Body Heal Reviews

Name: Body Heal
Address: PO Box 294, West Pennant Hills NSW 2125 Australia, West Pennant Hills
Rating: 4.80

4.8 Rating 2,257 Reviews

96 %

of reviewers recommend Body Heal

4.8

Based on 2,257 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Body Heal :

BodyHeal.com.au is your store for physiotherapy, sports injury and rehabilitative products. Whether your suffering from niggling pain or recovering from surgery we have products that can aid you.

Visit Website

Phone:

02 8006 0661

Email:

support@bodyheal.com.au

Location:

PO Box 294, West Pennant Hills NSW 2125 Australia
West Pennant Hills
2125

Body Heal 5 star review on 26th May 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent”

Helpful Report

Posted 3 years ago

Hi Carmel! Thank you for the positive feedback. We're glad that we've hit the mark for you and you have received your order promptly! We aim to keep our customers happy and satisfied. Thank you for your purchase!

Posted 3 years ago

“I recently purchased OS1st foot sleeves for my plantar fasciitis. I’m very pleased with the relief they provide me.”

Helpful Report

Posted 3 years ago

Hi Rhonda! Thank you for the detailed positive feedback. We're glad that the OS1st FS6 Plantar Fasciitis Natural Compression Foot Sleeves support you well and provided the relief that you need. We aim to keep our customers happy and satisfied. Thank you for your purchase!

Posted 3 years ago

“Great product. Easy to order and quick delivery”

Helpful Report

Posted 3 years ago

Hi Jane! Thank you for the positive feedback. We're glad that we've hit the mark for you and you have received your order promptly! We aim to keep our customers happy and satisfied. Looking forward to your next purchase. Cheers!

Posted 3 years ago

“you need to look on how you deal with your customers, Your left hand dose not tell your right foot what is happening.”

Helpful Report

Posted 3 years ago

Hello Robert, I'm sorry to hear you were not happy with our service even though we feel like we tried to do everything possible. Unfortunately you chose the incorrect size when you initially purchased from us. After it was dispatched and already with Australia Post you got in touch asking for the order to be changed. This was obviously not possible as it had left our warehouse. Once it is with Australia Post there is very little we can do considering Australia Post is a separate company. After speaking on the phone I had given 2 options. Either you wait for the incorrect size to be delivered and then you can exchange the products. Which would take a long time considering it has to be received at our warehouse and there are well known delays with Australia Post at the moment. Or the other option was to place a new order and we will try to ask Australia Post to return the original parcel back to us. I also made note that there are delays with AusPost at the moment and that we would not process a refund for the incorrectly ordered size until it arrived back to us. Because there was still a very good chance that the first package would be delivered to you, return to sender isn't very reliable mid transit. You agreed to the second option and we added Free Express Post as the incorrect size was an honest mistake by you. We then re-iterated the estimated day of delivery and that there are delays at the moment so we're not sure how accurate the estimated day of delivery was. 2-3 days go by and you get in touch suggesting that we had taken your money and also had not refunded. I re-iterated that both parcels are still in transit. The first package was now near your address (crossing state lines) and the second package was also close. It did not appear as though the first package was getting returned back to us, instead it looked like it was still going to be delivered to your address. Hence, we could not process a refund yet. I had also given you the estimated date of delivery shown on AusPost tracking page. You also mentioned that you did not click on any of our AusPost tracking links as you were worried of scams so you could not confirm what we were saying and this made matter worse. Day before the estimated delivery day, AusPost updates the 2nd parcels delivery estimate by 1 day. Again, you get in touch suggesting that we taken your money for no reason. This time we do process a refund for the first order even though it looked it was still being delivered to your address. This was because we could see you were worried and wanted to allay some of the fears. The very next day both parcels get delivered to you. So as you can see from the timeline of events we're not sure what else we could've done differently. I hope you realize that we tried everything possible considering the well known delays with AusPost at the moment and the fact that it's not good practice to refund perfectly new items before they're even on the way back to us. As always we welcome constructive feedback on how this situation could've been handled better from a customers point of view but please take note of what is said above. Thanks, BodyHeal

Posted 3 years ago

“Effective for my plantar fasciitis”

Helpful Report

Posted 3 years ago

“Promptly despatched same day. I paid the small additional cost for express post and the package arrived within the allocated timeframe.”

Helpful Report

Posted 3 years ago

Hi Mary! Thank you for the positive feedback. We're glad that we've hit the mark for you and you have received your order promptly! We aim to keep our customers happy and satisfied. Thanks, again!

Posted 3 years ago

“Delivery takes many weeks disappointed about wait time as stock is in Australia?”

