Body Heal Reviews

Name: Body Heal
Address: PO Box 294, West Pennant Hills NSW 2125 Australia, West Pennant Hills
Rating: 4.80

4.8 Rating 2,251 Reviews

96 %

of reviewers recommend Body Heal

4.8

Based on 2,251 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Body Heal :

BodyHeal.com.au is your store for physiotherapy, sports injury and rehabilitative products. Whether your suffering from niggling pain or recovering from surgery we have products that can aid you.

Visit Website

Phone:

02 8006 0661

Email:

support@bodyheal.com.au

Location:

PO Box 294, West Pennant Hills NSW 2125 Australia
West Pennant Hills
2125

Body Heal 5 star review on 26th May 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“items arrived in a good time and the items were well packed. The website was easy to use. the masks are Christmas presents.”

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Posted 3 years ago

Hi Jo! Thank you for the positive feedback. We're glad that we've hit the mark for you and you have received your order promptly! We aim to keep our customers happy and satisfied. Thanks!

Posted 3 years ago

“Delivery was within a few days”

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Posted 3 years ago

Hi Karen! Thank you for the positive feedback. We're glad that we've hit the mark for you and you have received your order promptly! We aim to keep our customers happy and satisfied. Looking forward to your next purchase.

Posted 3 years ago

“Easy to find products on website”

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Posted 3 years ago

Hi Julie! Thank you for the positive feedback. We're glad that we've hit the mark for you and you have received your order promptly! We aim to keep our customers happy and satisfied. Thanks again!

Posted 3 years ago

“Great service every step of the way.”

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Posted 3 years ago

Hi! Thank you for the positive feedback. We're glad that we've hit the mark for you. We aim to keep our customers happy and satisfied. Thank you for your purchase!

Posted 3 years ago

“Great job, great communication”

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Posted 3 years ago

Hi! Thank you for the positive feedback. We're glad that we've hit the mark for you. We aim to keep our customers happy and satisfied. Thanks again!

Posted 3 years ago

“Efficient service, especially live chat!”

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Posted 3 years ago

Hi Anna! Thank you for the positive feedback. We're glad that we've hit the mark for you and you have received your order promptly! We aim to keep our customers happy and satisfied. Looking forward to your next purchase. Cheers!

Posted 3 years ago

“Very fast delivery from when ordered.”

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Posted 3 years ago

Hi! Thank you for the positive feedback. We're glad that we've hit the mark for you and you have received your order promptly! We aim to keep our customers happy and satisfied. Looking forward to your next purchase. Thanks!

Posted 3 years ago

“The thumb brace is a great pain reliever and stabiliser.”

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Posted 3 years ago

“Body heals service was really good. Even during these trying COVID times with Australia Post deliveries being delayed the socks were shipped within a day of ordering and arrived within the week.”

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Posted 3 years ago

Hi Patricia! Thank you for the positive feedback. We're glad that we've hit the mark for you and you have received your order promptly! We aim to keep our customers happy and satisfied. Looking forward to your next purchase. Cheers!

Posted 3 years ago

“Great advice and helpful service”

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Posted 3 years ago

Hi Ella! Thank you for the positive feedback. We're glad that we've hit the mark for you and you have received your order promptly! We aim to keep our customers happy and satisfied. Looking forward to your next purchase. Cheers!

Posted 3 years ago

“Great and polite service”

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Posted 3 years ago

Hi Mary! Thank you for the positive feedback. We're glad that we've hit the mark for you. We aim to keep our customers happy and satisfied. Thank you for your purchase!

Posted 3 years ago

“t'was good mane”

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Posted 3 years ago

Hi! Thank you for the positive feedback. We're glad that we've hit the mark for you. We aim to keep our customers happy and satisfied. Thank you for your purchase. Cheers!

Posted 3 years ago

“The service I received was wonderful. From figuring out which size I needed, to the ease of ordering and the very quick delivery. I was very impressed.”

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Posted 3 years ago

Hi Julie! Thank you for the positive feedback. We're glad that we've hit the mark for you and you have received your order promptly! We aim to keep our customers happy and satisfied. Thank you for your purchase!

