Body Heal Reviews

Name: Body Heal
Address: PO Box 294, West Pennant Hills NSW 2125 Australia, West Pennant Hills
Rating: 4.80

4.8 Rating 2,247 Reviews

96 %

of reviewers recommend Body Heal

4.8

Based on 2,247 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Body Heal :

BodyHeal.com.au is your store for physiotherapy, sports injury and rehabilitative products. Whether your suffering from niggling pain or recovering from surgery we have products that can aid you.

Visit Website

Phone:

02 8006 0661

Email:

support@bodyheal.com.au

Location:

PO Box 294, West Pennant Hills NSW 2125 Australia
West Pennant Hills
2125

Body Heal 5 star review on 26th May 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Prompt dispatch of initial order. Process of returning garment for a larger size handled efficiently. Good communication via email. More information about selecting the correct size on web page would have avoided the need to exchange.”

Helpful Report

Posted 1 year ago

Hi Yvonne! Thank you for taking the time to provide us with your feedback. We are delighted to hear that the dispatch of your initial order was prompt and that our process for returning garments for a larger size was efficient. We also appreciate your kind words about our communication via email. We apologize that you experienced difficulty with selecting the correct size, and we appreciate your suggestion for additional information on our website. The size chart is the manufacturer's recommended size chart and it is accurate for the vast majority of our customers. However, like any garment, there are exceptions such as yourself. Everyone is made differently so it's difficult to have one product that is 100% accurate for everyone. Our returns policy allows our customers to try on the product for fit, comfort, and effectiveness. We will definitely take this into consideration and work to improve our sizing guides to make it easier for our customers to select the right size on their first order. Please let us know if there is anything else we can do to assist you. We value your business and hope to provide you with an even better shopping experience in the future.

Posted 1 year ago

“We purchased a hinged joint in the same size as another McDaniel Knee Brace, upon arrival it wasn't the correct fit. When I contacted the company they were very prompt with their reply and very helpful with advice on which brace and size to go with. Thank you”

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Posted 1 year ago

Hi Shirley! Thank you for the positive feedback. We're glad that we've hit the mark for you and that you have received your order promptly! We aim to keep our customers happy and satisfied. Looking forward to your next purchase.

Posted 1 year ago

“I was informed of the progress of my order each step of the way. I received good updates on the progress of the delivery.”

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Posted 1 year ago

Hi Rodney! Thank you for the positive feedback. We're glad that we've hit the mark for you and you have received your order promptly! We aim to keep our customers happy and satisfied. Looking forward to your next purchase. Cheers!

Posted 1 year ago

“Very good selection of equipment each fully described. Very fast service and a nice thank you from Besh.”

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Posted 1 year ago

Hi Ron! Thank you for the positive feedback. We're glad that we've hit the mark for you and you have received your order promptly! We aim to keep our customers happy and satisfied. Looking forward to your next purchase. Cheers!

Posted 1 year ago

“I was nervous about spending quite a large amount of money with a company I hadn't dealt with before. But the customer service was amazing and the express postage delivery time is spot on even though I'm 1000km from my capital city. I would happily purchase from Body Heal again!”

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Posted 1 year ago

Hi Nicole! Thank you for the positive feedback. We're glad that we've hit the mark for you and that you have received your order promptly! We aim to keep our customers happy and satisfied. Thank you!

Posted 1 year ago

“Excellent delivery time”

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Posted 1 year ago

Hi Wendy! Thank you for the positive feedback. We're glad that we've hit the mark for you and that you have received your order promptly! We aim to keep our customers happy and satisfied. Thank you!

Posted 1 year ago

“Top service, top stuff...Thank you very much 😊”

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Posted 1 year ago

Hi Dragisa! Thank you for the positive feedback. We're glad that we've hit the mark for you and you have received your order promptly! We aim to keep our customers happy and satisfied. Looking forward to your next purchase. Cheers!

Posted 1 year ago

“We were disappointed that a stock error meant we could not get the item we wanted (black coloured item). BodyHeal communicated the error, apologised and offered an alternative colour which fortunately we were able to proceed with. There was only minor delay. Disappointed we couldn’t get the black as preferred but having some product rather then none at all is what mattered in this situation.”

Helpful Report

Posted 1 year ago

Hello! Thank you for sharing your experience with BodyHeal. I'm sorry to hear that the item you wanted was not available in black, we communicated the error to you, apologized and offered an alternative colour option. It's great that you were still able to proceed with your purchase and receive the product in a timely manner. I appreciate your positive outlook and understanding that having some product is better than none. We hope to have the opportunity to serve you again in the future. Thank you!

Posted 1 year ago

“Very happy with your product and service. However, I believe I should have purchased a larger size.”

Helpful Report

Posted 1 year ago

Hi Nellie! Thank you for the positive feedback. We're glad that we've hit the mark for you and that you have received your order promptly! We have a 45-day return policy. Returns have to be received in an as-new condition with its original packaging and will be inspected upon return. Please note products that are worn (more than to judge suitability or fit) will not meet our return policy. For exchanges to a different size/color/product, we will pay for shipping both ways. If you'd like to return your order, please visit our returns center. https://www.bodyheal.com.au/tools/returns We aim to keep our customers happy and satisfied. Looking forward to your next purchase. Thanks!

Posted 1 year ago

“Service excellent as had to send back order for larger sizes. Very easy to follow your system with returns and to print out address for the Post Office. Online messages for return delivery dates, spot on.”

Helpful Report

Posted 1 year ago

Hi Fay! Thank you for the positive feedback. We're glad that we've hit the mark for you and happy with our system and services. We aim to keep our customers happy and satisfied. Looking forward to your next purchase. Thanks!

