Body Heal Reviews

Name: Body Heal
Address: PO Box 294, West Pennant Hills NSW 2125 Australia, West Pennant Hills
Rating: 4.80

4.8 Rating 2,251 Reviews

96 %

of reviewers recommend Body Heal

4.8

Based on 2,251 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Body Heal :

BodyHeal.com.au is your store for physiotherapy, sports injury and rehabilitative products. Whether your suffering from niggling pain or recovering from surgery we have products that can aid you.

Visit Website

Phone:

02 8006 0661

Email:

support@bodyheal.com.au

Location:

PO Box 294, West Pennant Hills NSW 2125 Australia
West Pennant Hills
2125

Body Heal 5 star review on 26th May 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service Lots of communication, prompt response to queries. High degree of confidence in dealing with them.”

Helpful Report

Posted 2 years ago

Hi! Thank you for the positive feedback. We're glad that we've hit the mark for you and that you are happy with our service! We aim to keep our customers happy and satisfied. Thanks again!

Posted 2 years ago

“Fast delivery, good communication and refunded my money promptly as the brace was too big”

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Posted 2 years ago

Hi Kathryn! Thank you for the positive feedback. We're glad that we've hit the mark for you and that you have received your order promptly. We aim to keep our customers happy and satisfied. Thanks!

Posted 2 years ago

“Happy with the service from Body Heals. Easy process in ordering the item. They sent the item nice and quick. Can't complain about them at all. Thank you Body Heal.”

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Posted 2 years ago

Hi Shane! Thank you for the positive feedback. We're glad that we've hit the mark for you and that you have received your order promptly! We aim to keep our customers happy and satisfied. Looking forward to your next purchase. Cheers!

Posted 2 years ago

“Excellent delivery time🤗”

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Posted 2 years ago

Hi Robyn! Thank you for the positive feedback. We're glad that we've hit the mark for you and that you have received your order promptly! We aim to keep our customers happy and satisfied. Thank you for your purchase!

Posted 2 years ago

“I suppose everything was excellent, but I have received my knee guard, and after buying the largest possible. It doesn’t fit.I can’t get it over my calf let alone onto my knee. So disappointed. Not sure what to do now.”

Helpful Report

Posted 2 years ago

Hi Kaz! Thank you for your feedback. We're glad that we've hit the mark for you. Sorry to hear the product did not match your expectations. As you can see this product has a vast majority of positive feedback and provide the support that most of our customers need. However, like any garment/support, there are exceptions such as yourself. Everyone is made differently so it's difficult to have one product that is 100% accurate for everyone. Our returns policy allows our customers to try on the product for fit, comfort, and effectiveness. We have a 30-day return policy. Returns have to be received in an as-new condition with its original packaging and will be inspected upon return. Please note products that are worn (more than to judge suitability or fit) will not meet our return policy. For exchanges to a different size/colour/product, we will pay for shipping both ways. We would like to recommend these products below as an alternative: https://www.bodyheal.com.au/collections/knee-support-braces/products/5313x-mueller-hinged-wraparound-knee-brace https://www.bodyheal.com.au/collections/knee-support-braces/products/donjoy-performance-bionic-knee-brace https://www.bodyheal.com.au/collections/knee-support-braces/products/os1st-ks7-performance-knee-sleeve If you'd like to return/exchange your order, please visit our returns centre. https://www.bodyheal.com.au/tools/returns Thanks BodyHeal

Posted 2 years ago

“This company processed my order very quickly and kept me advised on delivery. Well done.”

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Posted 2 years ago

Hi! Thank you for the positive feedback. We're glad that we've hit the mark for you. We aim to keep our customers happy and satisfied. Thank you for your purchase!

Posted 2 years ago

“Quick delivery and products work”

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Posted 2 years ago

Hi Carolyn! Thank you for the positive feedback. We're glad that we've hit the mark for you and you have received your order promptly! We aim to keep our customers happy and satisfied. Thank you for your purchase!

Posted 2 years ago

“The purchase was very easy and the tracking was good”

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Posted 2 years ago

Hi Gary! Thank you for the positive feedback. We're glad that we've hit the mark for you and that you have received your order promptly! We aim to keep our customers happy and satisfied. Thank you for your purchase!

Posted 2 years ago

“So Fast and on time keep up the good work”

Body Heal 5 star review on 14th May 2022

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Posted 2 years ago

Hi Louie! Thank you for the positive feedback. We're glad that we've hit the mark for you and that you have received your order promptly! We aim to keep our customers happy and satisfied. Thanks, again!

Posted 2 years ago

“Product is good quality and prompt delivery”

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Posted 2 years ago

Hi Helen! Thank you for the positive feedback. We're glad that we've hit the mark for you and that you have received your order promptly! We aim to keep our customers happy and satisfied. Thank you for your purchase!

