Name: Body Heal
Address: PO Box 294, West Pennant Hills NSW 2125 Australia, West Pennant Hills
Rating: 4.80

“Fantastic company. The service is great and you can relay on it, it will always arrive at your door before you know it. Thank you BodyHeal.”

Helpful Report

Posted 2 years ago

Hi John! Thank you for the positive feedback. We're glad that we've hit the mark for you and you have received your order promptly! We aim to keep our customers happy and satisfied. Thank you so much!

Posted 2 years ago

“Service was excellent but unfortunately sizing was no good for me !”

Helpful Report

Posted 2 years ago

Hi! Thank you for your feedback. Sorry to hear the product did not match your expectations. As you can see this product has a vast majority of positive feedback and provide the support that most of our customers need. However, like any garment/support, there are exceptions such as yourself. Everyone is made differently so it's difficult to have one product that is 100% accurate for everyone. Our returns policy allows our customers to try on the product for fit, comfort, and effectiveness. We have a 30-day return policy. Returns have to be received in an as-new condition with its original packaging and will be inspected upon return. Please note products that are worn (more than to judge suitability or fit) will not meet our return policy. For exchanges to a different size/color/product, we will pay for shipping both ways. If you'd like to return/exchange your order, please visit our returns center. https://www.bodyheal.com.au/tools/returns Thanks BodyHeal

Posted 2 years ago

“Excellent quick service…great communication throughout.”

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Posted 2 years ago

Hi Anne! Thank you for the positive feedback. We're glad that we've hit the mark for you and that you have received your order promptly. We aim to keep our customers happy and satisfied. Thanks again!

Posted 2 years ago

“I recently ordered a Back Brace from BodyHeal and sadly ordered the wrong size. Not only did BodyHeal gladly swap my Back Brace over, they actually paid the Postal costs both ways. It was my mistake and the service I received was First Class. I can't recommend BodyHeal high enough for the assistance and courtesy I received. Thanks!”

Helpful Report

Posted 2 years ago

Hi David! Thank you for the positive feedback. We're glad that we've hit the mark for you and that you are satisfied with our service. We aim to keep our customers happy and satisfied. Looking forward to your next purchase. Cheers!

Posted 2 years ago

“Great product but not correct item for my father The support of return process was timely and professional throughout. Refund received as advised”

Helpful Report

Posted 2 years ago

Hi Alison! Thank you for your feedback. Sorry to hear the product did not match your expectations. As you can see this product has a vast majority of positive feedback and provide the support that most of our customers need. However, like any garment/support, there are exceptions such as your father. Everyone is made differently so it's difficult to have one product that is 100% accurate for everyone. Our returns policy allows our customers to try on the product for fit, comfort, and effectiveness. We're glad that we've hit the mark for you and that you are satisfied with our service. We aim to keep our customers happy and satisfied. Thank you!

Posted 2 years ago

“Great product and fast delivery.”

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Posted 2 years ago

Hi Karim Thank you for the positive feedback. We're glad that we've hit the mark for you and you have received your order promptly! We aim to keep our customers happy and satisfied. Looking forward to your next purchase. Cheers!

Posted 2 years ago

“Very prompt & professional”

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Posted 2 years ago

Hi! Thank you for the positive feedback. We're glad that we've hit the mark for you and that you have received your order promptly! We aim to keep our customers happy and satisfied. Looking forward to your next purchase. Cheers!

Posted 2 years ago

“Website & ordering is easy to navigate. Imak gloves are a great product. Cost & postage were reasonable.”

Helpful Report

Posted 2 years ago

Hi! Thank you for the positive feedback. We're glad that we've hit the mark for you and that you have received your order promptly! We aim to keep our customers happy and satisfied. Looking forward to your next purchase. Cheers!

Posted 2 years ago

“We have been told the parcel binder has been sent and delivered but it has not arrived. They say the tracking number is incorrect. Could some one in your office please ring me +61 424445350 Thank you Virginia”

Helpful Report

Posted 2 years ago

Hello Virginia Thank you for your feedback. We have responded to your email together with a photo showing where Australia Post left your parcel. We're sorry to hear that you still haven't received your order yet. We have already lodged an investigation with Australia post to further investigate your missing package. We often find that after lodging an investigation the parcel is often found, sometimes they incorrectly mark it as delivered. Also upon checking, the postie took a photo when they delivered your parcel. We have sent it to you via email and also please confirm if the shipping address is correct as well. Did you check with your family members or with your neighbours to see if the parcel has been accidentally delivered to them? We would recommend for you check with them in the meantime while we wait to hear back. I know it can be frustrating but unfortunately, we can't send out a replacement until we hear back. There's a good chance it's not actually lost and on top of that AusPost does not reimburse us for lost parcels. However, lost parcels are extremely rare so I am optimistic we will have a favourable situation. As soon as there is an update from Auspost, we will let you know immediately. Looking forward to hearing back from you soon. Thanks BodyHeal

Posted 2 years ago

“Excellent service and products available and delivered on time”

Helpful Report

Posted 2 years ago

Hi David! Thank you for the positive feedback. We're glad that we've hit the mark for you and that you have received your order promptly! We aim to keep our customers happy and satisfied. Looking forward to your next purchase. Cheers!

