Body Heal Reviews

Name: Body Heal
Address: PO Box 294, West Pennant Hills NSW 2125 Australia, West Pennant Hills
Rating: 4.80

4.8 Rating 2,257 Reviews

96 %

of reviewers recommend Body Heal

4.8

Based on 2,257 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Body Heal :

BodyHeal.com.au is your store for physiotherapy, sports injury and rehabilitative products. Whether your suffering from niggling pain or recovering from surgery we have products that can aid you.

Visit Website

Phone:

02 8006 0661

Email:

support@bodyheal.com.au

Location:

PO Box 294, West Pennant Hills NSW 2125 Australia
West Pennant Hills
2125

Body Heal 5 star review on 26th May 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Service was great. But think the top of the knee sleeve is going to wear quite quickly”

Helpful Report

Posted 2 years ago

Hi Colleen! Thank you for your feedback. We're glad that we've hit the mark for you in terms of service. Sorry to hear the product did not match your expectations. As you can see this product has a vast majority of positive feedback and provide the support that most of our customers need. Our returns policy allows our customers to try on the product for fit, comfort, and effectiveness. We have a 45-day return policy. Returns have to be received in an as-new condition with its original packaging and will be inspected upon return. Please note products that are worn (more than to judge suitability or fit) will not meet our return policy. For exchanges to a different size/color/product, we will pay for shipping both ways. If you'd like to return your order, please visit our returns center. https://www.bodyheal.com.au/tools/returns Thanks BodyHeal

Posted 2 years ago

“Very efficient service and gloves are as described.”

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Posted 2 years ago

“Prompt service, very fast postage and a reasonable price”

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Posted 2 years ago

Hi Bella! Thank you for the positive feedback. We're glad that we've hit the mark for you and that you have received your order promptly! We aim to keep our customers happy and satisfied. Looking forward to your next purchase. Cheers!

Posted 2 years ago

“I needed to return an item … Body Heal couldn’t have been more helpful. Nothing was a problem. Very friendly service.”

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Posted 2 years ago

Hi Elizabeth! Thank you for the positive feedback. We're glad that we've hit the mark for you. We aim to keep our customers happy and satisfied. Looking forward to your next purchase. Thank you!

Posted 2 years ago

“The product arrived on time and is exactly as described. The company was clear and regular in terms of their communication. Overall a great transaction.”

Helpful Report

Posted 2 years ago

Hi Varley! Thank you for the positive feedback. We're glad that we've hit the mark for you and that you have received your order promptly! We aim to keep our customers happy and satisfied. Thank you!

Posted 2 years ago

“Very fast service and very friendly.”

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Posted 2 years ago

Hi David! Thank you for the positive feedback. We're glad that we've hit the mark for you and that you have received your order promptly! We aim to keep our customers happy and satisfied. Looking forward to your next purchase. Cheers!

Posted 2 years ago

“very straightforward online experience, kept informed via email re the delivery and received the parcel within 2 business days”

Helpful Report

Posted 2 years ago

Hi Alison! Thank you for the positive feedback. We're glad that we've hit the mark for you and that you have received your order promptly! We aim to keep our customers happy and satisfied. Looking forward to your next purchase. Cheers!

Posted 2 years ago

“Good product, easy ordering and quick delivery”

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Posted 2 years ago

Hi Tony! Thank you for the positive feedback. We're glad that we've hit the mark for you and that you have received your order promptly! We aim to keep our customers happy and satisfied. Looking forward to your next purchase. Cheers!

Posted 2 years ago

“Excellent service 👏 merry Christmas”

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Posted 2 years ago

Hi Carlos! Thank you for the positive feedback. We're glad that we've hit the mark for you. We aim to keep our customers happy and satisfied. Thank you!

Posted 2 years ago

“Good service and fast delivery. Quality product.”

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Posted 2 years ago

Hi Jenni! Thank you for the positive feedback. We're glad that we've hit the mark for you and that you have received your order promptly! We aim to keep our customers happy and satisfied. Thank you!