Posted 3 years ago

“Great service, excellent product. Thanks.”

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Posted 3 years ago

Hi! Thank you for the positive feedback. We're glad that we've hit the mark for you. We aim to keep our customers happy and satisfied. Thank you for your purchase!

Posted 3 years ago

“Excellent”

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Posted 3 years ago

Hi Carmel! Thank you for the positive feedback. We're glad that we've hit the mark for you and you have received your order promptly! We aim to keep our customers happy and satisfied. Thank you for your purchase!

Posted 3 years ago

“I recently purchased OS1st foot sleeves for my plantar fasciitis. I’m very pleased with the relief they provide me.”

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Posted 3 years ago

Hi Rhonda! Thank you for the detailed positive feedback. We're glad that the OS1st FS6 Plantar Fasciitis Natural Compression Foot Sleeves support you well and provided the relief that you need. We aim to keep our customers happy and satisfied. Thank you for your purchase!

Posted 3 years ago

“Great product. Easy to order and quick delivery”

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Posted 3 years ago

Hi Jane! Thank you for the positive feedback. We're glad that we've hit the mark for you and you have received your order promptly! We aim to keep our customers happy and satisfied. Looking forward to your next purchase. Cheers!

Posted 3 years ago

“you need to look on how you deal with your customers, Your left hand dose not tell your right foot what is happening.”

Helpful Report

Posted 3 years ago

Hello Robert, I'm sorry to hear you were not happy with our service even though we feel like we tried to do everything possible. Unfortunately you chose the incorrect size when you initially purchased from us. After it was dispatched and already with Australia Post you got in touch asking for the order to be changed. This was obviously not possible as it had left our warehouse. Once it is with Australia Post there is very little we can do considering Australia Post is a separate company. After speaking on the phone I had given 2 options. Either you wait for the incorrect size to be delivered and then you can exchange the products. Which would take a long time considering it has to be received at our warehouse and there are well known delays with Australia Post at the moment. Or the other option was to place a new order and we will try to ask Australia Post to return the original parcel back to us. I also made note that there are delays with AusPost at the moment and that we would not process a refund for the incorrectly ordered size until it arrived back to us. Because there was still a very good chance that the first package would be delivered to you, return to sender isn't very reliable mid transit. You agreed to the second option and we added Free Express Post as the incorrect size was an honest mistake by you. We then re-iterated the estimated day of delivery and that there are delays at the moment so we're not sure how accurate the estimated day of delivery was. 2-3 days go by and you get in touch suggesting that we had taken your money and also had not refunded. I re-iterated that both parcels are still in transit. The first package was now near your address (crossing state lines) and the second package was also close. It did not appear as though the first package was getting returned back to us, instead it looked like it was still going to be delivered to your address. Hence, we could not process a refund yet. I had also given you the estimated date of delivery shown on AusPost tracking page. You also mentioned that you did not click on any of our AusPost tracking links as you were worried of scams so you could not confirm what we were saying and this made matter worse. Day before the estimated delivery day, AusPost updates the 2nd parcels delivery estimate by 1 day. Again, you get in touch suggesting that we taken your money for no reason. This time we do process a refund for the first order even though it looked it was still being delivered to your address. This was because we could see you were worried and wanted to allay some of the fears. The very next day both parcels get delivered to you. So as you can see from the timeline of events we're not sure what else we could've done differently. I hope you realize that we tried everything possible considering the well known delays with AusPost at the moment and the fact that it's not good practice to refund perfectly new items before they're even on the way back to us. As always we welcome constructive feedback on how this situation could've been handled better from a customers point of view but please take note of what is said above. Thanks, BodyHeal

Posted 3 years ago

“Effective for my plantar fasciitis”

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Posted 3 years ago

“Promptly despatched same day. I paid the small additional cost for express post and the package arrived within the allocated timeframe.”

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Posted 3 years ago

Hi Mary! Thank you for the positive feedback. We're glad that we've hit the mark for you and you have received your order promptly! We aim to keep our customers happy and satisfied. Thanks, again!

Posted 3 years ago

Body Heal is rated 4.8 based on 2,251 reviews