Posted 2 years ago

“Suffering arthritis in the feet and being a busy teacher, I needed something to support me to get through the day. I ordered a pair of ortho socks and they were so good, I ordered three more pairs. Items were shipped extremely quickly and even with Oz Post being a bit slow these days they arrived within a week. Thanks so much!”

Helpful Report

Posted 2 years ago

Hi! Thank you for the positive feedback. We're glad that we've hit the mark for you and that you have received your order promptly! We aim to keep our customers happy and satisfied. Thank you for your purchase!

Posted 2 years ago

“Needed the next size up so returned and exchanged, XL fits perfectly, thanks”

Helpful Report

Posted 2 years ago

Hi Neale! Thank you for the positive feedback. We're glad that we've hit the mark for you and that you have received your order promptly! We aim to keep our customers happy and satisfied. Looking forward to your next purchase. Cheers!

Posted 2 years ago

“My review is still okay because I have had an just exchange for the size between small and medium not gonna change in more than three weeks that’s not right I bought it from your shop 3 belt ???”

Helpful Report

Posted 2 years ago

Hi Bakri! Thank you for your feedback. Sorry to hear the product did not fit and we weren't able to accept your return. As per our email, Unfortunately, the item you returned to us doesn't have the original packaging as required by our returns policy. The reason we require the original packaging is that it has the barcode, product information and important medical disclaimers. Without the original packaging, the product cannot be processed by our warehouse or resold, therefore it can't be accepted by us. We hope you understand and appreciate our stance. I'm sure you appreciated receiving the product brand new with its original packaging. We have tried to make our returns policy as flexible as possible by allowing customers to try on the products to judge fit and suitability. 99% of the time returns are received in great condition and therefore we have been able to process refunds or exchanges without issue. However, in some rare situations (such as this) we aren't able to accept returns due to the condition of the product or packaging. We have returned this product at our cost back to you. Upon checking you have placed a new order for 1 x unit of Neo G RX Sacroiliac Belt - Medium size. Feel free to let us know if you have any questions. We aim to keep our customers happy and satisfied. Thanks BodyHeal

Posted 2 years ago

“Service including delivery spot on. Product is most appropriate for my needs.”

Helpful Report

Posted 2 years ago

Hi Lynette! Thank you for the positive feedback. We're glad that we've hit the mark for you and that you have received your order promptly! We aim to keep our customers happy and satisfied. Looking forward to your next purchase. Cheers!

Posted 2 years ago

“Very helpful”

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Posted 2 years ago

Hi Jess! Thank you for the positive feedback. We're glad that we've hit the mark for you. We aim to keep our customers happy and satisfied. Looking forward to your next purchase. Cheers!

Posted 2 years ago

“Ordering, delivery & service fast. Item purchased is just what was needed for back support to assist in alleviating severe pain in the spinal region.”

Helpful Report

Posted 2 years ago

Hi Robyn! Thank you for the positive feedback. We're glad that we've hit the mark for you and that you have received your order promptly! We aim to keep our customers happy and satisfied. Looking forward to your next purchase. Cheers!

Posted 2 years ago

“BodyHeals has a good variety of products, and very quick service”

Helpful Report

Posted 2 years ago

Hi Gaynor! Thank you for the positive feedback. We're glad that we've hit the mark for you and that you have received your order promptly! We aim to keep our customers happy and satisfied. Thank you for your purchase!

Posted 2 years ago

“Quick delivery from time of order”

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Posted 2 years ago

Hi Seb! Thank you for the positive feedback. We're glad that we've hit the mark for you and that you have received your order promptly! We aim to keep our customers happy and satisfied. Looking forward to your next purchase. Cheers!

Posted 2 years ago

“Great services”

Helpful Report

Posted 2 years ago

Hi! Thank you for the positive feedback. We're glad that we've hit the mark for you and that you have received your order promptly! We aim to keep our customers happy and satisfied. Looking forward to your next purchase. Cheers!

Posted 2 years ago

“Excellent service, fast delivery and great product.”

Helpful Report

Posted 2 years ago

Hi! Thank you for the positive feedback. We're glad that we've hit the mark for you and that you have received your order promptly! We aim to keep our customers happy and satisfied. Looking forward to your next purchase. Cheers!

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Body Heal Reviews