Body Heal Reviews

Name: Body Heal
Address: PO Box 294, West Pennant Hills NSW 2125 Australia, West Pennant Hills
Rating: 4.80

4.8 Rating 2,251 Reviews

96 %

of reviewers recommend Body Heal

4.8

Based on 2,251 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Body Heal :

BodyHeal.com.au is your store for physiotherapy, sports injury and rehabilitative products. Whether your suffering from niggling pain or recovering from surgery we have products that can aid you.

Visit Website

Phone:

02 8006 0661

Email:

support@bodyheal.com.au

Location:

PO Box 294, West Pennant Hills NSW 2125 Australia
West Pennant Hills
2125

Body Heal 5 star review on 26th May 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First order and the communication was great, order our processed quickly as promised. Not the companies fault and as it happens made no difference but the box was badly damaged when I opened the package, obviously not handled the best by Australia Post. As the contents weren’t breakable it wasn’t an issue.”

Helpful Report

Posted 2 years ago

Hi Linda! Thank you for the positive feedback. We're glad that we've hit the mark for you and that you have received your order promptly! We aim to keep our customers happy and satisfied. We're sorry that your parcel got damaged during transit with AusPost. Unfortunately, although rare, these things happen as packages are sometimes stacked one on top of each other (in a truck for example). I'd say more than 90% of our parcels are delivered fine which is why we have decided not to ship in cardboard boxes. We try to keep our prices as competitive as possible (while offering free shipping). Sending in a box would increase costs that we would have to pass on to our customers. The satchels that we generally use are recyclable and also produce less wastage than cardboard boxes. Which is the second benefit as customers are more selective about who they purchase from and the footprint they leave. However, we realise that some customers may be purchasing the product as a gift and can't risk any damage during transit. This is why we do offer the option to send the item in a cardboard box for just $1.50 extra that every customer gets offered on our cart page before checkout. You can read about it here https://www.bodyheal.com.au/pages/shipping-delivery#box. We recommend this option if keeping the product packaging in excellent condition is important for you. We've found that most customers throw away the product packaging after they start using the product so it's not as important as the price they pay in their decision. Hope this helps you understand why we don't make cardboard boxes a standard. Rest assured that all our products are brand new and if the satchel was sealed then there's no chance it's been opened during transit. Thank you for your purchase!

Posted 2 years ago

“Prompt in delivery, in email answers to questions, and a generous returns and exchanges policy. The knee brace was exactly what was described and exactly what I needed. Other reviewers wrote that they were happy with the products and found them comfortable enough to wear all day long. I feel the same.”

Helpful Report

Posted 2 years ago

Hi Lori! Thank you for the detailed positive feedback. We're glad that we've hit the mark for you, satisfied with the support and that you have received your order promptly! We aim to keep our customers happy and satisfied. Looking forward to your next purchase. Cheers!

Posted 2 years ago

“Thankyou for your prompt service”

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Posted 2 years ago

Hi Robyn! Thank you for the positive feedback. We're glad that we've hit the mark for you and that you have received your order promptly! We aim to keep our customers happy and satisfied. Thank you!

Posted 2 years ago

“Body heal service was good thanks.”

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Posted 2 years ago

Hi Rachael! Thank you for the positive feedback. We're glad that we've hit the mark for you. We aim to keep our customers happy and satisfied. Thank you!

Posted 2 years ago

“Prompt delivery of product, kept informed of delivery status all the way. Product was securely packaged. Product is as described, and fits properly and comfortably. Would definitely deal with BodyHeal again.”

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Posted 2 years ago

Hi Peter! Thank you for the positive feedback. We're glad that we've hit the mark for you, satisfied with the support and that you have received your order promptly! We aim to keep our customers happy and satisfied. Looking forward to your next purchase. Cheers!

Posted 2 years ago

“Very efficient and kept me informed of all stages of the delivery process”

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Posted 2 years ago

Hi Richard! Thank you for the positive feedback. We're glad that we've hit the mark for you and that you have received your order promptly! We aim to keep our customers happy and satisfied. Thank you!

