Body Heal Reviews

Name: Body Heal
Address: PO Box 294, West Pennant Hills NSW 2125 Australia, West Pennant Hills
Rating: 4.80

4.8 Rating 2,251 Reviews

96 %

of reviewers recommend Body Heal

4.8

Based on 2,251 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Body Heal :

BodyHeal.com.au is your store for physiotherapy, sports injury and rehabilitative products. Whether your suffering from niggling pain or recovering from surgery we have products that can aid you.

Visit Website

Phone:

02 8006 0661

Email:

support@bodyheal.com.au

Location:

PO Box 294, West Pennant Hills NSW 2125 Australia
West Pennant Hills
2125

Body Heal 5 star review on 26th May 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy ordering and fast delivery.”

Helpful Report

Posted 3 years ago

Hi! Thank you for the positive feedback. We're glad that we've hit the mark for you and you have received your order promptly! We aim to keep our customers happy and satisfied. Thank you for your purchase!

Posted 3 years ago

“Good. Simple”

Helpful Report

Posted 3 years ago

Hi Bob! Thank you for the positive feedback. We're glad that we've hit the mark for you. We aim to keep our customers happy and satisfied. Thank you for your purchase!

Posted 3 years ago

“Excellent service from beginning to delivery and a great product”

Helpful Report

Posted 3 years ago

Hi Margaret! Thank you for the positive feedback. We're glad that we've hit the mark for you and you have received your order promptly! We aim to keep our customers happy and satisfied. Thanks again!

Posted 3 years ago

“Fantastic service and fast delivery A+++++++”

Helpful Report

Posted 3 years ago

Hi Rachel! Thank you for the positive feedback. We're glad that we've hit the mark for you and you have received your order promptly! We aim to keep our customers happy and satisfied. Looking forward to your next purchase. Thanks again!

Posted 3 years ago

“Excellent service, notices were sent to ensure product reached the purchaser.”

Helpful Report

Posted 3 years ago

Hi Mary! Thank you for the positive feedback. We're glad that we've hit the mark for you. We aim to keep our customers happy and satisfied. Thank you for yourpurchase!

Posted 3 years ago

“A little bit slow getting the product to the customers & very slow organising A exchange or refund, the web site was not helpful trying to fine the right way to return”

Helpful Report

Posted 3 years ago

Hi Gaye, Thanks for leaving a review. I'm sorry you weren't totally satisfied with our service. I had a look at your tracking link and your product arrived within a week. It was also shipped the morning after your order was placed around 8pm local time, which is in line with our performance check. September and October were notoriously bad months for Australia Post. You can see our COVID shipping page which we have linked to from every single page on our website. This is so our customers are well aware of the situation before they place an order. https://www.bodyheal.com.au/pages/covid-19-corona-virus-update So given the circumstances, delivery within a week from the worst affected state to WA is quite good. Is it good for 2020 standards? No definitely not, but given what the situation was like in VIC we're fairly satisfied. Regarding returns, we have all the information here. https://www.bodyheal.com.au/pages/return-exchange You can see that we have a returns portal that effortlessly spits out a return label so it's easy for our customers. The link to our returns page can be found on our website, at the top and the bottom. Your delivery also has instructions for returns too. There can be confusion when a customer opts to return it themselves. As we have no way of tracking it. We received your return last week and sent an email with some suggestions, as it seems like you would like an exchange. So we're awaiting your response. If no response is received in a day or two we will automatically refund your order. Thanks, BodyHeal

Posted 3 years ago

“Super efficient, great communication and follow up. Highly recommended 👍”

Helpful Report

Posted 3 years ago

Hi Karen! Thank you for the positive feedback. We're glad that we've hit the mark for you. We aim to keep our customers happy and satisfied. Looking forward to your next purchase. Cheers!

Posted 3 years ago

“This was my first Web Shop buy, they were fantastic.”

Helpful Report

Posted 3 years ago

Hi George! Thank you for the positive feedback. We're glad that we've hit the mark for you. We aim to keep our customers happy and satisfied. Thank you for your purchase!

Posted 3 years ago

“Good and prompt service”

Helpful Report

Posted 3 years ago

“My order was processed, posted and received quickly, which was most appreciated. Thank you.”