Posted 2 years ago

“Very good service”

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Posted 2 years ago

Hi Sue! Thank you for the positive feedback. We're glad that we've hit the mark for you and that you have received your order promptly! We aim to keep our customers happy and satisfied. Thank you!

Posted 2 years ago

“Hassle-free dealing and processing by Body Heal - tracking showed delay in delivery down to Auspost”

Helpful Report

Posted 2 years ago

Hi John! Thank you for the positive feedback. We're glad that we've hit the mark for you and we're sorry that you did not receive your order promptly. Upon checking, your order was placed on November 29 at 5:34 pm. It was dispatched the next day. Standard Post going to QLD takes 3-6 business days. Again, we apologize for the delay, Australia Post is having delays and backlogs due to Railway issues in WA hence why there aren't any real-time updates. You can check the status of the railway issues here:https://auspost.com.au/service-updates/domestic-service-updates/nsw-to-wa-delivery-delays There's only so much we can do in situations like this, we use Australia's best and most trusted delivery service but they're also facing issues/backlogs due to Railway issues and the coming holidays. We appreciate your patience and feel free to let us know if you have any questions or concerns. Thanks BodyHeal

Posted 2 years ago

“Delivery was slow. Had to drive 50km to collect from PO Was not expecting that.”

Helpful Report

Posted 2 years ago

Hello Llew! Thank you for your feedback. Sorry to hear that you had to drive to the post office to pick up your parcel/order. Unfortunately, in things like that, we don't have any control. Once the driver sees that there is no safe place to leave the parcel they will forward that to Australia Post, Post Office. This is to prevent your parcel from getting stolen/damaged or lost. I hope you understand. Thank you!

Posted 2 years ago

“Excellent step by step communication.”

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Posted 2 years ago

Hi Leanne! Thank you for the positive feedback. We're glad that we've hit the mark for you. We aim to keep our customers happy and satisfied. Thank you!

Posted 2 years ago

“Super fast postage and exactly what I ordered and needed”

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Posted 2 years ago

Hi Cheryl! Thank you for the positive feedback. We're glad that we've hit the mark for you and that you have received your order promptly! We aim to keep our customers happy and satisfied. Looking forward to your next purchase. Cheers!

Posted 2 years ago

“Body view is one of the best online stores I have used”

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Posted 2 years ago

Hi Greg! Thank you for the positive feedback. We're glad that we've hit the mark for you. We aim to keep our customers happy and satisfied. Thank you for your purchase!

Posted 2 years ago

“Great and prompt service. Timely response to questions.”

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Posted 2 years ago

Hi Sandra! Thank you for the positive feedback. We're glad that we've hit the mark for you and that you have received your order promptly! We aim to keep our customers happy and satisfied. Thanks!

Posted 2 years ago

“The product is very good. Took a little while to arrive but I am happy overall.”

Helpful Report

Posted 2 years ago

Hi Fei! Thank you for the positive feedback. We're glad that we've hit the mark for you and we apologize that your order arrived 2 days late. Upon checking your order, it was dispatched promptly on November 28, 2022. However Aus Post was suffering from congestion and delays due to railway issues the last couple of weeks and we appreciate your patience. We aim to keep our customers happy and satisfied. Thank you for your purchase!

Posted 2 years ago

“Prompt delivery easy site full product info”

Helpful Report

Posted 2 years ago

Hi! Thank you for the positive feedback. We're glad that we've hit the mark for you and that you have received your order promptly! We aim to keep our customers happy and satisfied. Thank you for your purchase!

Posted 2 years ago

“Received back support in excellent order. Quick processing and delivery time. Recommend BodyHeal for your purchases.”

Helpful Report

Posted 2 years ago

Hi! Thank you for the positive feedback. We're glad that we've hit the mark for you and that you have received your order promptly! We aim to keep our customers happy and satisfied. Looking forward to your next purchase. Thank you!

Posted 2 years ago

Body Heal is rated 4.8 based on 2,257 reviews