Body Heal Reviews

Name: Body Heal
Address: PO Box 294, West Pennant Hills NSW 2125 Australia, West Pennant Hills
Rating: 4.80

4.8 Rating 2,253 Reviews

96 %

of reviewers recommend Body Heal

4.8

Based on 2,253 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Body Heal :

BodyHeal.com.au is your store for physiotherapy, sports injury and rehabilitative products. Whether your suffering from niggling pain or recovering from surgery we have products that can aid you.

Visit Website

Phone:

02 8006 0661

Email:

support@bodyheal.com.au

Location:

PO Box 294, West Pennant Hills NSW 2125 Australia
West Pennant Hills
2125

Body Heal 5 star review on 26th May 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sleeve for my knee is comfortable and providing excellent support. Was kept informed about delivery all the way.”

Helpful Report

Posted 6 months ago

Hi Lester, we're thrilled to hear that you are satisfied with our product and services. We appreciate your feedback and look forward to serving you again!

Posted 6 months ago

“I'm happy with all of the items I purchased from BodyHeal but it was 6.5 months before I received one of the items in my order. I might consider buying from you again but I'm reluctant to buy items that are out of stock. Updates on stock were not well communicated (I had to chase up) and reps said they didn't know when the item would be restocked. If you were selling on a large marketplace site, such tardiness would not be tolerated. Shortly after this review was published I received an (annoying) auto responder email from Body Heal/IO, "Thank you for your review, would you mind revising it or changing your rating now your issue has been dealt with". No I will not revise. Yes the item has been delivered but the issue I spoke about still stands!”

Helpful Report

Posted 6 months ago

Hi Caroline, Thank you for sharing your feedback about your recent order. We sincerely apologize for the extended delay you experienced with one of the items and understand your frustration. Initially, we informed you that the item was out of stock and provided consistent reminders about the estimated timeframe. However, we acknowledge that our supplier encountered unexpected difficulties in restocking the item. We understand that you declined our multiple offers for a full refund on the out-of-stock item and we respect your decision. We appreciate your patience while we await the restock, and as soon as the item becomes available again, we immediately ship it to you. We are continuously working to enhance our communication and inventory management processes to ensure a smoother experience for our valued customers. Your understanding is greatly appreciated, and we hope you'll consider giving us another chance. We are confident in the quality of our products and remain committed to providing excellent customer service. If you have any further questions or concerns, please do not hesitate to contact us.

Posted 6 months ago

“my order arrived super fast. No issues at all.”

Helpful Report

Posted 6 months ago

Hi Martina, we're thrilled you had a positive experience with our product and services. Thank you for taking the time to share your wonderful feedback!

Posted 6 months ago

“No fuss shopping, just don't understand delivery times in Australia. Small package but still took 8 days to be delivered.”

Helpful Report

Posted 6 months ago

“I am very satisfied with the service, prompt delivery and the quality of the socks. Thank you”

Helpful Report

Posted 7 months ago

HI Leoni, we're thrilled that you are very satisfied with our products and services. Thank you for choosing us and we look forward to serving you again in the future!

Posted 6 months ago

“Super quick postage and the products provided are high quality and as advertised. Very happy and have recommended to friends. Will buy from BodyHeals again.”

Helpful Report

Posted 7 months ago

Hi Jillian, we are delighted you had a positive experience with our products and services. Thank you for your feedback! We hope to have the opportunity to serve you again in the future.

Posted 7 months ago

“Fast delivery”

Helpful Report

Posted 7 months ago

Hi Julie, we are pleased to have met your expectations. Thank you for your feedback!

Posted 7 months ago

“Easy to order extremely fast delivery”

Helpful Report

Posted 7 months ago

Hi Ann, we're delighted you had a smooth shopping experience with us. We appreciate your feedback!

Posted 7 months ago

“Great service, great product. I bought a Mc David knee guard in XL a bit big so will now be buying the same product in L.”

Helpful Report

Posted 7 months ago

“Very happy with the promptness that my order had been delivered. Unfortunately I made a mess of the sizing! Should of gone for 'Large' instead of XXL, my bad! 😣 Anyhoo! Gifted the 3 pairs to my Friend who should fit them. She and her husband really need these stockings.”

Helpful Report

Posted 7 months ago

“Great products. Helped immensely.”

Helpful Report

Posted 7 months ago

Hi Jil! We're pleased to have met your expectations. Thank you for your feedback!

Posted 7 months ago

“Very prompt service. Product size is accurate. Quality product.”

Helpful Report

Posted 7 months ago

Hi there! We appreciate your satisfaction with our products and services. Thank you for your feedback!

Posted 7 months ago

“Excellent service”

Helpful Report

Posted 7 months ago

Hi Thomas! We're delighted to hear that you are satisfied with our services. We truly appreciate you taking the time to share your feedback. Thank you!

Posted 7 months ago

“Despite a mix up with my address, Body Heal persisted in trying to help. Very happy with bunion socks when they eventually arrived.”

Helpful Report

Posted 7 months ago

Hi Jenny, we're thrilled to hear that you are happy with your Orthosleeve OS1st BR4 Bunion Relief Socks. We can't wait to assist you again and offer more products that cater to your needs. Your feedback is greatly appreciated!

Posted 7 months ago

“Awesome products Great service. Thanks very much”

Helpful Report

Posted 7 months ago

Hi John. We're glad to have met your expectations. Thank you for your feedback!

Posted 7 months ago

“Always delivers on my orders within a few weeks & orders come with what I ordered”

Helpful Report

Posted 7 months ago

Hi Rowena, we are delighted to have consistently met your expectations. Your continued trust and support are greatly appreciated. Thank you for your positive review, and we look forward to serving you in the future.

Posted 7 months ago

“Websie is well laid out Ordering iis easy and security of your card east good. On my recent order - items arrived within a week and weree well packedd.”

Helpful Report

Posted 7 months ago

We're glad to hear that you had a great experience with our website and are satisfied with our products and services. Your feedback is truly appreciated!

Posted 7 months ago

“Great service. Postage is always fast!”

Helpful Report

Posted 7 months ago

Hi there! We're thrilled you had a great experience with our service. Thank you for your feedback.

Posted 7 months ago

“Excellent online service, easy to choose my product, good information provided, great follow-up emails about delivery and my instructions were followed exactly! Thank you.”

Helpful Report

Posted 7 months ago

Hi Deborah! We're happy you found out website easy to choose the right product for your needs. Thank you for taking the time to share such a positive review!

Posted 7 months ago

“BodyHeal has to be the best online service I have used over the years, fast service & delivery with great communication, never had an issue with any purchases.”

Helpful Report

Posted 7 months ago

Hi Katrina, we are pleased to have met your expectations. Thank you for your feedback, and we hope to have the opportunity to serve you again in the future.

Posted 7 months ago

Body Heal is rated 4.8 based on 2,253 reviews