Body Heal Reviews

Name: Body Heal
Address: PO Box 294, West Pennant Hills NSW 2125 Australia, West Pennant Hills
Rating: 4.80

4.8 Rating 2,251 Reviews

96 %

of reviewers recommend Body Heal

4.8

Based on 2,251 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Body Heal :

BodyHeal.com.au is your store for physiotherapy, sports injury and rehabilitative products. Whether your suffering from niggling pain or recovering from surgery we have products that can aid you.

Visit Website

Phone:

02 8006 0661

Email:

support@bodyheal.com.au

Location:

PO Box 294, West Pennant Hills NSW 2125 Australia
West Pennant Hills
2125

Body Heal 5 star review on 26th May 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Best products, best customer service who go out of their way to help, speedy delivery (even during Covid). Honest & trustworthy company & sight. Thank you so much for helping me get the perfect fit & product for my 89 year old mum. Love you guys :)x”

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Posted 4 years ago

“Great products that help with chronic pain. Will be buying from Body Heal again!”

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Posted 4 years ago

Hi Melinda! Thank you for the positive feedback. We're glad to know that our product helps you ease your pain. We aim to keep our customers happy and satisfied. Looking forward to your next purchase. Thanks again!

Posted 4 years ago

“quick delivery and product as described. seal cast cover a must!”

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Posted 4 years ago

Hi! Thank you for the positive feedback. We're glad that you find our product great and you received it immediately. Looking forward to your next purchase. Thanks again!

Posted 4 years ago

“you were unhelpful and you can rest assured you won't be getting any further business from me. you know where you can put your coupon.!”

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Posted 4 years ago

“Have tried other wrist braces and this is super comfortable in comparison. Great customer service during postal issues.”

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Posted 4 years ago

Hi! We sincerely apologize for the trouble and delay this has caused you. As you may remember the wrong address came through incorrectly because of your PayPal account. Your order was dispatched promptly on September 22, 2020, and was onboard for delivery on the 24th of September to the incorrect address. Your parcel was redirected twice and please note that as per Australia Post when a parcel gets redirected it can cause delays. https://auspost.com.au/receiving/manage-deliveries-in-transit/redirect-parcels-in-transit. Aside from that Australia Post is suffering from congestion in its network due to COVID-19 and facing issues delivering parcels in Victoria due to the restrictions over there. We are so sorry that you are experiencing this as there is only so much we can do in situations like this as we are still dispatching orders promptly and accurately every business day which was the case with your order. In the meantime, we will be lodging an investigation shortly with AusPost and be in touch with you. Thank you for your patience and understanding.

Posted 4 years ago

“Excellent”

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Posted 4 years ago

Hi Richard! Thank you for the positive feedback. We're glad that you have found the product great and excellent. We aim to keep our customers happy and satisfied. Looking forward to your next purchase. Cheers!

Posted 4 years ago

“Needed this as a medical aid, thus delayed delivery was a problem”

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Posted 4 years ago

Hi! Thank you for letting us know. We sincerely apologize for the delay, Your order was dispatched promptly on the 18th of September. We understand that you are expecting the product to get delivered faster unfortunately due to the unprecedented situation at the moment with COVID-19, Australia Post is suffering from congestion in their network. We are still dispatching orders promptly every business day however the issue has been Australia Post. There's only so much we can do in situations like this, we use Australia's best and most trusted delivery service but they're facing issues mostly due to the restrictions in Victoria. We've had a header notice on our website since the end of March to inform customers that there are delays at the moment and to factor in the extra shipping time before they purchase. About 80% of our parcels are still getting delivered in a reasonable amount of time. Again we sincerely apologize for the delay and we appreciate your patience during this tough time.

Posted 4 years ago

“Body Heal were awesome. The product i wanted was out of stock but as soon as it came back in, they emailed me to let me know and the process from there was easy and very quick. I was expecting delivery to take a while because of the situation in Victoria with the pandemic, but my purchase got to me really quickly. So happy! And yes I will be going back to body heal in the future!”

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Posted 4 years ago

“The gloves really helped me ease the pain in my fingers. I just did not want to remove it.the firm hold ..the compression the pressure worked wonders.wore it fully for two weeks night and day and now only when required.very easy to clean and dry.i carry one pair with me all the time. One pair I use when I apply massaging cream at night.looks small in size but fits very well and also use hand gloves over it when need to do home chores.thank you very much for sending it so quickly to me.”