Posted 2 years ago

“All good this end, delivery great. Our second with no problems. We wii return when needed.”

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Posted 2 years ago

Hi Colin! Thank you for the positive feedback. We're glad that we've hit the mark for you and that you have received your order with no problem! We aim to keep our customers happy and satisfied. Thank you for your purchase!

Posted 2 years ago

“Good service”

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Posted 2 years ago

Hi Greg! Thank you for the positive feedback. We're glad that we've hit the mark for you. We aim to keep our customers happy and satisfied. Thank you!

Posted 2 years ago

“The Service I received from BodyHeal was excellent. They called me after I left my name and number providing real customer service. The McDavids Knee Brace 429X was a perfect fit. After having been through several previous knee operations with my right knee and then a total knee replacement I have had allot of experience with knee braces. I use to use Don Joy but after experiencing the McDavid's 429X on my left knee I am immediately ordering another model for the water. The quality of workmanship is superior and combined with BodyHeal's Customer service it was a win-win situation. I highly recommend both McDavid and Bodyheal...the win-win plan.”

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Posted 2 years ago

Hi Frank! Thank you for the positive feedback. We're glad that we've hit the mark for you and that you are satisfied with our process and service. We aim to keep our customers happy and satisfied. Looking forward to your next purchase. Cheers!

Posted 2 years ago

“Very fast delivery”

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Posted 2 years ago

Hi Arthur! Thank you for the positive feedback. We're glad that we've hit the mark for you and that you have received your order promptly! We aim to keep our customers happy and satisfied. Thank you!

Posted 2 years ago

“Product was packaged very poorly. There were lose threads throughout the item when it first arrived.”

Helpful Report

Posted 2 years ago

Hi Annika! Thank you for your feedback. Sorry to hear that the product and packaging did not match your expectations. The satchels that we use for the product packaging that we generally use are recyclable and also produce less wastage than cardboard boxes. Which is the second benefit as customers are more selective about who they purchase from and the footprint they leave. 90% of our parcels are delivered fine which is why we have decided not to ship in cardboard boxes. We realise that some customers may be purchasing the product as a gift and can't risk any damage during transit. This is why we do offer the option to send the item in a cardboard box for just $1.50 extra that every customer gets offered on our cart page before checkout. You can read about it here https://www.bodyheal.com.au/pages/shipping-delivery#box. We recommend this option if keeping the product packaging in excellent condition is important for you. We've found that most customers throw away the product packaging after they start using the product so it's not as important as the price they pay in their decision. Hope this answers your concern. We're trying to keep our prices as competitive as possible, and the risk of damage during transit is quite low. Rest assured that all our products are brand new and if the satchel was sealed then there's no chance it's been opened during transit. If you think that the product is faulty kindly send us a photo showing the defect and we will forward it to the manufacturer. We appreciate your patience on this matter. Looking forward to hearing back from you soon. Thanks BodyHeal

Posted 2 years ago

“I sprained my wrist and arm a year ago and in addition to having arthritis in my hand was in pain. Data entry was a nightmare before. The wrist support is the bomb and making such a difference to me. Thanks will be ordering again and have been recommending Body Heal to everyone 👌👍 Australia post sent my package on a voyage back and forth a few times to and from Melbourne. It had more frequent flyer miles than me,but that's no reflection on this company. Despatched next day after order.”

Helpful Report

Posted 2 years ago

Hi Deb! Thank you for the detailed positive feedback. We're glad that we've hit the mark for you and that you have received your order promptly! We aim to keep our customers happy and satisfied. Thank you for your purchase!

Posted 2 years ago

“Excellent communication with company. Unfortunately, the knee sleeves even though they were the right size they slipped down. A smaller size would have been too tight. Lovely quality. I was disappointed as it had very good reviews.”

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Posted 2 years ago

Hi Elaine! Thank you for the positive feedback. We're glad that we've hit the mark for you. We aim to keep our customers happy and satisfied. Thank you for your purchase!

Posted 2 years ago

“Speedy delivery”

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Posted 2 years ago

Hi Brenda! Thank you for the positive feedback. We're glad that we've hit the mark for you and that you have received your order promptly! We aim to keep our customers happy and satisfied. Thank you for your purchase!

Posted 2 years ago

“Prompt delivery. Whole process user friendly giving confidence it the product.”

Helpful Report

Posted 2 years ago

Hi Maree! Thank you for the positive feedback. We're glad that we've hit the mark for you and that you have received your order promptly! We aim to keep our customers happy and satisfied. Thank you for your purchase!

Posted 2 years ago

“Very happy with product and prompt service. Thank you.”

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Posted 2 years ago

Hi Silvana! Thank you for the positive feedback. We're glad that we've hit the mark for you and that you have received your order promptly! We aim to keep our customers happy and satisfied. Thank you!

Posted 2 years ago

Body Heal is rated 4.8 based on 2,251 reviews