Posted 2 years ago

“Very prompt service . Tracking was good and had them within a week .”

Body Heal 5 star review on 27th June 2022

Helpful Report

Posted 2 years ago

Hi Janelle! Thank you for the positive feedback. We're glad that we've hit the mark for you and that you have received your order promptly! We aim to keep our customers happy and satisfied. Thank you!

Posted 2 years ago

“This is the second knee brace I've ordered , both times I got them delivered to WA in a few days. Wish all the online suppliers were as efficient. Roger Bittner.”

Helpful Report

Posted 2 years ago

Hi Roger! Thank you for the positive feedback. We're glad that we've hit the mark for you and that you have received your order promptly! We aim to keep our customers happy and satisfied. Thank you!

Posted 2 years ago

“Very happy with the service, the item was promptly dispatched.”

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Posted 2 years ago

Hi Brett! Thank you for the positive feedback. We're glad that we've hit the mark for you and you have received your order promptly! We aim to keep our customers happy and satisfied. Thank you!

Posted 2 years ago

“Quick delivery”

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Posted 2 years ago

Hi Megan! Thank you for the positive feedback. We're glad that we've hit the mark for you and that you have received your order promptly! We aim to keep our customers happy and satisfied. Thank you!

Posted 2 years ago

“I love them so much, I had a car accident and shattered my ankles and these are great to support me on my recovery and rehabilitation. Thank you so so much!”

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Posted 2 years ago

“Product delivered promptly with regular delivery updates.”

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Posted 2 years ago

Hi! Thank you for the positive feedback. We're glad that we've hit the mark for you and that you have received your order promptly! We aim to keep our customers happy and satisfied. Thank you!

Posted 2 years ago

“Excellent Service. Informed delivery practice. Cannot fault this company.”

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Posted 2 years ago

Hi Colin! Thank you for the positive feedback. We're glad that we've hit the mark for you and that you are happy with our service. We aim to keep our customers happy and satisfied. Thank you for your purchase!

Posted 2 years ago

“Prompt service and dispatch of items. Would definitely recommend to others”

Helpful Report

Posted 2 years ago

Hi! Thank you for the positive feedback. We're glad that we've hit the mark for you and that you have received your order promptly! We aim to keep our customers happy and satisfied. Thank you for your purchase!

Posted 2 years ago

“The item was delivered well-packaged and promptly.”

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Posted 2 years ago

Hi Genevieve! Thank you for the positive feedback. We're glad that we've hit the mark for you and that you have received your order promptly! We aim to keep our customers happy and satisfied. Thank you!

Posted 2 years ago

“The service is top notch understood the brace I purchased wasn’t correct for my hypertension and where happy to let me return and suggest the right one 😁”

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Posted 2 years ago

Hi Alicia! Thank you for the positive feedback. We're glad that we've hit the mark for you and that you have received your order promptly! We aim to keep our customers happy and satisfied. Thank you!

Posted 2 years ago

“Great and fast service”

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Posted 2 years ago

Hi Lee! Thank you for the positive feedback. We're glad that we've hit the mark for you and you have received your order promptly! We aim to keep our customers happy and satisfied. Looking forward to your next purchase. Cheers!

Posted 2 years ago

“Delivery was fast and easy tracking updates.”

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Posted 2 years ago

Hi Yusuf! Thank you for the positive feedback. We're glad that we've hit the mark for you and you have received your order promptly! We aim to keep our customers happy and satisfied. Thank you for your purchase!

Posted 2 years ago

“Good service and easy to use web site.”

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Posted 2 years ago

Hi James! Thank you for the positive feedback. We're glad that we've hit the mark for you and that you find our website easy to use. We aim to keep our customers happy and satisfied. Thank you!

Posted 2 years ago

“Prompt delivery and article just as described. Would not hesitate to order from you again.”

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Posted 2 years ago

Hi Mary! Thank you for the positive feedback. We're glad that we've hit the mark for you and you have received your order promptly! We aim to keep our customers happy and satisfied. Looking forward to your next purchase. Cheers!

Posted 2 years ago

Body Heal is rated 4.8 based on 2,251 reviews