Helpful Report

Posted 3 years ago

Hi Annette! Thank you for the positive feedback. We're glad that we've hit the mark for you and you have received your order promptly! We aim to keep our customers happy and satisfied. Thank you for your purchase!

Posted 3 years ago

“Yes good delivery was on time & the product is given me a good night sleep Happy customer so far”

Helpful Report

Posted 3 years ago

Hi Natalie! Thank you for the positive feedback. We're glad that we've hit the mark for you and you have received your order promptly! We aim to keep our customers happy and satisfied. Thank you for your purchase!

Posted 3 years ago

“Fast delivery”

Helpful Report

Posted 3 years ago

Hi! Thank you for the positive feedback. We're glad that we've hit the mark for you and you have received your order promptly! We aim to keep our customers happy and satisfied. Thanks again!

Posted 3 years ago

“Cannot fault them, ordered, quickly delivered and even helped me with having the wrong delivery address on my Apple Pay profile! Great service!”

Helpful Report

Posted 3 years ago

Hi Mariana! Thank you for the positive feedback. We're glad that we've hit the mark for you and you have received your order promptly! We aim to keep our customers happy and satisfied. Thank you for your purchase!

Posted 3 years ago

“Order was dispatched very quickly after ordering, very efficient service.”

Helpful Report

Posted 3 years ago

Hi Declan! Thank you for the positive feedback. We're glad that we've hit the mark for you and you have received your order promptly! We aim to keep our customers happy and satisfied. Thanks, again!

Posted 3 years ago

“3weeks for express deliv.u r the pits”

Helpful Report

Posted 3 years ago

Hello Spencer, Thank you for your feedback. Upon checking your order was dispatched promptly on the 7th of October. Please bear in mind that express posts take 6-7 business days. You purchased on Sunday, so your order was not shipped until Monday. This is something we have tried to make very obvious on our website. We have a COVID-19 Shipping update banner across every page at the top and our shipping page also has this information. https://www.bodyheal.com.au/pages/shipping-delivery https://www.bodyheal.com.au/pages/covid-19-corona-virus-update Unfortunately, this is how deliveries are nationwide at the moment due to COVID-19 but especially worse in NSW and VIC. AusPost is continuously short-staffed and so are the staff for every other courier in Australia. Express Post also relies on domestic planes flying, this is also something that has not been happening due to border closures. If there are fewer planes flying then there are fewer parcels moving as per our previous email. https://auspost.com.au/service-updates/current-covid-19-impacts We recommend having a look at the AusPost website. They say for parcels from VIC to QLD can take up to 3-7 business days with Express Post and 11 business days for Standard Post. So your delivery is still much quicker than standard shipping. We can't do anything to make this quicker, it's just how things are right now for every online business and courier. https://auspost.com.au/service-updates/domestic-delivery-times I hope this answers your question and also we're glad that you have already received your order. Thanks BodyHealau

Posted 3 years ago

“Very quick delivery. I had purchased the pressure socks previously from another local company but was delighted to be able to buy online.”

Helpful Report

Posted 3 years ago

Hi! Thank you for the positive feedback. We're glad that we've hit the mark for you and you have received your order promptly! We aim to keep our customers happy and satisfied. Looking forward to your next purchase. Cheers!

Posted 3 years ago

“Product was send out and received in good time”

Helpful Report

Posted 3 years ago

Hi Lindie! Thank you for the positive feedback. We're glad that we've hit the mark for you and you have received your order promptly! We aim to keep our customers happy and satisfied. Looking forward to your next purchase. Cheers!

Posted 3 years ago

“As someone with rheumatoid arthritis being able to exchange the glove sizes with such ease really made the experience a lot better than most online shopping retailers. 10 stars if I could for their reverse logistics 😊”

Helpful Report

Posted 3 years ago

Hi Chloe! Thank you for the positive feedback. We're glad that we've hit the mark for you. We aim to keep our customers happy and satisfied. Thank you for your purchase!

Posted 3 years ago

“BodyHeals was very prompt in organising my order. I can't say the same for Australia Post.”

Helpful Report

Posted 3 years ago

Hi Patricia! Thank you for the positive feedback. We're glad that we've hit the mark for you. We aim to keep our customers happy and satisfied. Thanks, again!

Posted 3 years ago

“Great prompt service and good quality product”

Helpful Report

Posted 3 years ago

Body Heal is rated 4.8 based on 2,251 reviews