Posted 1 year ago

“Easy to order from and prompt delivery with updates to keep track when delivery will be made”

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Posted 1 year ago

Hi Janice! Thank you for the positive feedback. We're glad that we've hit the mark for you and happy with our system and services. We are also glad that you have received our order promptly. We aim to keep our customers happy and satisfied. Thank you for your purchase!

Posted 1 year ago

“Items arrived very quickly with regular shipping updates. Very good products at cheaper prices with the more you purchase.”

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Posted 1 year ago

Hi Damien! Thank you for the positive feedback. We're glad that we've hit the mark for you and you have received your order promptly! We aim to keep our customers happy and satisfied. Looking forward to your next purchase. Cheers!

Posted 1 year ago

“The website was easy to use..the only thing is when your out off stock maybe let customers know when the product might be back in stock..”

Helpful Report

Posted 1 year ago

Hi Ljiljeka! Thank you for the positive feedback. We're glad that we've hit the mark for you and are happy with our easy-to-use website. In order for your to know when will the product gets restocked, we recommend you add your email address to get notified as soon as stock is available. Click on the size you are after then click on "Notify Me When Available" and enter your email address. We aim to keep our customers happy and satisfied. Looking forward to your next purchase. Thanks!

Posted 1 year ago

“Product received promptly.”

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Posted 1 year ago

Hi Patrick! Thank you for the positive feedback. We're glad that we've hit the mark for you and that you have received your order promptly! We aim to keep our customers happy and satisfied. Thank you!

Posted 1 year ago

“Prompt delivery”

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Posted 1 year ago

Hi Helen! Thank you for the positive feedback. We're glad that we've hit the mark for you and you have received your order promptly! We aim to keep our customers happy and satisfied. Looking forward to your next purchase. Cheers!

Posted 1 year ago

“Fast delivery. Great product.”

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Posted 1 year ago

Hi Fatima! Thank you for the positive feedback. We're glad that we've hit the mark for you and that you have received your order promptly! We aim to keep our customers happy and satisfied. Looking forward to your next purchase. Cheers!

Posted 1 year ago

“Very good service.”

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Posted 1 year ago

Hi Tony! Thank you for the positive feedback. We're glad that we've hit the mark for you and you have received your order promptly! We aim to keep our customers happy and satisfied. Looking forward to your next purchase.

Posted 1 year ago

“Easy to use website, prompt service and delivery. Product well packaged and as described. Happy to shop with them again!”

Helpful Report

Posted 1 year ago

Hi Bronwyn! Thank you for the positive feedback. We're glad that we've hit the mark for you and that you have received your order promptly! We aim to keep our customers happy and satisfied. Thank you!

Posted 1 year ago

“The product I ordered had specific return details on the product page, in the product order, in the order email and even in the delivery email. All return details looked as part of the item I ordered. Once I recieved the item and realised that it wasn't what I needed I wanted to return and recieve a refund, pretty normal thing for almost all online shops and seemingly also very normal at bodyheal considering their almost overwhelming advertisement of return and refund possibilities. But no... no returns possible for this item ( eventho on the item page and all correspondence it seems no problem at all) and also no refunds whatsoever on any of the products from bodyheal. Its all only store credit at the most... NEVER a return in the form of money back to account. Bodyheal is very misleading about their return amd refund policies. Zero stars deserved and customerservice or support is just an automated return message. Don't buy here... not worth the hassle.”

Helpful Report

Posted 1 year ago

Hello Stephen, Thanks for leaving a review. I apologize that you aren't satisfied with our service and would like to clear up any confusion: 1. The testicular supporter does have safeguards in place so that automatic returns are not permitted. This is due to hygiene reasons. Like most retailers, underwear cannot be returned used or tried on. We authorize on a case by case basis after the customer has confirmed that it has not been used. We have done this on many occasions in the past for the testicular supporter. I'm sure you can understand our position of not wanting to re-sell testicular supporters that have been tried on in the past. We're working on trying to make this process more transparent and easier via our returns portal but it's not as simple as it only applies to 3 products out of 200. 2. Automatic 45 day returns and exchanges apply to every other product except for the testicular supporter and jockstraps. It's simply untrue that this is not the case. You can view our reviews here and see customers have mentioned our free returns policy many times. We operate with the notion that a happy customer is a returning customer. So we always try to make sure the experience with us (even for refunds) is a positive experience. https://www.bodyheal.com.au/pages/our-reviews 3. It's also untrue that we do not process refunds back to banks or credit cards. Store credit only applies to customers who pick that option in the returns portal. 4. We see one attempt in trying to reach us via email where you received an automated response with the link to your returns portal. It was clearly labeled as automated and the message also mentioned should you need extra assistance you can reply back to the email. Should you have indicated your intention to return the testicular supporter and confirmed it hadn't been worn we would've happily arranged the return for you. In saying that, can you please confirm the testicular supporter hasn't been tried on and has the original packaging? We'll happily arrange the return label. Thanks, BodyHeal

Posted 1 year ago

“Mail was a bit slow. Would recommend express mail.”

Helpful Report

Posted 1 year ago

Hi! Thank you for your feedback regarding the speed of your mail delivery. We apologize for any inconvenience caused by the delay in delivery. We understand that time is of the essence, and we appreciate your recommendation to use express mail in the future. Please note that your order was shipped out promptly and is still within the shipping time frame for standard post. However, we strongly advise our customers that if they need the support urgently, we recommend using Express Post. We will take your feedback into consideration and ensure that we provide the fastest and most reliable service possible. Please do not hesitate to reach out to us if you have any further concerns or feedback. Thank you for choosing our services, and we hope to continue to serve you in the future.

Posted 1 year ago

Body Heal is rated 4.8 based on 2,247 reviews