Helpful Report

Posted 3 years ago

Hello Anna Apologies for the delay. Your order was dispatched promptly on Sept 8 2021 https://auspost.com.au/mypost/track/#/details/33F8Q532340401000930801 Unfortunately due to the unprecedented situation at the moment with COVID-19, Australia Post is suffering from congestion in their network. We are still dispatching orders promptly every business day however the issue has been Australia Post. There's only so much we can do in situations like this, we use Australia's best and most trusted delivery service but they're facing issues mostly due to the restrictions in Victoria & NSW. Did you know that at any stage there are 500-1000 AusPost workers isolating as they may have been exposed? They are continuously short-staffed at the moment. We have had a notice on every page that links to our Corona Virus page warning our customers that delays are possible especially with free standard shipping. This is why we have been recommending Express Post. AusPost is facing delays all through the network, some delays are significant. These delays have affected our reputation, but believe me, we're trying our best to be as transparent as possible. About 80% of our parcels are still getting delivered in a reasonable amount of time. We appreciate your patience during this tough time. Thanks BodyHeal

Posted 3 years ago

“Products very helpful relieves pain so I can move forward and get back to exercising will use the company again”

Helpful Report

Posted 3 years ago

Hi Cheryl! Thank you for the positive feedback. We're glad that we've hit the mark for you and the product supports you well. We aim to keep our customers happy and satisfied. Looking forward to your next purchase. Cheers!

Posted 3 years ago

“Quick shipping and clear communication”

Helpful Report

Posted 3 years ago

Hi! Thank you for the positive feedback. We're glad that we've hit the mark for you and you have received your order promptly! We aim to keep our customers happy and satisfied. Looking forward to your next purchase. Cheers!

Posted 3 years ago

“The belt I ordered arrived quickly and within the expected time-frame.”

Helpful Report

Posted 3 years ago

Hi Colin! Thank you for the positive feedback. We're glad that we've hit the mark for you and you have received your order promptly! We aim to keep our customers happy and satisfied. Thanks, again!

Posted 3 years ago

“Body heal products are what they are promoted as, good quality products.”

Helpful Report

Posted 3 years ago

Hi Graham! Thank you for the positive feedback. We're glad that we've hit the mark for you and you have received your order promptly! We aim to keep our customers happy and satisfied. Thanks, again!

Posted 3 years ago

“Body heal delivery excellent. Product description accurate.”

Helpful Report

Posted 3 years ago

Hi Clive! Thank you for the positive feedback. We're glad that we've hit the mark for you and you have received your order promptly! We aim to keep our customers happy and satisfied. Looking forward to your next purchase. Cheers!

Posted 3 years ago

“Product was useless to me. If there were better images of it, i never would have bought it. More and more accurate photos needed.”

Helpful Report

Posted 3 years ago

“The service was exceptional, very quick to ship out, it was unfortunate auspost was having so many issues causing delays at the time. But that's not the fault of Bodyheal.”

Helpful Report

Posted 3 years ago

Hi Glenn! Thank you for the positive feedback. We're glad that we've hit the mark for you and you have received your order promptly! We aim to keep our customers happy and satisfied. Looking forward to your next purchase. Cheers!

Posted 3 years ago

“Great quality, express shipping. While the product did not meet my needs, that was due to my error in purchase as opposed to an inadequate product. Will buy again from this company”

Helpful Report

Posted 3 years ago

Hi Donna! Thank you for the positive feedback. We're glad that we've hit the mark for you and we're sorry that the product did not work out. Our returns policy allows our customers to try on the product for fit, comfort, and effectiveness. In the future, you can always check out the returns policy here: https://www.bodyheal.com.au/pages/return-exchange. We aim to keep our customers happy and satisfied. Thank you for your purchase!

Posted 3 years ago

“Great service.”

Helpful Report

Posted 3 years ago

Hi Beck! Thank you for the positive feedback. We're glad that we've hit the mark for you. We aim to keep our customers happy and satisfied. Thanks, again!

Posted 3 years ago

“BodyHeals is a good company. I recommend them as they are easy to deal with and prompt with orders.”

Helpful Report

Posted 3 years ago

Hi! Thank you for the positive feedback. We're glad that we've hit the mark for you and you have received your order promptly! We aim to keep our customers happy and satisfied. Thank you for your purchase!

Posted 3 years ago

“Always quick and reliable”

Helpful Report

Posted 3 years ago

Hi Lynn! Thank you for the positive feedback. We're glad that we've hit the mark for you and you have received your order promptly! We aim to keep our customers happy and satisfied. Thank you for your purchase!

Posted 3 years ago

“COMMUNICATED ONLINE WITH A CONSULTANT WHO ASSISTED IN MY PURCHASE. RECEIVED MY ORDER VERY QUICKLY”

Helpful Report

Posted 3 years ago

Hi Tina! Thank you for the positive feedback. We're glad that we've hit the mark for you and you have received your order promptly! We aim to keep our customers happy and satisfied. Thanks, again!

Posted 3 years ago

“Great manager the best service.”

Helpful Report

Posted 3 years ago

Hi Robert! Thank you for the positive feedback. We're glad that we've hit the mark for you. We aim to keep our customers happy and satisfied. Looking forward to your next purchase. Cheers!

Posted 3 years ago

Body Heal is rated 4.8 based on 2,257 reviews