & knee brace was exactly as described.”

Helpful Report

Posted 4 years ago

Hi! Thank you for the positive review. We're glad that we've hit the mark for you and you have received your order promptly! We aim to keep our customers happy and satisfied. Thanks, again!

Posted 4 years ago

“Very satisfied and easy to put on and find the support great”

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Posted 4 years ago

Thanks for your review Marion!

Posted 4 years ago

“Excellent service & very quick delivery, thank you!”

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Posted 4 years ago

Thanks for leaving a review! We appreciate it :)

Posted 4 years ago

“Cannot fault the online service. Unfortunately I had to exchange my product for a different version and the online help and service was 100% and a very quick response.”

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Posted 4 years ago

Hi James! Thank you for the detailed positive feedback. We're glad that we've hit the mark for you. We aim to keep our customers happy and satisfied. Thanks, again!

Posted 4 years ago

“Excellent service, thank you!”

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Posted 4 years ago

Hi Allan! Thank you for the positive feedback. We're glad that we've hit the mark for you. We aim to keep our customers happy and satisfied. Looking forward to your next purchase. Cheers!

Posted 4 years ago

“Body Heal were fast, efficient with no issues placing or receiving the order.”

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Posted 4 years ago

Hi Michaela! Thank you for the positive feedback. We're glad that we've hit the mark for you and you have received your order promptly! We aim to keep our customers happy and satisfied. Thank you!

Posted 4 years ago

“The O.T that I dealt with, Melissa Le Manna, was very friendly and easy to talk to while also being professional . The splints she recommended are perfect- I get pain relief when wearing them yet they are the most comfortable I have ever worn. Overall my experience with Body Heal has been a very successful one.”

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Posted 4 years ago

Hi Liz! Thank you for the positive feedback. We're glad that you are happy with our service and we've hit the mark for you. We aim to keep our customers happy and satisfied. Thanks, again!

Posted 4 years ago

“no mucking around with Body Heal-quick to respond to questions via chat/email, fast delivery and no fuss returns. Great business ethic for customers.”

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Posted 4 years ago

Hi Paula! Thank you for the positive feedback. We're glad that we've hit the mark for you and you have received your order promptly! We aim to keep our customers happy and satisfied. Thanks, again!

Posted 4 years ago

“Needed a really strong shoulder support after dislocating my shoulder. The Shock Doctor product Body Heal supplied was fantastic. Got me to a level of full on sport with the confidence to test my shoulder. I mixed up the sizing and they swapped over the product without any fuss.”

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Posted 4 years ago

Hi Alain! Thank you for the positive feedback. We're glad that we've hit the mark for you. We aim to keep our customers happy and satisfied. Looking forward to your next purchase. Thank you!

Posted 4 years ago

“Works beautifully.”

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Posted 4 years ago

Hi! Thank you for the positive feedback. We're glad that you are happy with the product your order and that we've hit the mark for you. We aim to keep our customers happy and satisfied. Thanks, again!

Posted 4 years ago

“First pair arrived fairly quickly during busy time last year. Pleased with the result so when offered a discount bought the second pair. Which arrived in a few days, fast as we live in county Qld and only get deliveries a few days a week.”

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Posted 4 years ago

Hi Carole! Thank you for the detailed positive feedback. We're glad that we've hit the mark for you and you have received your order promptly! We aim to keep our customers happy and satisfied. Thank you!

Posted 4 years ago

“Product is as advertised and already helping with my pain management. Prompt delivery as promised. I have purchased 2 more products.”

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Posted 4 years ago

Hi Pamela! Thank you for the detailed positive feedback. We're glad that the product supports you well and helps ease your pain. We aim to keep our customers happy and satisfied. Looking forward to your next purchase. Cheers!

Posted 4 years ago

“Quick response and excellent updates. Product ordered on Sunday. Arrived on the Wednesday.”

Helpful Report

Posted 4 years ago

Hi! Thank you for the detailed positive feedback. We're glad that we've hit the mark for you and you have received your order promptly. We aim to keep our customers happy and satisfied. Thank you!

Posted 4 years ago

Body Heal is rated 4.8 based on 2,257 reviews