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Posted 4 years ago

Hi Usha! Thank you for the positive feedback. We're glad that you are happy with the product you ordered and helps you ease the pain in your fingers. We aim to keep our customers and happy satisfied. Looking forward to your next purchase. Cheers!

Posted 4 years ago

“Great service good product thanks”

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Posted 4 years ago

Hi! Thank you for the positive feedback. We're glad that you are happy with the product you ordered and satisfied with our service. Looking forward to your next purchase! Cheers!

Posted 4 years ago

“Service was good, delivery was prompt. Hassle free.”

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Posted 4 years ago

Hi! Thank you for the positive feedback. We're glad that we have hit the mark for you. We aim to keep our customers happy and satisfied. Thanks again!

Posted 4 years ago

“Have sent back the product as it didn’t fit but havnt received a refund and struggling to get them to acknowledge they have received the returned item ..unimpressed. Seems the parcel was lost in transit but they processed a refund . Thank you”

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Posted 4 years ago

Hello Rochelle, We're sorry you felt the need to to post a 1 star review when we have been in constant communication with you. We're not in the business of scamming customers, we have a 8 year track record with customers returning back ordering multiple times because of our service and support. In our last 2 emails to you we have asked for the AusPost tracking number so we can identify if the parcel has made it back to our warehouse yet. We can't be sure it has especially when there are severe delays with AusPost especially for parcels going into Victoria (where our warehouse is based). You can read about it here: https://auspost.com.au/about-us/news-media/important-updates/coronavirus/coronavirus-domestic-updates#delays Secondly, our warehouse receives 100s of parcels a day so it will also help in identifying the return if for example the order ID isn't on the front of the parcel. Please reply back to our email with the tracking number, which you can find in your AusPost receipt and we'll happily investigate to see what has happened.

Posted 4 years ago

“Excellent company to deal with. Prompt delivery and have a great range of products. Highly recommended.”

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Posted 4 years ago

Hi Eric! Thank you for the positive feedback! We're glad that we've hit the mark for you. We aim to keep our customers happy and satisfied. Thanks again!

Posted 4 years ago

“Excellent service . Order arrived promptly. Article exactly as ordered. Would deal with again.”

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Posted 4 years ago

Hi Beverly! Thank you for the positive feedback. We're glad that we've hit the mark for you. We aim to keep our customers happy and satisfied. Looking forward to your next purchase! Cheers!

Posted 4 years ago

“Body Heal were awesome to deal with and my product is second to none”

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Posted 4 years ago

Hi Brad! Thank you for the positive feedback. We're glad that we've hit the mark for you and that you are satisfied with the product you ordered. We aim to keep our customers happy and satisfied. Looking forward to your next purchase! Cheers!

Posted 4 years ago

“Thank you for your prompt assistance in tracking down delivery.”

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Posted 4 years ago

Hi! Thank you for the positive feedback. We're glad that we were able to assist you in locating your delivery. We aim to keep our customers happy and satisfied! Thanks again!

Posted 4 years ago

“Fabulous products fabulous service thank you”

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Posted 4 years ago

Hi David! Thank you for the positive feedback. We're glad that we have hit the mark for you. We aim to keep our customers happy and satisfied. Thanks again!

Posted 4 years ago

“Very happy with service the from Body Heal I am buying another one as the original one is to small.”

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Posted 4 years ago

Hi Des! Thank you for the positive feedback. We're glad that we have hit the mark for you. We have a 45 day returns policy that allows you to try on our products to judge fit. So there is an opportunity for all our customers to try on the product and return it back to us if they think it's not a good fit for them. Kindly send us a message at support@bodyheal.com.au. Thanks again.

Posted 4 years ago

“Had trouble with aus post over my delivery. Body heal did step in and help try and resolve the problem with Australia post as they knew how much I needed the brace.”

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Posted 4 years ago

Hi! Thank you for the positive feedback. We're glad that we've hit the mark for you and was able to clear things us with your shipment. We aim to keep our customers happy and satisfied. Thanks again!

Posted 4 years ago

“Very good service”

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Posted 4 years ago

Hi Arthur! Thank you for the positive feedback. We're glad that we have hit the mark for you. We aim to keep our customers happy and satisfied. Looking forward to your next purchase. Cheers!

Posted 4 years ago

Body Heal is rated 4.8 based on 2,251 reviews